02-23-2018 12:36 PM - edited 01-05-2022 04:14 AM
02-23-2018 12:57 PM - edited 02-23-2018 12:58 PM
Login to your acvount and delete the credit card. Then try reentering it from scratch. If it goes through make the necessary payment to reactivate your plan.
If not, click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).