Voucher not accepted

[cateye]

$20 Voucher not accepted, said to see Public Mobile community online. How can I add this $20 to my account?

[hairbag1]

Thanks...good information.

[cateye]

Moderator was able to solve it. They added the voucher to my account and said there was a glitch with the vouchers at that time. 

[hairbag1]

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@cateye wrote:

$20 Voucher not accepted, said to see Public Mobile community online. How can I add this $20 to my account?

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You can try calling 611 and follow the prompts to add the vouchers to your account. Sounds like maybe a system wide issue with loading vouchers these days. Sometimes the retail sellers of vouchers neglect to activate them for several hours after the sale.

Good luck.

[geopublic]

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@cateye wrote:

Thank you

I'll post here if they're able to resolve it

@cateye  PM is experiencing problems with processing vouchers. If you contacted the moderator as recommended and provided them with a copy of the receipt or the 12 digit PIN they will activate it for you.

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[cateye]

Thank you

I'll post here if they're able to resolve it

[PMFanatic · Accepted solution]

@cateye You can call 611 to assist or if that doesn't work, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

Best of luck!