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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Two phone numbers?

Hello, I recently signed up for monthly prepay with Public Mobile and was given a new phone number and SIM card (825 area code) and was told I could sign in and change it to another number. I did this the same day. It has now been almost two weeks s...

I have paid $15, it can't call out and also can't receive phone call, m

I have paid $15, it can't call out and also can't receive phone call, when my phone will work?

60$ Plan? / traveling to the us for 2 months.

Hi there! I recently purchased the sim card to start the plan process for a 60$ plan that I noticed had data for 2G's in the states. It's not there anymore now that I have the card, but I'm curious that if I get any of these plans. I'm looking at hte...

Resolved! Changing plans charged twice

I changed my boyfriend and my plans to the 50$ plan. the payments came out on October 9th and was supposed to be renewed to the 50$ plan. Now we just get a text saying our 45$ plan has been paid. now 112$ went missing and we are stuck with the 45$ pl...

how can i get an unlock PIN to move my Public Sim card to another phone

Add on activation time

If I add data add in the middle of my 30 day cycle how long does it take for data to activate on my phone

Resolved! 400 International Long Distance minutes add-on does not show up on my account

I currently have a plan that includes an unlimited provincial talk and would like to add 400 International Long Distance minute add-on. However, it's not showing up in the add-on section of my account:my available add-on optionsWhere can I find the I...

US roaming

I am in the US and want to call US and Canadian numbers What plan do I need

My service isn’t working

Changed plans today. Went from $45 to $40. Added new voucher and now I can’t make any calls. I would like info how to fix. Tried the hard reset of the phone already so someone in the customer support is going to have to look into it and fix.

Successful Porting from a VoIP Carrier

I'm about to complete a porting-in from a VoIP carrier to PM — a very satisfying experience completed in a record time of 48 hours — which usually takes a week or even longer at times. This happened due to high professional standards and competency o...

1 GB data promo add-on ??

My 4GB is about to expire, but I notice I have a 1 GB promo attached to my account. Will I when my 4GB is all used up, will it automatically begin pulling from the 1GB promo? Thanks,Jordan

Data not activated

Good day I normally have right to 200 mb in my package whcich is most of the time not activated . What should i do ? Regards,

Cannot make phone calls..but text messages and mobile data working good..

HI kindly help,i cannot make phone calls ether no one can call me and all the calls forwarding to voice mail box .1. i had fido post paid account and everything work good2. moved to fido pre paid account and calls received for sometime3. move to Publ...

Can I still get the $10 basic plan? With 50 minutes of calls and 50 texts.

Promo ended last October 6. Any way I can get this plan? Is it forever gone? Please advise. Thank you.

Resolved! incoming text service stopped working

I have been with public mobile more than 3 years. all of sudden, incoming text stopped working around 6 hours ago, and my customers made tons of complaints

can't login

1. I can't login even after resetting password. Have tried many time. No success. Help please. 2. How can I send a message to a moderator when I can't login to my account?

I am having trouble getting service for a phone, I have a sim and the phone was working.

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

Xiaomi Mi 9T

I am considering purchasing the mi 9t. It supports all of public mobiles 2G and 3G bands. For 4G it supports Band B4, but not B12 and B13. Does anyone have a Xiaomi mi 9t? Alternatively does anyone have a phone that uses the same bands? I want to...

Accounts

Can you have two numbers on the same account ?

Mms messaging

Just wondering if anyone using an iPhone is having trouble sending picture texts to android phones, I can't seem to send mms messages to android phones.

Resolved! acer T06 android phone

Every thing works fine except I can't send or receive pictures. Can anyone help, please.

lost phone need to switch sim for new phone and keep my plan active

Resolved! Phone codes?

Most phone services support various codes (USSD, MMI, etc.) to access special features. For example PM supports these prefixes to set up Call Forwarding:https://www.publicmobile.ca/en/bc/get-help/articles/call-forwardingand these for Caller ID Blocki...

Resolved! Set outgoing caller ID?

Hi,Seeing the Caller ID of incoming calls is great, but how can I set what my outgoing Caller ID is that other people will see when I call them? My number appears, but nothing else. With other phone service providers, my outgoing Caller ID showed my ...

Calling

My Canada wide calling is not working. I tried everything suggested. turning off phone, taking out the sim card for a couple of minutes. nada.

ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my Data away?

So I got a text about this free GB of data. I have used all that data but I did not get my regular data for the cycle. There is no way I've used 2.5 GB of Data. But there is no Data listed on my Add ons any more. I did recieve Texts about using 95...

Resolved! Roaming data not working

I purchased the roaming bundle for 10 days in the US this morning and I have been able to text and call but the data doesn't work. I chose the $20 one with 250 MB data (when I go on my account this is listed as my add-on), and I have turned my data o...

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