My plan is active but I can't make or receive calls or text messages
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11-28-2016 11:35 AM - edited 01-05-2022 01:01 AM
I just switched from one of the old plans to a new one and now I am unable to make and receive calls and text messages and it says my plan is active... Also I try to email for support and it says my email doesn't exist. Can someone please help me resolve these issues? @Mary_M
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11-28-2016 01:59 PM
how about data? Have you tried removing sim and restarting your phone?
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11-28-2016 01:53 PM
I have an active plan, it just won't let make or receive any calls and text messages.
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11-28-2016 01:17 PM - edited 11-28-2016 01:45 PM
i had a similar problem. Make sure you have a plan attached to your account. I had fund available, but there was no plan attached to my account and therefore i didn't have service, so once i want to "my plan" and added a plan, I received service immediately ...
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11-28-2016 12:08 PM
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11-28-2016 11:57 AM
If I take my phone into the store wold they be able to help?
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11-28-2016 11:55 AM
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11-28-2016 11:53 AM
How do I private msg?
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11-28-2016 11:51 AM
It says it's active and I put an extra$50in my account just in case.
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11-28-2016 11:40 AM
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11-28-2016 11:39 AM
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11-28-2016 11:39 AM
@Tyler_R In your private message be sure to include the below info, to make sure they et your issue sorted quicker.
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11-28-2016 11:38 AM
I would also private message one of the mods about your situation.
![](/skins/images/C206B3E09108DC4A8294A110EB9CCA46/responsive_peak/images/icon_anonymous_message.png)