Paying for my monthly service plan

[Carmie]

Trying to pay for my service. Went to my local telus store to buy a voucher but I cannot find where to submit payment on my public mobile account.

[dust2dust]

Why won't you answer some questions and try some things? No, there is no other method of support here.

[computergeek541]

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@Carmie wrote:

thanks for your reply.. do you know of any other way to get ahold of someone at Public Mobile to resolve this issue other than the options you previously suggested?

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Sorry, but no there isn't.  All support is provided online thorugh customer support agents.

[Carmie]

thanks for your reply.. do you know of any other way to get ahold of someone at Public Mobile to resolve this issue other than the options you previously suggested?

[DennyCrane]

@Carmie The only way to contact them is via direct message to @CS_Agent. PM does not offer phone support.

[dust2dust]

We can help you. I don't think you need support. Did you dial 1-855-4pu-blic from another phone and entered your phone number to get a recording? What did it say?

[Carmie]

thanks for your reply. do you know how to contact public mobile other than chat, *611 or the 1-855 number? I am hoping that someone knows how to reach some back type of backline support to resolve this.

[hTideGnow]

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@DennyCrane wrote:

@Handy1 Seriously?!

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HI @DennyCrane  Yes, it is true.   I heard it is more to do with the voucher system vendors use

vouchers from Shoppers drug mart are generally can be used immediately.  I think Shell, Cantire, Circle K, 711, London drugs are immediate too.  And those online one like recharge.com also can be use right a right (but a fees for online)

But those from smaller convivence stores have a 24 hours wait time. 

[hairbag1]

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@DennyCrane wrote:

@Handy1 Seriously?!

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he's correct...some vouchers aren't activated until some time after their sale. Vouchers from Shell, Walmart and Shoppers Drug are activated immediately.

[dust2dust]

When was the last time you paid for the account? If more than 120 days ago (4 months) then the account is dead.

[DennyCrane]

@Handy1 Seriously?!

[esjliv]

@Carmie call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see what the status says. Can Public find your account? If so, enter the voucher this way to get the account activated.

[mojorising]

At this point, contact a CS Agent directly at the link below so they can investigate.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking the forum and the mail envelope icon for a red exclamation mark when they reply.

have the following info in your message to speed up the process - Your name, phone number and address on file.

[Carmie]

no

[Carmie]

nothing I was away for a bit out of country and when I returned nothing worked

[HALIMACS]

@Carmie 

are you on automatic payment? Are you just seeing messaging on the self-serve page at the time of your renewal which causes you to think the account is suspended?

do none of your services work?

[Handy1]

@Carmie  Also I should have mentioned some vouchers take 24 hours after purchase to be used . Unless it was a real time voucher that can be used instantly .

[Handy1]

@Carmie  Has your number been suspended for more than 90 days ? If so the account is closed 

[Carmie]

Thanks tried that but I think my line was suspended.  I know my number still shows up in my account and my number hasn't been reassigned.  Any other thoughts

[Carmie]

Thanks tried that but I think my line was suspended.  I know my number still shows up in my account and my number hasn't been reassigned.  Any other thoughts?

[Handy1]

@Carmie  Easiest way is to dial *611 , or in your account on the payment page 

[mojorising]

Dial *611 and enter your voucher information. You can also log into "My Account" and do the same under "Payment".