[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Plan Expired
I have enough founds but i can't renew the plan
Resolved! i just check my Notification feed - i see there a mistake
https://productioncommunity.publicmobile.ca/t5/notificationfeed/page NDesai posted a new topic in Getting Started New sim card activation failed but yet charged to ...i click the link & i not see any posed from @NDesai
New sim card activation failed but yet charged to my visa account
Hi,I am annoyed because when I tried to activate my sim card, I was told that it could not process my visa card and when I try to access my account it is said "accound desactivated".But the amount was charged on my card. What could I do? The phone nu...
Says payment declined but was billed TWICE on my credit card...
After going through the setup process it says my card was declined, but when I checked my statement I was billed TWICE by Public Mobile. Now I can't log in (won't recognise any of my info even for lost password recovery) and can't use my phone since ...
Phone data
I have a LG G5 phone. I signed up for 2GB 4G LTE speed but until now i am not getting a data on my phone. My phone number is 416*******. Can somebody pleasw help me with this. I already paid for the data but i am not able to use it as it dont show ...
Community rewards added
Community rewards added to self serve already. Awesome work every one.
payment went to old account that is not active
So i made a payment and on my old account because i needed to buy a new sim card last month and did not know how to just keep the same account and add new sim so i created a new account. Now there is 37 dollars in my unactive account and i needed tha...
Have an unlimited international texting plan - texts are not sending or receiving
Hi, I have a Public Mobile SIM I use on my OnePlus 3 which I recently switched over to an unlimited international texting plan. I am trying to send and receive texts - but nothing is working. 1) My plan is topped up.2) I do not see any warnings/issue...
Resolved! New Activation stuck in the upside down. :)
Hi Admins I have an activation for a new SIM that seems to be stuck. The web interface said my card issuer declined the activiation, but when i checked with the card issuer, they confirmed that the charge was approved. The activation does not appear ...
Resolved! Missed autopay affects rewards?
Hi, I'm strapped for cash this month and am probably going to be late on my auto payment. I understand that I'll be able to keep my current plan when I do pay, but I just got the 1 year loyalty reward and I was wondering if a missed payment will aff...
can't make phone calls.
I have a provincial plan and I can' make phone calls in thr province.
Porting my number FROM Public Mobile to Fongo
Good morning! I have been a Public Mobile user for a while now, I dont use my phone much and I want to port my Public Mobile phone number (that was from another carrier before) to Fongo. I gave them all the details, but apparently porting was rejecte...
Unlocking and networks... Wind vs Public Mobile
So currently Im using a samsun S3 that is on telus/koodo and locked. Fortunately I seem to have been able to use it the last year and Im loving PM. Now, I have a chance at a moto g phone, I would just need to repair it HOWEVER its on wind, and is lo...
Resolved! Lost Account
Hello, I set up a second SIM card/number not knowing that we can't link more than one number to an email at a time. I now don't have access to my original account. Any suggestions? Thanks in advance, Terrance
no service and my account disable
Hello, my phone has been showing no service since this morning and my account has been disabled. Can I please get some help on how to fix these issues.
One weird spam ?
Everyone please be careful and do not click on any links. Just received this weird text , not sure what is the spammer trying to pull, even the link appears to be the original one.
Resolved! Going to Italy and France for a trip, is there any good add-on option?
I am planning to go on a trip to France and Italy. I would like to know if there are any add-on options available so I can still talk, text, and do simple web search on my phone while I am there. Thanks!
Resolved! Username is too long
Hey So I activated a SIM card and started up an account and I am currently having problems so I want to contact a moderator, the problem is that everytime I try to sign into that account it says my username is too long and I never did get an email to...
Resolved! the row of support level rank
i have got all this you have rank up toGreat Neighbour / Super VoisinNew in Town / Nouveau en VilleGood Citizen / Bon CitoyenGreat Neighbour / Super VoisinGreat Citizen / Super CitoyenGood Citizen / Bon Citoyendo anyone know the row of all this also ...
Locked out of my account
Can somone help me get back into my account
Porting from Videotron business line not working
Hello, Trying to port from Videotron and activate a new sim. I receive the following error message:"We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a ...
Log in and payment issues
Hi Public Mobile moderators,I need help ASAP. I've been without cell service since yesterday morning because the credit card linked to auto-pay is not working. I forgot my account password so tried to reset the password but have not received any rese...
Resolved! Data not working, data usage does not show up on self serve
This is my first time seeking help on this community. How should I go about fixing this issue?
US Roaming Not Working as Purchased Add-On
I purchased an US Talk and Data add-on prior to leaving Canada but my phone/public mobile automated services says I do hot have roaming services. Please help as I'm driving across the US and if my car breaks down I have no way to communicate in case ...
Glad I have 12 GB on 90 days
Hey everyone.. just a post to say I'm very happy with my Fall Promo 2016 deal... it was great yesterday for me, as I was not at home, but I wanted to watch the mixed doubles curling event where the WiFi wasn't good. I used 2GB to stream the CBC feed...
Not receiving texts and incoming calls
I ported my phone last night from speak out.My outgoing text works and I can recieve texts from other Public mobile users, but I can't receive texts or phone calls from anyone else.When I receive phone calls, it goes straight to my OLD answering serv...
Resolved! Not getting any data on my phone.
I have a Asus zenfone 3 zoom phone. I'm only getting talk & text, but absolutely NO data.I have checked all my settings including preferred network settings several times. Phone has been re-booted many times and still NO data reception. Any sugges...
Can’t receive incoming calls and texts
I ported a number from PC Mobile ( pay as you go account)to public mobile .....i can call out , but can’t receive incoming calls , they just go to voicemail.....I rebooted cell phone, pulled out the SIM card and reinstalled, but no go...please let me...
