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Gwiens
Good Citizen / Bon Citoyen

I’m phone does not call Canada from Yuma az

phone number is ### #######

19 REPLIES 19

Gwiens
Good Citizen / Bon Citoyen

Funny my husbands phone works down in Yuma with the 65.00 plan which I have also. Please help

dust2dust
Mayor / Maire

I seem to remember a further complication with iphones and current OS is that the 2G GSM option is no longer selectable. I seem to think it can switch down but sometimes some areas won't work for that. Whereabouts are you? There is no T-Mobile in Alaska so since your phone does not have volte and talk only works on T-Mobile, T-Mobile has nothing for us in Alaska.
You can still text and use data on AT&T but you need T-Mobile and their 2G GSM for talk.

HI @Gwiens 

iPhone 6 does not have VoLTE

you need to change back to T-Mobile and try using only 2G to make calls

Your husband's phone work better, could be because he has a newer phone

Gwiens
Good Citizen / Bon Citoyen

Changed my phone back toat&t

phone says your call has faiked

HI @Gwiens 

after you change to AT&T, go back to network mode screen and make sure it is set to Automatic or LTE (4G), then try to make calls (or try data) and see if it works

Gwiens
Good Citizen / Bon Citoyen

I know how to change networks to t mobile or AT&T but how to I test at &t network lte /4g

Gwiens
Good Citizen / Bon Citoyen

I have an iPhone 6

HI @Gwiens 

what phone do you have?

using T-Mobile is ok.  But if you like you can try to change the network mode to 2G and test

or you can use AT&T and use network mode LTE/4G and check 

Gwiens
Good Citizen / Bon Citoyen

I manually changed my network to t mobile but now don’t have any sound when making calls

Phil_Adelphus
Deputy Mayor / Adjoint au Maire

@Gwiens  What phone do you have?

Calling requires either volte enabled on the phone or using T-Mobile and their old 2G GSM.

mojorising
Deputy Mayor / Adjoint au Maire

So I'm guessing the suggestions in this thread did not work?

Help - Community (publicmobile.ca)

HI @Gwiens are you able to manually connect to T-Mobile or AT&T?

Gwiens
Good Citizen / Bon Citoyen

My phoe ne receives texts and emails but no phone calls.  I am on 65.00 USA to Canada plan as we are in Yuma az currently.  my husband has the same plan and woks just fine. Help me plse

@Gwiens 

The $65 US/Canada plan doesn’t require a US Roaming.

Go to your phone cellular settings and manually connect to T-Mobile or AT&T network.

Gwiens
Good Citizen / Bon Citoyen

My husbands phone works great down here  we have purchased the 65

plan

Chalupa_Batman
Mayor / Maire

Hi @Gwiens 

Do you have a Canada US plan with Public Mobile?

Did you purchase an add on to use in the US?

If you have one or the other, you may need to set your phone to T-Mobile. This is how you do it. One is Android and one is iPhone.

How to change Network Operators on iPhone (google.com)

How to change Network Operators on Android (google.com)

softech
Oracle
Oracle

@Gwiens 

to be able to call Canada from US, you need to buy US roaming add-on, did you get one? or are you on the Canada-US plan? 

if not, then you will have to use other way to Call back Canada.  You can call it free using VoIP app TextNow,

BKNS27
Mayor / Maire

@Gwiens 

Please remove your personal information by clicking on the V in circle and edit or your will get spammed.

PM doesn’t have service in Yuma, AZ unless your have purchased a U.S. Roaming Add-on. Login to your account and make your purchase.

You can use WhatsApp on wifi for free calling and texting.

Need Help? Let's chat.