Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26030 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37849 Views
  • 185 replies
  • 29 Bravos

Resolved! Will I still have my plan after the 22nd?

Hello, I've been looking around for a while, and can't seem to find a definite answer.  I have the 5 gb (4.5 with 500 bonus) plan. Will I still keep this plan after the 22nd? or will it only not be available for new customers.  Thanks.

bobbymays by Great Neighbour / Super Voisin
  • 867 Views
  • 3 replies
  • 0 Bravos

Resolved! My plan states 120$/3 months, but im being billed 246$/3 months

My plan has the 2016 promo, showing a price of 120$ per 90 days on the "My Plan" page. Looking at my transaction history, it shows charge for 25$(90-day plan), 51$(unlim text), 45$(unlim call), 125$(data) every 3 months. Total of 246$.Since Aug 2018,...

Ungamed by Great Neighbour / Super Voisin
  • 778 Views
  • 3 replies
  • 0 Bravos

Resolved! Question on 'featured plan'

The 'featured plan' at the moment: $40 30-days3G4.5 GB Data at 3G speed⁴+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Textand Picture MessagingVOICEMAIL & Call Display This deal doesn't specifically include call forward...

sunkmail by Good Citizen / Bon Citoyen
  • 1447 Views
  • 8 replies
  • 0 Bravos

Resolved! repost:NO incoming or outgoing texts.

I had this posted before and for some reason it vanished... ANYWHO here it is again (sorry to the people that replied already and ty to the person who pointed out that my post went (poof)路‍ iPhone 6 updated.NO incoming or outgoing textI can send iMe...

Accardinal by Good Citizen / Bon Citoyen
  • 1738 Views
  • 9 replies
  • 0 Bravos

Resolved! Too up card

If I apply payment with top up card will it automatically renew plan and then again the next months if the funds are there left from the card applied or do I need to do it each month example if I am on a $25 plan and I apply a $50 card am I good for ...

Dmpope by Good Citizen / Bon Citoyen
  • 909 Views
  • 8 replies
  • 0 Bravos

US Roaming

I paid $20 for the 10day roaming in the USA before I left Canada. I also kept the phone on airplane mode during travel to conserve my plan. I didn't go over my limit but was charged another $20 while I was away and then my canadian plan just stopped ...

ltesarek by Great Neighbour / Super Voisin
  • 389 Views
  • 1 replies
  • 0 Bravos

Resolved! Community rewards

How many posts does it require to earn rewards just getting used to this all new to me and I realize this is the best place to find information or get help 

Dmpope by Good Citizen / Bon Citoyen
  • 717 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan changes

Wondering how I stay in the same plan I have the $25 with 500+500 data do I simply pay each month and it will stay the same or do I need to preregistration each month or best to use auto pay if the prices change or plan ends will I still stay in this...

Dmpope by Good Citizen / Bon Citoyen
  • 777 Views
  • 3 replies
  • 0 Bravos

Payment wont go through.

We payed for a plan for 1 gig of data, calling, and texting. The first month was great, however when the second month arrived the payment did not go through. Any way to help with this? 

h13n__ by Great Neighbour / Super Voisin
  • 404 Views
  • 1 replies
  • 0 Bravos

Resolved! Does Public Mobile have RCS?

Hi there, do we know if Public Mobile supports RCS? I am on a google pixel 2 xl, and am trying to use the Messages app, and apparently, there is something called "Chat Features" https://www.droid-life.com/2018/12/06/how-to-get-chat-rcs-features-on-ve...

adobochad by Good Citizen / Bon Citoyen
  • 2793 Views
  • 4 replies
  • 0 Bravos

New phone activation... not working. Please help...

I have a new Xiaomi Mi 9 phone and just went to activate it. Inserted the SIM card, (very stiff fit, difficult to insert) followed the activation instructions, set up my plan, and..  its a no-go. So I currently have an $800 phone that I can't use. An...

camperbc by Good Citizen / Bon Citoyen
  • 1672 Views
  • 16 replies
  • 0 Bravos

Data

Data doesn't work on phone and everything is turned on driving me crazy

Bbbtttkkk1 by Great Neighbour / Super Voisin
  • 875 Views
  • 7 replies
  • 0 Bravos

Can I use a ZTE MF279 or ZTE MF288 with your cell plans?

Can I use a ZTE MF279 or ZTE MF288 with your cell plans? Those are smart hub that uses a sim card to access voice or data.  The voice is accessed using a landline phone connected to the device.   The data is accessed through ethernet or wifi connecti...

virtualpaul by Great Neighbour / Super Voisin
  • 2442 Views
  • 4 replies
  • 0 Bravos

Resolved! local texting question

Hi  I am looking for the cheapest plan to be used mainly for local texting and local calls. Does the 10$ plan includes any local outgoing texting or I have to use the 15$ plan? thanks 

rainydays by Great Neighbour / Super Voisin
  • 845 Views
  • 4 replies
  • 0 Bravos

Resolved! Paying with a debit card expiring 2025

I am trying to make a payment with a debit card expiring in 2025 but the options for expiry year only go up to 2024 in the card info section for some reason. I hope theres a solution to this, can anyone help?

bucky89 by Great Neighbour / Super Voisin
  • 869 Views
  • 3 replies
  • 0 Bravos

Resolved! To anyone else having activation/porting issues:

During my initial activation I was running into issues with the porting over of my old number. The page would say I need to fill at least one field, but all fields were filled! This would cause the SIM# to hang as it was being used by the current ses...

KCH by Great Neighbour / Super Voisin
  • 1500 Views
  • 8 replies
  • 2 Bravos

Resolved! Can't send and receive text message and can't see my plan on self-serve

Hi, I am not able to send and receive text message from my phone since this morning. When I already have Unlimited talk and text included in my plan. Another issue is I'm not able to see my plan details in self-serve account, It is showing "Oh no! It...

mpo by Great Neighbour / Super Voisin
  • 673 Views
  • 2 replies
  • 1 Bravos

Resolved! Overseas roaming

HiDoes anyone know if there are plans to offer an overseas roaming add-on?We use a seperate european/asian sim card for this now but if PM could incorporate an add-on that would be competatively priced it would be a super bonus for a Canadian provide...

Kempffc by Good Citizen / Bon Citoyen
  • 859 Views
  • 3 replies
  • 0 Bravos

Resolved! account doesn't exist

Created an account a month ago.Had no issues all month with data/phone/texts.Service stopped today, and site says my e-mail and account doesn't exist.. Haven't logged into it since creating it, but I have had no issues either.Auto-billing was set to ...

CanadianCetra by Great Neighbour / Super Voisin
  • 824 Views
  • 3 replies
  • 0 Bravos

Resolved! Change Base Plan Page Not Working

Last night and still this morning the Change Base Plan Page is not working. Upon selecting one of the offered plans, its particulars do not display in the New Plan box to the right of the Current Plan box. Therefore I cannot proceed to start the new ...

Marzipan by Good Citizen / Bon Citoyen
  • 1055 Views
  • 6 replies
  • 0 Bravos

Resolved! Posts gone missing...

This has happened on more that one occasion when my posts seem to get deleted. The latest example is here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/US-Roaming-options-and-a-couple-of-other-newbie-things/m-p/355444 Has this  happ...

geopublic by Mayor / Maire
  • 1051 Views
  • 9 replies
  • 0 Bravos

Internet

Hello,I have an iphone 6 and the 500 + 500 Mb data package.I have been unable to access data on the iphone.  Unable to browse or use Imessage.  I have read the posts but unable to find a solution..... Any clues ?  tks.....

kingbaida by Good Citizen / Bon Citoyen
  • 1331 Views
  • 10 replies
  • 0 Bravos

Resolved! US Roaming options, and a couple of other newbie things

New here, and haven't actually switched over to PM.      Still doing research to make sure its right for us. My wife and I make occasional day trips to the US and I'm curious how the US roaming add-ons would work given a couple of scenarios. These id...

sunkmail by Good Citizen / Bon Citoyen
  • 2161 Views
  • 15 replies
  • 0 Bravos

Resolved! Problems porting w public mobile. Told I need a moderator...

Ported my number to public mobile 5+ months ago  in Nov 2018.Had problems registering after many attempts for the PM self service, so did not complete. 5 months today, i visited  WOW kiosk and could not top up my number so they suggested that I port ...

Willije9 by Great Neighbour / Super Voisin
  • 650 Views
  • 2 replies
  • 0 Bravos

Resolved! Invalid SIM card

While I inserted SIM card into my Samsung Galaxy J3 cell phone, there is a message on the screen says "Invalid SIM card. Network locked SIM card inserted ".

DavidRiver by Great Neighbour / Super Voisin
  • 7874 Views
  • 7 replies
  • 0 Bravos

Resolved! Text messages

How Can I get a copy of text messages records for police statement that is further then what it shows on the phone?

tremblay470 by Great Neighbour / Super Voisin
  • 1255 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.