Change plan

[chris777]

Hi,

Can somebody help me change my plan mid-cycle.

Thanks

[cellphoneuser1]

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@nightbrad wrote:

Submit a ticket to a moderator. It may take a few hours but it's better than overpaying for your phone bill with the other major competitors! Mods will take good care of you 

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Moderators don't need to be contacted to change a plan. This is waste of customer and moderator time.

[nightbrad]

Submit a ticket to a moderator. It may take a few hours but it's better than overpaying for your phone bill with the other major competitors! Mods will take good care of you 

[computergeek541]

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@Triguy wrote:

It is recommended to change on your next renewal date so you don't lose any unused minutes/texts and data.

Here is more info.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

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There's also the matter of needing to pay more because anything paid for the plan that is left behind will be lost as well.  In additional, the full amount of the new plan will have to be paid immediately as well.

[ChuckYeah]

Do you want to upgrade your plan or renew the same plan your on?

If you want to renew the same plan you'll have to submit a ticket to @CS_Agent .

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[ReidG]

Simply go to your account and change the plan no matter at what time cycle you are: The rest from your last payment will be credited to you

[Triguy · Accepted solution]

It is recommended to change on your next renewal date so you don't lose any unused minutes/texts and data.

Here is more info.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan