Porting phone number unsuccessful.

[Eric0216]

I've recently switched from fido to public mobile recently. I can't receive or send messages and also no outgoing calls or receiving calls. In order to verify my number I need a code via message to my number. What steps should I take to rectify this?

[slusagm]

you cannot even make outgoing calls? Try reboot the phone and Reset Network settings and check if the sim can connect

if it can't connect or if still unable to make outgoing calls, then ask PM to check if the setup was done properly on the system.     Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Eric0216 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call