Not able to make calls
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03-03-2018 04:32 PM - edited 01-04-2022 03:39 PM
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03-03-2018 04:35 PM
@tattoochin, Did you renew yesterday, or just sign up/activate yesterday. If you renewed, and your self serve portal shows that you have an active talk plan, then something went wrong with the renewal. If that's the case, then you need to contact the moderators team via private message. Include your account number/phone number and 4 digit PIN in order to speed up the process.
Click here to send them a private message.
You can find information regarding the moderators team by following this link.
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03-03-2018 04:35 PM
You could have run I to a renewal issue. Try contacting mods.
I know if I dial a inprooer number I will get that message. Does it happen for all numbers?
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get gelp with you account.
- They are Public Mobile support employees who can help with your issue (More details).
- Click here to send them a private message.
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
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