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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refer a friend

I just noticed that I have never once received my.monthky bonus when I activated my daughters plan using my referral code in November 2023. There was some issues on your end during the activation, you can go back into my account and see what I mean. ...

Does Wallmart in Atlantic Canada (NB/NS) still sell public mobile?

Just wondering if Wallmart in NB and NS still sell public mobile. Got mine there in NB in 2020 but when a friend just went in NS, they said they don't sell it. ??

Phone number dismissed ?

Hello, I got a call from this number in British Columbia : +1 (778) xxxxxxxxxxxIt was saying that my phone number will be dismissed.is it true or is it a scam ? thanks

Unable to send text or messages to Android phones

I have recently joined public mobile. I haven’t sent a message or text to Android phones since then. I have no issues with iPhone (blue speech bubble) but can’t send any messages to Android phone (green speech bubble).

How’s the service in Erin

I want to subscribe for a plan that need to make phone calls all the time and want to know how’s is the service in Erin , Ontario , address is :********

Resolved! Asking for my wife

Can anyone help me connect with support on this lame platform? My wife has a plan here that has stopped for some reason...possibly it expired and she likely ignored the notices. Now it's my problem to figure out and solve. Credit card is good, accoun...

Hawaii?

Hi there, Could you please tell me if the USA Roaming Packages include Hawaii? If yes, how well should it work concerning the data, texting, and calling. Thank you,Sierra

How much i owe public mobile?

To whom it may concernPls let me know how much i owe public mobile?Nelofar

emergency call only/ wont connect to network

I have this cell phone for just over a week old . It well register 3 bars when outside . But when inside a building 1 bar or nothing and say it not not connected to network and or emergency call only.

Port in number fail

Hi, I was trying to port in my number from Lucky mobile but it’s looks something wrong. Who should I contact for help? Thanks!

US roaming Talk and Text Add on

Hi,I have a Candian plan with public mobile and am in the US. I added the US roaming Talk and Text Add on. Can I use it to call/text Canada?

Resolved! Credit card overcharge

I recently checked my credit card statement and it's showing that public mobile has charged me for two payments on Aug 20th. Who do I consult to rectify this?

Resolved! pre authorized payment

I have set up preauthorized payment since I hooked my phone up about 5 months ago. All was well until today when my billing cycle was due and the funds weren’t in my account. Now my service is on hold. I have the funds and I want to pay it but don’t ...

Delayed payment due to locked card

Hi, my visa card was compromised so the bank locked it. They have to send me another card and it will have to wail for 10 business banking days. They said to advise the public mobile company which I do pre-authorized banking that the payment will be ...

Can't log into my account; even if I register a new account

We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX) What's that mean and how can I resolve

Troubleshootinh

I don’t have signal in my public mobile. What will I do now? I need my mobile now

Resolved! Number transfer

I'm in the process of transferring my number from chatr. I didn't realize that my account was inactive and needed to be paid. I still have my old SIM card in my phone, I had the authorization text sent from chatr and l had continued with the process ...

Text photos

I have a OnePlus 12r and it shows I am volte, 5G etc. I can't send photos or open photos sent through text message. I do have two people who can send and I can receive photos from. One has an iPhone, the other a s24ultra, so not an android, iPhone th...

Plan options shown on website are not available in My Account

merged the threads about changing plan

is there a actual customer support agent

Is there a actual human to talk to to fix something a chat it cant do

Change Name on call display

HIHow can I change my Name on call display, right now it is showing Hinton city when I calling someone I want to Display my Name on it ? Plz need a help

Account Is Showing Active Without E Sim Registration

Phone Number transferred from another carrier but public mobile app crashed upon getting esim. now sending code to phone numner that isnt active under any sim. Anyone else encounter this?How to fix..?

where did my MMS choice go

I don't have the MMS choice in my settings since activation. I can't send text messages in the messenger app on my i phone

Cost for changing plan in the middle of the month

Hi, I have $35.00 / MONTH 30-day plan, 3GB at 3G Speed. I see there are better options so I was trying to switch and noticed that I am in the middle of the billing cycle. So If I change the plan now, will I get charged pro-rated? That is if I go an a...

Day trip to the USA

duplicate thread

Resolved! International Calling

If I want to make an occasional international call from Canada what are the per minute rates? My plan does not include minutes outside of Canada and I do not want an add on.

Number transfer issue

Hey everybody.Today I was trying to transfer my son's number from the Virgin to my PublicMobile account. I was asked IMEI number, then got a message to confirm the transfer. As a result, my son's number is assigned to my phone and I can't receive the...

Provided wrong account number while porting number

Porting from fizz to public mobile. While entering account number during porting I entered wrong account number. Only realised after entering it.I got email from public mobile saying that "Hey, it's Public Mobile. We're having trouble transferring yo...

Login takes me to Activation Page

I can log in, and go through 2 level authentication and all that. I have no plan however did have an account a fews years ago which was closed. When I log in, I am taken to an activation page which then generates an error when I select activation, pr...

Esim isn't working

I chose esim as my type of Sim and it didn't work so I purchased a physical Sim and put it in yhe phone and it won't still let me activate my account what do I do. Please help!

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