Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello everyone, I had a phone number two years ago from Bell. I ported it to a different provider back then and canceled later on. Now, after two years, I am interested in getting it back. This can not be ported since it has not been active. I dialed...
Very pissed off right now. Sent son down to set up a Public Mobile account. He phoned me to ask for my "code". This was news to me as all my earlier referrals used my phone number. Quickly went online to check my account for this "code" but.........
Good evening,I just joined Public Mobile this afternoon. I've set up my self-serve account online and now need to set my voice mail. Can someone tell me how to do that? Thank you.
I'm really ticked off and thinking of cancelling. Been locked out and when I get the email to assist in getting back in it says I've timed out. 3 times this has happened, I need to put my plan on hold by midnight but am not getting any replies from t...
Hello,I joined Public M. yesterday. I forgot to bring the "code" of the person who referred me to P.M. with me to the store (London Drugs). I have that number now and would like to give it to you to get the $10 off my first bill and the $1.00 off my ...
When I click on My Account, I get a blank screen. I have tried the self serve page on my mobile device using a different connection and it also goes to a blank screen. Is this a network issue? I need to access my account ASAP.
Hi, My account has been suspended and I would like to change to a new plan and set up Autopay. However, when I click on "Payment", I don't see Manage Autopay. Even if I already changed my plan, when I tried to make a payment, my current plan was show...
I want to get the $15 plan but I need a sim card which I need to order online so I wont be able to get that plan by dec 2nd when the black friday sales end.
Bought a Sim card at wow today and it's telling me invalid Sim. Was trying to take advantage of your promotion that ends today. Is there any way that you can help edited by computergeek541: sim card number removed
I have purchased a new phone which is not allowing me to access the internet/email from outside my home. I took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan. What do I have to do with Pu...
My line is used by one of my kids. I have $4 in Refer a Friend Rewards, $1 Loyalty Reward, and the $2 Auto Pay. Someone unknown to my child, randomly started texting them thinking they were someone else saying a lot of things that a child shouldn't s...
Hello,I just ordered two SIM cards online with order # 183816 and 183812 I realized that I won't have the SIM cards delivered in mail until after I missed the Black Friday deals. I kindly request you to cancel my orders so I can buy the SIM cards at ...
I helped a friend in register with public mobile and at the end the phone made call and text but when I tried to call him he could not answer, I wonder why he could not receive the call?
I just signed myself and my wife up with PM. However I'm having an issue with the wifes phone.Her phone has the error "Not registered on network" with the public mobile SIM. That pirticular SIM doesn't work in my phone as well. My SIM (that works) wo...
When I try to activate my SIM card with my email address it says it's unavailable. When checking to see if this is true using the forgot password form it says it can't verify the email address. I have never had an account with public before and nobod...
I just bought a payment voucher for 40.00 dollars and when I tried to add it to my account it said to check the number so I re entered it 3 times and it still wouldn’t add the 40 dollars...nor do I correct this
Hi there, Hope someone can help with an issue I'm having. I am on the $10 off $40/3 months plan, and now I want to change to a new plan. When I try 'see more options' I encounter this error message : HTTP Error 403.14 - Forbidden Has this happened ...
just bought a new PM sim card, I am brand new to PM. Signing up now. Says invalid sim. I am frustrated alreadyany advise? I am simply trying to set up my account. i have an unlock code for my Samsung S7 currently with bell
Hi all,London, Ontario - Sunday, December 1st After I was unable to call or send messages I noticed that there was no cell coverage showing on my iPhone. I rebooted the phone and now all messages have disappeared.When I send a new message, all the pr...
From yesterday my husband can not make calls, but stiil he can recieve calls. He has $15 (100minuts all over Canada and unlimited incomming calls)whitout any adds. PublicMobile take monay from his MC, so this is not about monay.When he is trying to m...
I'm looking into getting a Xiaomi phone, but 'm hearing that they dont work well in Canada and the U.S. Does anyone have one. Do they work with Public Mobile/ Telus. where are people buying phone online? I have about $300 to spend and need to make a...
So I recently activated my $35 plan and when I tried calling Montreal from Toronto, I get a long French message that I don't understand followed by the ring and the call. So the call went fine I'm just worried that I was charged long distance fees, b...
Hello friends I referred my buddy to join yesterday at London drug setting was done got a message that it successfully transfer when he got home and installed PublicM sim his phone automatic reset to factory ,good thing he back up his phone. Please...
Ive waited the hours for it reset it wont allow me to do anything. Not even change my password... How can I get customer service to give me a hand so i can change my phone number. I cant seem to log in to self serve
