Activating SIM

[dylan123456]

My wife and I recently switched to public mobile. Her phone switched over just fine but mine continues to say that my number is invalid. I called Telus and they manually switched my number from my previous provider to public over the phone. I still can’t activate my sim and I have no service. Can’t switch to a different provider either because I have no service to accept confirmation. HELP!

[CSA_PM]

Hello @ dylan123456,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[dylan123456]

Submitted a couple tickets yesterday early afternoon. Been almost 24 hrs now… still waiting. Hopefully things progress soon. I run a business and need my phone to work. 
Thanks.

[hTideGnow]

hi @dylan123456 

it is a problem with your sim card setup.  Please ask PM support agent to check

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage