Plan error

[tmvdb]

Hi,

I got a message saying I used 75% of my data which shouldn't be true as I just topped up the plan and haven't been using my phone any differently than I always do.

Secondly, I am not able to make or receive any calls.

Thirdly, the balance in my account is higher than it should be which makes me think I wasn't charged for the right plan.

Please assist.

[Ed404]

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@tmvdb wrote:

For the love of God I just want to speak to someone who works for public mobile on the phone

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Due to how Public Mobile is setup that isn't possible, but I assure you that moderators can quickly resolve problems!

[dabr]

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@tmvdb wrote:

For the love of God I just want to speak to someone who works for public mobile on the phone

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@tmvdb  Unfortunately, that is not possible.  PM customer service is all online, so you need to submit a ticket to modertors ASAP in order to get a response back.  Just follow the instructions outlined in the earlier post by @geopublic  

If there was an error in the data not getting reset, moderators will be able to correct that for you once they've looked at your account to see what happened.  Good luck!

[Anonymous]

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@tmvdb wrote:

For the love of God I just want to speak to someone who works for public mobile on the phone

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There's no call in support line here.

All you can do is find your way to a moderator using that chatbot thingy.

Maybe post a screen snip of your overview page so we can have a look for you. Blank out personal info of course.

[tmvdb]

For the love of God I just want to speak to someone who works for public mobile on the phone

[PAULRANG18]

Best to contact a moderator with this issue by clicking question mark, bottom right, and follow instructions.

[geopublic]

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@tmvdb wrote:

Hi,

I got a message saying I used 75% of my data which shouldn't be true as I just topped up the plan and haven't been using my phone any differently than I always do.

Secondly, I am not able to make or receive any calls.

Thirdly, the balance in my account is higher than it should be which makes me think I wasn't charged for the right plan.

Please assist.

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@tmvdb  Dial 611 fom your phone. Is it suspensed? If yes, there was a problem with your renewal. Access your selserve account and check the payment history link to get a better idea on what happened. Submit  ticket to PM for help by doing the following:

[AE_Collector]

When was your renewal to be? Maybe it failed to happen?

AE_Collector