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Ijustneedhelp22 · 07-31-2021

Changed my plan and paid for it yesterday (before my renewal date). Topped up for the appropriate amount. I'm still stuck on my old plan and now need to pay extra to change to the plan I've already changed over to??? Beyond frustrated. Any admins tha...

Ijustneedhelp22 · 02-17-2021

This was awhile back, but I just found this area to give feedback, so here we are. Was not impressed by Superstore's customer service. Went in, knew exactly what I wanted, told the associate what I needed setup (sim, plan, number port, etc). The as...

Ijustneedhelp22 · 12-31-2020

Straightforward. Paid my bill in full. Account still inactive. Tried loading $1 in case it was a system error. Account inactive. Turned auto pay on and off. Account inactive. Send messages to admins and opened service tickets. Account inactive. Rest...

Ijustneedhelp22 · 07-31-2021

Immediately, and it didn't take. Didn't think much of it as sometimes payments take a bit to update.

Ijustneedhelp22 · 02-17-2021

I agree this was likely isolated, however I will not be dealing with Superstore going forward. Not sure why this person felt the need to create problems where they didn't exist.

Ijustneedhelp22 · 02-17-2021

Perfect, I'll follow up and do so. Thank you!

Ijustneedhelp22 · 12-31-2020

Looks like I'm stuck waiting for a moderator at this point. Unfortunately suspending service didn't help me sort this out. Thank you to everyone that commented, I appreciate the help.

Ijustneedhelp22 · 12-31-2020

I'm a new customer, do you know which tab that's listed under?

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Changed my plan and it didn't take???

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Paid my bill and am still without service

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Re: Paid my bill and am still without service