Payment of add-on

[Teeter63]

I have made a top up payment for minutes. How long does it take until I can make outgoing c

[Teeter63]

I thank you so much for your help! I was able to successfully resolve my problem using the direct messaging to a CS agent. Your links were incredibly helpful! So grateful!

Teeter63

[hTideGnow · Accepted solution]

hi @Teeter63 

if possible, try your sim card on another phone

or ask PM to check the account for you.   submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[hairbag1]

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@Teeter63 wrote:

Yes I did, and I still can't make out-going calls. I am able to receive calls.

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So you're sure you bought the Canada wide Talk Booster for $5 ? Log in on the app to confirm you got the correct add-on, successfully. It should work if you did.

[Teeter63]

And yes I am on the 15$ plan.

[Teeter63]

Yes I did, and I still can't make out-going calls. I am able to receive calls.

[BKNS27]

@Teeter63 

Are you on the $15 plan? 
Did you purchase the $5 Canada-wide talk booster Add-on?

 

[hTideGnow]

HI @Teeter63 

make sure you reboot the phone as well

[Teeter63]

It must be a technical issue because I can receive incoming calls but I am unable to make outgoing calls. I always get the message I have run out of minutes.

[hairbag1]

@Teeter63 

should be as soon as you pay and make the selection. Immediately.