I am having the same issues too, I can not get the auto renewal to work for me. Tried calling 611 and the PIN number I was suplied with won’t work either.
Yes, I activated my SIM card and I was charged for it. So I go home tonight and inserted it into my iPhone 6 but it indicated 'no network'. I had my phone was unlocked months ago when I was in Britain. I was with Telus.