Community

Cpt_Captcha · 07-29-2025

Hi all! Adding a consolidated report so PM can fix this for everyone.What users are seeingMultiple members (e.g., @Blessing05 , @Roxymike200 , @Paulmcc881 ) are getting the “OUR SERVICES ARE GETTING AN UPGRADE” banner with dates March 4–5 when trying...

Cpt_Captcha · 07-29-2025

Hi @PARNI1, that “services on hold due to expiration” message with a cycle of Jun 28–Jul 28 right after you activated yesterday points to a back‑end provisioning/billing sync issue (not something you can fix from the phone).Do this first (1–2 minutes...

Cpt_Captcha · 07-29-2025

@Ayrus The US is VoLTE‑only for voice. On your S20 Ultra, turn VoLTE and Data Roaming ON. In Network operators, manually try AT&T first; if calls still fail, try T‑Mobile. Ask CS_Agent to confirm your line’s VoLTE/IMS provisioning and that your IMEI ...

Cpt_Captcha · 07-29-2025

Hi @Coolhandloo_099, totally get it. Two parts here: (1) getting onto a lower‑cost plan, and (2) making sure the flip phone you pick will actually work (VoLTE).A) Plan options (existing customer vs. new activation)Option 1 — Ask for a plan change via...

Cpt_Captcha · 07-29-2025

Hi @gskalin, good catch. This is almost always a counter mismatch between the live billing counter and the downloadable usage log (which can lag or aggregate sessions). Do these in order:Quick checks (2 minutes)Confirm the exact cycle windowOverview ...

Cpt_Captcha · 07-29-2025

Hi @GayaK, after a port, iMessage/FaceTime can stay tied to the old carrier profile until they re‑register with Apple. Do these in order:1) Confirm the line is fully workingMake sure you can send & receive regular SMS and receive calls on the ported ...

Community

User Statistics

User Activity

Self‑Serve shows a March 4–5 maintenance banner in July | reproducible caching bug (please escalate)

Re: service issue

Re: Regarding phone call

Re: Plans

Re: My data useage alerts exceed my useage history

Re: Imessage not working