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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM

@ Everyone …I just activated a sim and wanted to switch my number from my old provider I don’t have the old sim so I can’t and now it’s not letting me just have a new number

Is basic 5G just a bit faster then 4G ?

Port phone number off lost phone to new sim card.

Hey all,I recently lost my phone. I bought a new sim card but cannot login to my account because the verification code gets sent to the phone I don't have. They do not offer any alternative verification methods.Any ideas? I want my life back...Thanks...

Resolved! how to retrieve a wrong ESIM subscription to a SIM card subscription activation

Hello,As I was activating my account as a new user, I mistakenly selected ESIM and then went ahead to complete the transaction. I subscribed to the 45$ bundle.Now how can I retrieve that transaction and select a SIM card since I have a new SIM ready ...

Unable to receive Eversafe code

My mother is having problems with her cell. It’s currently not receiving calls or text, but it appears to be still activate as she’s still being billed.I tried logging into her account, but am not able to receive the Eversafe code through text as it...

Phone call issue in US

I am visiting CA and subscribed the new public mobile us/Canada plan, I changed the network setting to connect to T-Mobile (if use auto connect, sometimes phone with register to att and phone call will not work) , but even registered T-mobile, when I...

Esim

Just noticed Esim are free with new activation!

Resolved! Community Rewards

Hi everyone. I'm fairly new to the community still and was just wondering what it is I need to do to earn more community rewards and thus save more money off my monthly bill. Any advice or reccomendations regarding this would be greatly appreciated.

Link numbers

How can I link all my family public mobile numbers into one account?

porting a number

how long it takes to port number. which is faster during weekdays or week ends?

Failed text Messages

My text messages are not going through. What should I do?

Older phones DO NOT support 5G data speeds

@CS_Agent Porting current number from PM to Coextro (*Rogers)

I was trying to transfer my current phone number from PM to Coextro (who use Rogers' network) but the porting has failed 2 times by now. What I was told by the Coextro support team was that my line was inactive (which is not correct, I'm still in my ...

Another 3G data observation

merged related threads

Refund

I purchased a package and my device is not compatible to eSim. I was instructed to contact a rep and get a refund

Transferring phone number

I was going through the process of activating my eSim, from Chatr to Public Mobile. Chatr sent me a message saying to reply with YES to accept my number transferring. I tried replying but it wouldn’t send. Now my QR Code for Public Mobile doesn’t wor...

Unable to login to my account

Hi I am unable to login to My account because I am currently in a different country and hence don't have access to messages that come on my phone number. Since OTP is never recieved, login is also not possible. Is there another way for me to login ? ...

Resolved! Debating about upgrading to 5G 30 GB plan?

My phone does not support 5G but the current promotion is great with 30 GB of data. I usually use my phone as a hotspot and 30 GB will be plenty for each cycle. Are there any implications that I should be aware of in upgrading to this plan if my phon...

Resolved! @CS_Agent

I forgot to enter a referral code a friend gave me when I signed up today. Can I give you the code still please? Thanks

If people switch to Public Points Program by mistake, what can they do to keep lowest lost?

Can people downgrade to $15 plan to slow down the lost?

Has anybody on public mobile used the reduced speed on the 5G plans?

if so, how do you find it to be? do you like it? Is it useable?i’m planning to burn through all of my data during the last week before I have to renew my subscription

Log in

I can’t login to my account. When I start the login process it loops me to an activation window. I’m trying to get to self serve so I can manage my subscription.

Address Change

Hello.I'm changing addresses. How do I update my address in my Public Mobile so that my bill says my new address?

Resolved! 4G network but not working under LTE

I just switched to 4G network 20G plan but my phone shows no internet under LTE nor 3G network and also I can not use 2G data bonus under LTE nor 3G network. What should I do? Can I go back to my old phone data plan?

Is minutes add on not showing in my account

I paid for, and have a receipt for an add on for us minutes. However my account does not show it and I cannot make calls (it says no more minutes available). Really annoyed and trying to figure out how to call family.

This website is worse than the last one! Submit Ticket link not working AGAIN. PM SUCKS

Like I'm not just some whiny complainer I swear. Just seems a whole bunch of $h|T always happens to me. I've tried endlessly to submit a ticket for my issue but it keeps on saying it's an internal error and sends me back to the page previous. Absolut...

Help

This process has been a long time nightmare. 1- the security through Telus is terrible and a bad experience.my phone has problems I have a new iPhone that can only be activated vie eSIM card but please tell where I have go or do to get it !!!!. Pleas...

Resolved! Help to remove the old number 780-xxx-xxxx from my account with email xxxxxxxxxxxxx

my problem is that I created a new account using the email xxxxxxxxx that used before which was associated to my previous public mobile number 780-xxx which was already closed. Then when I was about to port my number from cellphone provider, public m...

Resolved! I lost my sim

Yes I lost my sim card . What do I do?

How do I help my parent cancel their account?

My step dad died and we need to cancel the account …

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