Get Support

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Silence Encrypted MMS - Cannot receive encrypted MMS

Recently (since about late July/mid-August), I have been unable to receive encrypted MMS on public mobile. Prior to this, I was able to receive encrypted MMS without issue. I can still recieve unencrypted MMS no problem. Was something changed recentl...

What is the procedure to port a cell number to Public Mobile from another provider

Considering to get a plan from Public Mobile, but do not want to port my existing number from another provider yet.Just wondering if I want to port the number over later, what the procedure may be.Thanks.

Resolved! unlimited province wide talk

If i leave in Gatineau and i have unlimited province-wide talk I can call all province of Quebec?

Locked out of account

Hello I tried to reset my password and got the message that I had been locked out of my account.Can someone help pls

What countries are included in International texting?

Hi,I got a PM plan of $25 for unlimited province wide calling and unlimited International texting.What countries are included to which I can text?I cannot find any list anywhere and I dont want to assume that all countries are included for texting to...

Resolved! Not receiving texts messages

Hello Public Mobile community, I have beenhaving this problem for over a week were I can send texts but only recive them some of the time. Calling and data doesn't seem to be affected only text any sugestions on what might fix it? I have already trie...

Cheesed...

Any one else cheesed at this moderating team? It’s been almost a week and my issue is still not resolved, and I see that they’ve been online. The moderator keeps switching people and the last message I got was “sry for the delay. As of sept 8 ur plan...

Pin number not working on my payment voucher

My voucher is not working pin number not being recognized

In US purchased add on not being honoured

On September 9 I purchased for my phone and my partner’s phone 10 day US talk text and data 20 add on .NOTHING Is working(My account acknowledges my payment)Advise appreciated

Data usage notification alert for extra add-on data

This month I reached my data limit early (shocked as this has never happed before). Leading up to my data limit, I did receive a text saying I was at my 75% limit and again at the 90% mark. All of this was as it normally has been for me and like for...

Data service very very slow.

I changed my $10 plan to $40 4.5GB (3G speed) plan on Sunday. On Monday, I tested the speed, it's very fast (100+Mbps). I know that it would take up to 72 hours to throttle to 3G, so I tested the speed today (Tuesday). I found it's very very slow, an...

SIM card didn't delivered yet.

I ordered 2 SIM cards online on Aug 31. But still didnt recieved them yet. I PMed @CS_Agent & @Alan_K already, but no response. Question 1:What should I do if I didnt got the cards since the refferral bonus will be end soon? Question 2: Can I get a...

My new plan can't activate right away?

I sent a message yesterday, but no response. Here is the message; Browse Public Mobile Community All communityKnowledge baseUser SearchPrivate Messages Private MessagesNew Message To: Moderator_Team Sent: ‎09-10-2018 07:18 PM IgnoreI ...

Can't Reset Password

Hi,I haven't used my account for awhile (my plan hasn't been active).I'm trying to login to add a new plan. Its saying my password is incorrect and i get an error when i reset my password.I've PM the admin, but no response.. thx

Failed to change plan upon renewal

Hi, I was on the 90days $120 plan and it expired as of today.I wanted to change to the 30days $40 4.5GB plan.Since the plan expired, the system didn't let me change the plan on the dot (or I could have done something wrong) and only let me change on ...

My thoughts a few days in.

I just wanted to share some of my early thoughts about switching from Rogers (they offered me an incredible deal to stay but my reception sucks where I'm located) to public mobile . First off I am on the 8gb $50 plan with $2 auto reward. - It was ve...

Is Pocophone f1 global version working for public mobile?

Pocophone f1 got the global version now and here is the network. Can it work with public mobile? and is the LTE supported? Network:GSM B2/3/5/8 WCDMA B1/2/5/8 FDD-LTE B1:2100 / B3:1800 / B5:850 / B7:2600 / B8: 900 / B20: 800 TDD-LTE B38 / B40 / ...

Get my old number that lost in June

I am wondering if it is possible to get my old number back because I didnt continue the service with PM in June(due to travel). My number was lost. If I want to start using PM again, is it possible to get the old number back? afaik, the number is not...

30 Day 500MB plus unlimited talk Canada and international text.

Hello Everybody,I have another family member who has this plan. Issuse is that they have used up 75% of their data used up so we turned cellular data off for now. I think data needs to be turned on for picture and video trxt messaging to work (MMS) i...

Anyone receive data plan promotion to switch to koodo?

HiMy son only has unlimited call and text plan in Public mobile and he received promotion to switch to koodo for $20 per month. Unlimited text and call. plus $120 credit. deduct $10 per month. My plan has data and receive no data plan promotion. Just...

Resolved! Forum account vs Self Serve account

Hi folks,Glad I moved here from one of the big Telcos in Canada. Seems like a nice place to stay. I have a question about my forum account. I created this before I actually activated my SIM. When I activated my SIM I put my email address for billi...

"Sorry, we cannot complete your call"

I am getting this message every time I try to make a call. I also can't receive any calls. SMS works fine. That's been going on for a week. Please help.

Resolved! Can't make calls on new plan

I signed up on a $10 plan that includes 50 minutes province wide access but it won't let me make or receive calls though the text is working fine. When I check my usage online the talk minutes don't show up but my remaining text and add-ons do.How ca...

Resolved! Porting a number

I have a number which I want to port from lucky mobile. The status on my account shows suspended, but I have no problem with the service. I can make and receive calls. Will I have a problem porting the number to public mobile.

Unable to change plan, contacted Moderator team for 4 days but seems no response.

Hi,I would like to change plan from $40 to $10 since I dont need data at all. I cannot do that in Self Serve, although I have enough fund in my balance. The screen of changing plan is frozen when I clicked Submit (I dont need to add more money from C...

Resolved! I got $20 in my account and can't change plan

So my account plan is expired due to card that was pre-authourized being cancelled I think. Anyways I added a new card to my account and topped up my account with $20. I want to change my plan to the $20 plan from my $25 plan, however it won't let me...

Switched from Public Mobile to Koodo...What happens to my current balance?

Prepaid (For 3 months) my Public Mobile $40/12 gb plan on August 10. Officialy switched over to the koodo promotion September 10. Got about $80 remaining on my Public Mobile account. Also can't login anymore since my number got ported. Can this bala...

Do I need to manually reactivate after disabling lost/stolen (plan has credit, but expired)

If a plan has a credit balance, and they click lost/stolen to stop it from renewing, will it restart automatically when they disable lost/stolen later? There's enough credit to pay for a month, but the service expired around Sep 6 (while it was in Lo...

Resolved! Kodoo sent me an offer to switch to its plan with $180 credits

Hello, I got a message from kodoo that it offered me $180 credit as well as a 8GB plan. Is it a good deal? I just don't need such large data plan, otherwise it is very attractive.

Is Public Mobile shutting down?

Koodo rep told me that Public Mobile woukd be closing soon. Also read on a forum that another user got told the same thing by Koodo rep. Is is true?

Community

Forum Posts