[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Want to cancel public mobile account
Hi, I want to cancel my services because my device Lyf wind 2 is not compatible with Pm sim
Re: PUK code
How does someone contact them? Because my phone is also asking for a puk#
Can't receive calls
I just switched to public mobile, and now I'm unable to receive calls from others. I can still text and receive texts perfectly fine. I can also make calls perfectly fine. This might be because I might not have gotten my PIN from my previous service ...
Resolved! Suddenly cannot make or receive calls anymore
Hi,I'm in Montreal (QC). Right now, my cell phone can't receive incoming calls neither make outgoing calls (with message saying my plan cannot make long distance) when I was trying to make local calls. If I'm not alone experiencing that problem, so i...
Resolved! change email address
hey i am not able to change email address of my account. I changed the username but i am not being able to change the email. please message me if anyone can help me
Auto pay
How do i set up autopay? I was in walmart getting help with my account and my auto pay. We set it up on my credit card and for some reason it didn't go through, my acvount was deactivated. I know my card got accepted because i was able to top up m...
Public SIM card not working in unlocked US Tracfone
My phone died and I'm trying to replace it with an unlocked American phone, but when I put in the Public SIM card for some reason it says I have no service? Why? I thought I just had to stick in the card and turn it back on and would be good to go?
Resolved! US data roaming add on with a $15 plan
Hi, I’m travelling to the US next month so I won’t need to use my full Canadian plan (I’m currently on the $40 plan but I won’t use that much). Can I change to the lowest ($15) plan for next month and then still purchase the 1GB data add ons for US r...
Resolved! Won't transfer a Telus phone number
My husband ported my number to PM from Telus in error and then ported his correct number from Telus. Can you transfer my number? Can somene from PM private message me and I can give them the correct number to transfer. I called Telus and they said th...
public moble no service
Can someone please help me ,public moble was supposed to take the payment from my account today ;but there saying I have i need to load funds ,but the funds are there,they where taking it out automatically for a long time but today I have no serv...
Resolved! Re: APN setting with iphone 4 (ios 7)
Hey Guys; I have tried all the things you mentioned with APN, but i still canèt get my phone to send or recieve pictures on a MMS text message. It now works to access the internet on data, but still no pictures. Any ideas ? Thanks
Resolved! Add-ons only plan?
Can I get the US Calling add-on which is $8/10 days of calling (to Canada and US or just the US?) and then throw on the $10 500mb/data add on making my cost about $34 every 30 days or do I need a plan to add on "add-ons"? Also why did they take away ...
Resolved! Puk code
Puk code
Resolved! Self-Serve is disabled
Hello, I am trying to log into my account and it keeps saying it has been disabled and both mine and my husband's phone are not working. We renewed our plan last month and always do the 90 day plans and I haven't been able to get ahold of a moderat...
Resolved! Roaming call plan
I purchased a 250 MB roaming data plan for US. It did not work at the begining, so I purchased a US call 200 min US and Canada Long Distance add-on. By the end, I findnally got the roaming data to work, but the 200 min US and Canada Long Distance is ...
Resolved! International calling add-on :refund required
Hello I purchased the INTERNATIONAL add on, only to discover after pruchase that there are only a few countries that can be called using that add on. It is not spelled out clearly when purchasing, and of course one assumes that INTERNATIONAL means......
Resolved! Clicking link to reset password results in page showing expired
Hi all, So I just want to reset my password in order to access my online profile. Here's what's happening:- I click on Forgot Password- I enter my email address 2x- I enter my answer to the security question- I click submit- The system tells me that...
Resolved! Community Reward
How does the community reward work? Is there a certain number of questions or replies you need to have for it to work?
New plan for $60 for 10GB Data at 3G Speed
There is new plan under plans and add-ons for $60 but it is not advertise under plan section.Plan Details:$58/30 days with a $2 AutoPay reward activated (Reg Price $60)30-day plan10GB of data at 3G speed4Unlimited Canada-wide and U.S2 TalkUnlimited I...
Resolved! Puk code
How do i get my puk code on public mobile
Resolved! How do I get a new phone?
I am new to Public Mobile. I assumed like my old provider, Telus, that when the time came for me to get a new phone I could do it through this Public Mobile. So do I just buy my phones at full price now from Apple and set it up through here? For 15 y...
$60 Canada US plan
So it seems PM has removed the $60 Canada US plan. There was no mention of being for a limited time. I assumed it was a full time plan. Glad I got it. Sadly a family member who was going to join next week when her Rogers plan was done can't. Hopefull...
Device is blocked, enter master unlock code
Hello, I have recently ported my number over from Chatr to PM and bought a PM sim card.I noticed that the service was removed under Chatr, and upon putting in the PM sim card and restarting my phone, my device said that the device is blocked, please ...
No service on iPhone 7
Ever once and awhile my iPhone says no service, phones updated, tried restarting it. Taking the SIM card out for a minute and nothing helped. Put the sim in my android phone and works fine. Any ideas as what it could be?
Use Promo Code ****** on the 60$ 10 GB plan to get 2 GB extra every 30 days
Get 12GB of data for $60/mo. Plus 500MB bonus data and $2 monthly credit with Autopay. To redeem, log in to selfserve.publicmobile.ca and select Change Plan. Choose the $60 10GB plan and enter promo code "********". Follow steps to complete change.
That’s right: You can’t turn off Personal Hotspot in iOS 13 and iPadOS 13
If you’re a regular user of the Personal Hotspot feature for iPhones and cellular-equipped iPads, you might wondered where the off setting went in iOS 13.1 and iPadOS 13.1. It’s gone, but it’s not an error and you’re not just missing it.Apple in tha...
Resolved! forgot security question
Resolved! Pay more than my bill
Dear Sir/Mamwould you please clarify to me, why the bill come more than the pervious months
60$ 30 Day Plan - US Roaming?
Hi All,Can someone explain clearly what this plan mean?Is it a correct understanding that:* Talk and Text - if I'm in the US, I can make/receive calls and text messages?* 10GB data will both work in the US and Canada?Looking forward to getting this ...
