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I thank you so much for your help! I was able to successfully resolve my problem using the direct messaging to a CS agent. Your links were incredibly helpful! So grateful!Teeter63

And yes I am on the 15$ plan.

Yes I did, and I still can't make out-going calls. I am able to receive calls.

It must be a technical issue because I can receive incoming calls but I am unable to make outgoing calls. I always get the message I have run out of minutes.