Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My service cut out this morning and I was unsure of the cause, so I went to log in to my account to find that the log in had been disabled. I'm not sure what the reason is or if I've done something wrong. Can anyone help out?
Hi there, I'm unable to receive all texts. It seems to be intermittent. The only thing I think changed is I upgraded to the latest Andriod Oreo.
absolutely frustrated
Hi, I recently and frequently experienced an issue where my phone calls would drop after only talking for about a minute. This has happened with both my incoming and outgoing calls, and neither sides would have any warning of the call being dropped. ...
I barely use 1.5 GB data every month because of wifi at work and home. So i am curious to know how much data people actually need that make plans like 10gb for $60 so lucrative!
Can someone correct if I am wrong. To get any phone unlocked if its locked to telus koodo I need to send a pm to mod. Is that the only way available to get it unlock my device. I think pm should add a tongle or somehing when user login to their accou...
Hi there, if for some personal reason, I might have to cancel my service with public Mobil in a month or so (not sure yet). However , I just paid for 90 days couple days ago, what will be happening to the balance? Will I lose the whole $120?
My card registered with Public Mobile got changed with expiry date. but I couln't able to do my payment or auto pay. please help me on this @CS_Agent
I switched credit cards for my auto-pay, but have now been charged to my old CC and also to the new CC I added. Need this refunded ASAP.
Koodo new offer this weekend at koodo shops. 60 for 6 GB . For All
I needed a seasonal suspension over the winter months. As this is not an option offered by Public Mobile I let my plan expire and tried to renew and change my plan within the 90 days the account was still alive. I selected "change plan" on the accoun...
Hi Community, I am disappointed that I lost my money when I changed my phone plan to a new one. I used to be with Fido and when I change my plan, Fido prorated my bills and gave me the leftover money that I didn't use from the old plan. Without an...
keeps saying my log in password and user name is incorrect.
So Koodo called me this afternoon and left a message about porting the $40 for 4gb a month plan. Everyone knows the news with that already but my question is if this is illegal? I know they are all run by Telus but still being different companies it ...
Anyone else hear from Koodo reps lately?A few people have been claiming the new offer is $40 for *5*GB of data, cross Canada calls, and $100 bill credit Is 5th GB permanent or temporary promo? Targeted or general for everyone? What happens to those w...
Hello PM Team, I recently travelled to the States and got a 10-day add-on on February 9, 2018. I was in the States until February 12, 2018. Upon my return, my phone worked until February 17, 2018. Since February 17, I have been unable to connect to t...
I'm looking to unlock my phone. I've been with PM for around since ~May 2017.After reviewing PM's board, I'm at a bit of a loss as how to proceed.https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta-p/5237It states to...
Is it possible to add multiple phone number on same account with different plans for each number? Curious to know...because when i switched back to PM i had to create a new email and new account.
okay its been over 3 year since since we started with PM fully online - pay and go, yet its almost impossible to understand the payment calculation. It has never been updated, and its still not updated. I have absoloutly no clue how the payments are ...
Hi,This is a bit unusual; it says connected to 3G and 4G after setting up the APN, but I still cannot connect. This only affects one of my phones, but not the other. It works on my Samsung S5 Active, but it won't work on my E&L W6 Three Proofings.Thi...
![Screenshot_20180221-123958[1].png](/t5/image/serverpage/image-id/8744iE2C2545BEFE26ED0/image-size/medium?v=v2&px=400)
![Screenshot_20180221-124022[1].png](/t5/image/serverpage/image-id/8745i176EE2F93E0857E4/image-size/medium?v=v2&px=400)
![Screenshot_20180221-124028[1].png](/t5/image/serverpage/image-id/8746i9F868B4731F536BA/image-size/medium?v=v2&px=400)
![Screenshot_20180221-124200[1].png](/t5/image/serverpage/image-id/8747i0833A45DA2997068/image-size/medium?v=v2&px=400)
I've purchased a plan that has unlimited texting worldwide and calling between canada and U.S as well as purchased an add on for international calling, but none of it is working.
Hi There...Another question regarding setting up my Plan with Public Mobile.What does the '2' represent under Unlimited Talk Province-Wide2?Thanks
Hi There...I am becoming a Public Mobile customer and when setting up a Plan I noticed for Text the choices are 'International Text' or 'No Text'.If I don't select either option do I get 'Local Text' or do I have to select International or No Text?Th...
I am attempting to activate my new PM SIM card and when I got to the screen to select a new phone number the site froze and would not proceed. I refreshed the session after waiting at least 20 minutes and started the process over again but it told m...
My SIM card stopped working! It says no sim but it’s in the phone. What do I do?
Hi Public Mobile, I ran out of data. Can one of the mods apply my $120.00 to my account and change my next auto pay date? Thanks.
Self-service web pages (login etc.) are not responsive (don't adjust, are difficult to view) on small screens. Please, we are in 2018, it's a long time to make self-service responsive and show some respect to mobile users.Here's the link: https://sel...
Just ported from Virgin, can call but no getting incoming! Help
Good Morning, I am brand new to public mobile! and I love it so far. However, when I signed up I kept forgeting to click the right items i needed for my plan and changed it a few times the day it was activated. I also signed up for auto pay. This ha...
My account keep locked
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| 355 | |
| 216 | |
| 198 | |
| 158 | |
| 136 | |
| 120 | |
| 97 | |
| 95 |
