Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi PM forums, I just ported from Bell to your new $40 plan. Fill out my information and porting my number was smooth until I switched sims. Now when I insert my PM sim to my phone (unlocked S7 edge G935-F) I get emergency calls only, " [Insert SIM ca...
I tried porting my koodo number to PM but I got a message saying it cannot be completed and to contact CSR. Please let me know the information that is required for the port and I'll provide it, thanks!
I just tried porting in my number and it took my credit card payment, but the activation didn't work. It was taking a while to activate and it eventually turned to a "page does not exist" on my screen. When I try to sign up again, it says I have an I...
@Shazia_K @Mary_MHi, Basically the same issues as everyone has been talking about. Have data, incoming and outgoing text, outgoing calls, but not incoming calls. Calling myself on my phone bring me to the old Bell voice mailbox and I can check my Bel...
Just a reminder for all potential customers coming here asking questions. Be sure to unlock your iPhone with your current provider before the port. They will not unlock it for you when you are no longer a customer and third party Unlocks can be more ...
When trying to set up a new accountI get a message that saysthe number is not a public mobile numberrefering to the referred persons numberI would like to know how to resolve this so I can set up an account
For people who are now under a contract with another carrier, is there a way to hold the $40 4GB offer so that they can still get the offer after their current contact ends after November 20? For example, let the potential subscriber to make a non-re...
Hi,With so many new members coming online, i thought a very brief set of troubleshooting steps would be helpful. If you are experiencing issues with your newly activated PM service, try the following steps: 1) Make sure your phone is unlocked. if it...
Hello: I was told by many of my friends that when they call me my phone is always busy and goes to voice mail on the first dial. My phone doesn't ring, it just show missed call. When they call again the second time it rings.
I'm having issues activating my Sim. When I try to process the credit card it gives me errors. I've tried multiple cards and clearing my browser cache but does not seem to fix the issue.Any thoughts on fixing the issue?
Hi, I'm considering getting an Oukitel K4000 Lite but I wanted to know first if it would be compatible with your network. Thanks Network Specs:2G: GSM 850/900/1800/1900MHz3G: WCDMA 900/2100MHz4G: FDD-LTE 800/1800/2100/2600MHz
I'm having an issue with my sim activation. Even though my account is showing as active under My Account online I get Emergency calls only/Service not provisioned on my phone. Can a CSR (@Mary_M @Shazia_K @Saray_O) assist? Thanks!
I signed up with Public mobile a month and a half ago and have referred two friends. On both refferals I recieved a text from Public mobile: "So sorry, your refer a friend reward will be less on your next payment as one of your friends has left us. S...
I ported my number from koodo and activated my account last night, I have an LG g3 phone. Calls and texts are working, but data is completely not working - when I select the option to turn it on, the data icon doesn't even show up at the top of the s...
My Money in my Account keeps showing as Zero. I have PM @Shazia_K, @Mary_M, @Saray_O. Please tell me what is going on. I need my Service Back ASAP
Hi, The 90-day plan renewal date for my account is on 2nd November. I expect some community rewards :o). Considering that the rewards are credited during the first week of each month, in my case will I be able to get the rewards credit in my account ...
Hi,I'm hoping one of our moderators can sticky this thread.... @Shazia_K, how about it? @ute1978 posted a great chart explaining how Provice-wide calling works. I'm re-posting it here, and below, will describe how it works... There is a lot of c...
I just selected the Canada Wide Plan and wanted to know a few things. Note: I have an Ontario number. 1. If I call BC while I am in Ontario - will I be charged long-distance? 2. If I receive a call from BC while in Ontario - will I be charged long-d...
From 6 GB too 4GB then after Nov.20, ......?$Not the direction i am looking for in the future.The offers nned too get better in DATA for myslef personally. I just rather use wi fii or no wi fii with my cell plan.I am extremely dissapointed in the 200...
Hello, My account was suspended for non payment.I top up my account this morning,turn my phone off and back on and still not reactivated. Can you verify please. Emmanuelle
I have 2 questions: My device, Samsung Galaxy A5 (UNLOCKED): is it going to work with PM? If I order a SIM card, will I be able to test if PM works with my device, without activating a plan?Thanks in Advance,MS
I only have ON plan. if I purchase the LD addon. Can I make a phone call while I am outside ON.
Ported my koodo number, received an email stating my previous koodo account was closed.My public mobile sim doesn't appear to be working. Unable to make calls, text or use data.When I go into the dialer on my iPhone, it displays the new number I set ...
Hi I just port my number from wind , my phone number is 647 , but I am not located in Toronto, however whatever I make a area call of 416 or 647 phone number it will have a voice say it will have long distance charge before the call go through how...
I got myself a new credit card specifically to start using Public Mobile. I registered my card online and used it to pay for 3 months. I enrolled for auto-pay, and at the end of my 3 months the payment failed and my account has been suspended with ...
i could not access to my data eventhough i have data plan. try to set up in my phone as follow the link it still not work. and my phone does not have exact same option as i told this is manual setup for android phone? Press Main - Select Settings - ...
Hello just ported my wife's cell phone number over from Kodoo. Texting and calling works. However, no data is working on the account. Please advise as she needs the data for work (google maps). Anything I can do?
Hi, I was wondering if it's possible to cancel my 90 day prepaid plan, and receive a refund for remaining days in my contract?Thank you
I just moved from Koodo and my phone was connecting to LTE on Koodo but after entering the APN internet starts working but it is showing me 4G not LTE. Am I missing something here..The phone is set up in Network settings as LTE
I just signed up for the 90 day, Province wide talk, unlimited Text, and 12 GB plan. When I got to the transaction page the following was shown at the top 6. Transaction Summary‐ Sorry, your account activation request has failed. Please visit our onl...
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