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thanks for your reply.. do you know of any other way to get ahold of someone at Public Mobile to resolve this issue other than the options you previously suggested?

thanks for your reply. do you know how to contact public mobile other than chat, *611 or the 1-855 number? I am hoping that someone knows how to reach some back type of backline support to resolve this.

no

nothing I was away for a bit out of country and when I returned nothing worked

Thanks tried that but I think my line was suspended.  I know my number still shows up in my account and my number hasn't been reassigned.  Any other thoughts