I submitted a ticket for PUK and it has been almost 24 hours

[asekhon]

Why is it taking so long? I can't use my phone service at all. It is impossible to contact a human. If you're not going to have human support then you should at least respond when something is urgent.

[asekhon]

Thanks. I missed the important call I was expecting so it was too late. I am in contact with an agent and trying to complete resolution of this issue.

[CSA_PM]

Thank you for the escalation!

The customer is already in contact with an agent. The agent is waiting for the customer’s response in order to assist them.

[softech]

@asekhon I have helped to escalate the issue.  Support should reply shortly, please monitor community inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage