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Cant get into my account/stolen phone

IneedHelp35
Great Neighbour / Super Voisin

My phone was Stolen and I am not able to deactivate my account because My email wont go through.

2 REPLIES 2

geopublic
Mayor / Maire

@IneedHelp35 wrote:

My phone was Stolen and I am not able to deactivate my account because My email wont go through.


@IneedHelp35  Call 1-855-4PUBLIC and disable your AutoPay. Purchase a new sim card and submit a ticket for help with getting back into your account to change your sim number.

Keep in mind that you will need to be able to verify that you are the account holder.

stpm-new.png

 

 

will13am
Oracle
Oracle

@IneedHelp35 , have you forgotten your password?  Have you tried the password reset?  If you have and it doesn't work for you, then you need to contact the moderator team.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.  BTW, you don't have to deactivate the account, just declare phone lost/stolen which will suspend the service.  

 

 

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