Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have $30.00 plan that included unlimited canada wide call, unlimited international text and 500 MB data.all good but can not connect to data plan (Internet). What am I missing? shoult it not be automatic?
I have a payment problem. I have autopay function and recently I have changed my plan. What happended was that I already had paid 135$ for 3 months on Dec1 2018 but it charged me 40$ more on Jan 4 2018 for a monthly plan. I do not know why I was cha...
I have ported my number from Telus, says on account Public Mobike status is "Active" and doesnt work. Still on emergency calls only. I have changed my sim, restarted phone mulitple times, phone is unlocked and Telus sim no longer working but Public s...
So on my account I have more than $50 credits and i've got the $10 plan with 2 referrers and autopay and i'm still being charged $10 from my account, is this right? I already payed my one time payment but still getting hit with $10 on my next month. ...
a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?
@AnonymousMy post keeps getting deleted for some reason. Maybe I am not supposed to copy the public mobile agreement here? Either way Public mobile promises the safety of your information, whether or not they keep that is another story, but at least ...
i did future dated plan change last month. i got enough balance in my account. but not renew successfully. it saying my account is suspended. kind of disapponinted.
When I put my public mobile SIM card into my unlocked iPhone i get a message saying to contact my carrier could you please help me set this up
Hi All, I just top up my account and change plan to 40$ 4.5g data immediately. But it looks like it doesn't take effective i.e. I can't access interenet. Could you please suggest how long it will take to get new plan work? Regards Felix
Hi everyone,I am a new user! I just activated my sim card in a store and they forgot to add the phone number of my friend who introduced me Public Mobile. When they realized that it was too late, the activation of my new account had already been proc...
Hi anyone can tell me why my accounts shows red color plan expired?
I'm unable to register my credit card. It was previously registered before with autopay but then today, my account was suspended because Public Mobile couldn't withdraw from my credit card. I ended paying using recharge.com. I made sure to make sure ...
I find it incredibly frustrating being a user of Public Mobile. I have a lot of things I like on my account, but when things go wrong and help is needed, it is like hanging out in a lifesaver ring in the middle of the Pacific ocean. There is no help,...
Hello, My son did not autorenew his public mobile account back in September when he moved away for a semester to Europe. Now he has returned and cannot sign in to restart a plan for service. When he tries to sign in with his email, it says his login ...
Hi there, first post here. Back in late November 2018 there was the "Get a $25 Credit for You and Your Friend by Referring them to Public Mobile". My dad signed up using my mom's public mobile number as a referral but neither of them got the $25 cred...
I switced my plan to the 5.5 gb 3g network and now my call waiting is not working. I was told I would have that service with ghia plan how can I get this back?
Not sure if anyone else does this but worth a shot. I switched my SIM semi-regularly between my iPhone and my Android when I was on Chatr and Telus. Is this something I can do pretty painlessly with PM or is it a headache?
Anyone else experiencing PM's website break when they try and access the Community? Every so often, for me, it won't load or it will only partially load, sometimes the links are broken or incorrect (I tried clicking on My Account and it took me to PM...
First off, if I'm posting this in the wrong place I apologize. I signed up for PM December 16th at Walmart, during which time there was a promotion where you got your next month free. It's about that time to pay my bill and I got a text reminding me ...
New to PM, looking forward to the past weekend instore activation credit of $30, basiclly covers a free month!!! hoping to see it credited to my account the first of next month. Ill keep you up to date when and if it comes through!
I purchase a long distantance plan 400 international mins. i have a $50. 00 plan unlimited talk and text. when i try to make a long distantance call it tell me i don't have talk in my plan. This plan includes: -- 8.5GB at 3G Speed- Unlimited Interna...
Had no problem buying sim and setting up an old iphone 4 instore Walmart, Dartmouth Crossing NS.Everything seems to work ok.
I will am EXTREMELY DISAPPOINTED. I followed all the directions regarding signing on to Public Mobile. I checked phone compatable, I bought a SIM card, I picked a plan, I activated SIM card, I set up a self service account which says is Active. To...
Hi there, I switched my service provider from Koodo to public mobile, my call and text is working but not my data. I am using iPhone X. Please help
Hello. Porting from Telus landline and received the following message:"We're experiencing difficulties processing your request to move to Public Mobile. Please got to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Th...
Site seems to be faulty today, have never had issues before other than it’s extermey slow to load pages, like it’s on dial up internet or something!! Problem is:i can’t change my plan as the page won’t load correctly and I can’t see the plan offer!!...
Hi! I have a problem: when someone tries to call me, he has to call twice, because the first time the answering machine turns on right away, and the second time the call goes through. It is very uncomfortable.How to make it correct this so that the a...
Hello!I have temp PM number now. Want to transfer my current Koodo prepaid number to overide the temp PM number.Already send private message to Moderator team last night. But still no reply. @Mary_M @Shazia_K @Saray_O anyone there please help me. Nee...
Hi All,I plan to switch my existing number from freedom mobile prepaid to PM and get a new second number for my daughter.The plan I want to get for both of us is the 30 CAD plan to start with.Question: What are the steps to make this as cost efficien...
