Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A friend of mine is interested in coming back to Public Mobile. She ported over to our sister company, Koodo about four months ago. I'm not sure if there has to be a certain amount of time passed before one can port back? I'm remember hearing from so...
Here's my issue I was on a 90-day play that costed $165, My plan was due to renew July 16, 2018. I forgot to update my new credit card onto my account and because I had auto pay on the payment never went through. I now want to change my plan over to ...
I was just trying to log back in after being away from the country for extended period and found that I have just passed the time to reload credit, just wondering if there is any chance to reactivate my account with the number, cause I cant even go i...
Besides getting your data in one lump sum, is there any other pros with going the 90 day plan?
Hi. I bought and activated a PM sim card about a week ago, and want to port my Virgin Mobile number over. When I typed it into the "Check to see if your phone number is eligible" box, it said: "We were unable to transfer the phone number you entered....
Activated a sim card this morning and plugged it into my phone and it's not working. Phone is unlocked . Sim card # 8912 2300 0028 9358 723
I don't how why this is being so difficult for some folks.My second month expired yesterday. Needed to renew.I had some reward. I had some small balance. I had voucher value on hand. Entered it last night for the overnight renewal. In the morning I h...
HiMy account is locked. I tried clicking "forgot password" link and was told that an email has been sent which I never received.Please help! MOHPREET MANKOO
I need a referral for today. First come first serve.
Just notified by @Brooke_C that it's back to square one for now. Current system not ready for prime time. "Send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotte...
i need a referral code. im signing up for public mobile later today. Send me your codes to my inbox and a funny joke. The one that makes me laugh the most is the code I will sign up with. Good luck!
I called to one phone , talked one minute and public mobile said I talked 31 minutes in this call . my plan is $10/30 days , only have 50 minutes to free talk . it means 2 calls like this , I have to pay extra usuage . Public mobile tries to ...
Hello, I have had some issue's getting my account running as I ported from Virgin. I can not access my self serve account and need to change my SIM so I will have a working phone again.My details are below Paul Hernandez Edited: Removed private infor...
I am not sure if I have redundant elements in my plan.I have a Plan feature "UL Talk Canada and US" and then for some reason I added the Add On "200 min US&Canada Long Distance" . (I was going to the US and wanted to be able to make phone calls in th...
While it's not a big deal, I'm still be billed correctly, but was just curious why it does that... I noticed that texts to normal numbers (the ones with (xxx) xxx-xxxx) show up as SMS but texts to short codes shows up as minutes. It does only count ...
Ned help I'm in the us my talk text data plan died today and I can't get another one. I have pre paid enough into my account and it displays other options but not the one I had or want. Any help would be greatly appriciated. Myhandyman
I have only sent out 0 texts & was charge for 8 why was I charge 5 extra texts to my account
Hi, I just ordered a new sim card, but I found out that Walmart sells it as well. I'd rather go pick one up right away rather than waiting for the delivery to arrive. Can I cancel the delivery for the card I just ordered online? Thanks
So I went down to London Drugs here in Vancouver and everything seemed to go great, I was given a 902 number for some reason and my phone isn't able to connect to the network.I am assuming I need to change my number and then it will work. I have chec...
hii just activated the service at a koodo location. my data service does not work and i am registered with a 5gb data plan at 62 dollars. i have updated my apn setting to sp.mb.com and my data is still not working with public mobile. please email a ...
please help cant acess account and put money in my account on phone my no.519 xxx xxxx tks
Hi all! Did the autopay reward change at all? I'm about to renew but I have 0 bucks showing up for my autopay in my rewards page, it should be 6. Can anyone advise/help? Thanks!
I bought a new PM SIM April 23 with LTE 2GB and auto-renew every month. A couple of weeks ago my circumstances changed and I now need more data than before. I'm very close to running out of data and have more than a week to go before the new billing ...
Hi guys so I’m a 23 year old who has gotten a 90 year plan hoping it be a awesome idea . I’m not here to bash public mobile or anything but what’s up with the data usage limits ? I can manage to use data up in a day or three days ? Depending on what ...
Hi There, need help asap, need to update my credit card, can't receive password reset emails, looks like something went wrong when I registered my account with PM, never received an activation email or password reset email, here are my details, pleas...
Reading up on Community Rewards and I think it said they are announced the 8th-10th each month? Could someone confirm this? New to PM and trying to get used to things. Thanks!
Hello, I amd new to Public Mobile. I think this help community forum is a very good idea. I have a question about picture messaging. I think this is also known as MMS. I have no data in my prepaid plan, hence, I don't have any access to Network Dat...
it's been awhile so it's a semi emergency. Hope a mod see's this and PM. Thank you
Have purchased the data add on to my plan but could not connect to the internet with my iPad. My iPad did recognize the Sim and I did have data turned on. Is there perhaps a special plan required for iPad?
Getting a little stressed out, I switched to PM because I was wanting LTE vs chatr’s 3G I did all the research before switching over, I’ve done all the trouble shooting required to set up my APN and still my data is not working! My phone is unlocked,...
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