Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I refer a friend to Public Mobile last Saturday (Nov 30, 2019). I only get $10 credit. I know it should be one time $20 credit during Black Friday promotion. Please help me find it how to fix it . Thanks
I am currently roaming in the US and I used up all of my 250meg roaming data. I tried to add another 250meg but the option was unavailable. I beleive i mistakenly added 200megs of Canadian data which i dont need since I still have about 1700megs of d...
Just joined yesterday and so far so good. Want to port over my phone number from Virgin Mobile to my new phone and new provider, Public Mobile. It shows my old number on the phone details under settings but when I try to text/call the old number, sti...
Je suis aux USA, j'ai besoin de renouveler mon forfait en itinérance appels-textos-250mo à 20$, il n'apparaît plus dans les options, je ne suis pas capable de racheter ce forfait que j'ai acheté il y a 10 jours.
Hi all,I posted this question before but somehow it never got published.My son is on $75 for 90 days talk+text plan, no data. He gets a $6 discount for autopay and $6 discount for being a long time customer. I see now for $25/month, with autopay, he ...
For an account with a website, I need an SMS verification code to change my email address. The website has correctly associated my number with my account, but I do not receive their verification codes. In some support articles, this website states th...
Hi there. I have been trying since yesterday to get help. I am trying to bring over my KOODO number before my plan with them expires. I followed the directions when activating with PM and got a new number. Then I was to message them asking to port my...
Hi: I'm trying to activate online with a SIM but I keep getting an error about the alternate number. I am currently with Koodo and looking to transfer my number - any suggestions??
I have listened to the voicemail message and then deleted it by pressing "7" .What do I press now press to exit the voicemail system? I tried a number of keys. I keep getting the voice prompt "waiting for your response" I just turned off the phone ...
Hi,I need help getting Available Funds back into my bank account. I did the payment thrice by mistake. I want to get the payment back to my account. please help me with this.
Hi,My partner and I are looking at the following plan:35$1 GB Data⁴ at 3G speedBonus 500 MB with AutoPayUnlimited Talk Canada-wideUnlimited International Text and Picture MessagingWe are some questions though before making the switch:- Is there an ac...
Hi, I assume this is a moderator question but they don't make it easy to send a private message. When I was first signing up for the service, I was being given errors that my credit card couldn't be charged. I tried this multiple times of course, and...
I am transfering my service form KOODO to Public, now Koodo's service is stopped but my public service is still not available. What should I do?I bought the card on Saturday, November 30 and activeated it the same day.
when registering it advised me to keep my old number and request a change. I dont see where to change the number (to keep my current number from another provider, i think this is called porting?)
Hi,I activated my PM sim yesterday, and when I was signing up, I choose option to port my NetTalk number. I could send and call from PM now but when I call to my PM number it goes to NetTalk. I think it is not working properly or will it take time to...
Hey everyone .. I switched to public in November very pleased so far ! But I thought I read some ware the was a promotion at that time where there was some free data to come of which I didn't get . Not a big deal but curious . Thanks
2 problems:1, I transferred my fido cell phone # to public mobile at 5pm Dec 1, 2019. But until 9:48pm, I still can't receive any incoming calls.2, I never turn my cell phone option of "mobile data" on, but the data usage shows 600k has been used.
So we have signed our daughter up for another carrier and would like to know if this will cancel the public mobile account as my credit card info in on the file for auto payment. we have been trying to log back into the account to remove the card but...
I signed up this weekend and the pamphlet I received does not list unlimited incoming calls. I do see it online under my plan. Does anyone have literature that lists it ?
We went to the Wow Mobile booth yesterday trying to purchase the PM SIM but was told they sold out. Then we went to Walmart, was told they had PM SIM but the PM website was down so they couldn't do any activation on the site... That was our only purp...
Hello everyone, I had a phone number two years ago from Bell. I ported it to a different provider back then and canceled later on. Now, after two years, I am interested in getting it back. This can not be ported since it has not been active. I dialed...
