Double billed

[Paysda]

Hi, I closed my account but have just had a charge from Public on my credit card

[Anonymous]

@Paysda, as mentioned by @mimmo, you need to contact the moderators.  Those of us here, who have answered your post are not employees of Public Mobile.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

[Paysda]

I have used option a) and you still auto billed me. I now longer have access as my account is closed. Please reverse charge on credit card 

@Paysda How did you close your account? There are only two known methods:

a) port out your PM number and your account is closed immediately, or

b) turn off autopay and you account is closed 90 days after your current plan expires.

[Luddite]

@Paysda How did you close your account? There are only two known methods:

a) port out your PM number and your account is closed immediately, or

b) turn off autopay and you account is closed 90 days after your current plan expires.

[mimmo]

You will need to get help from mods

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile