Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have a Public Mobile SIM I use on my OnePlus 3 which I recently switched over to an unlimited international texting plan. I am trying to send and receive texts - but nothing is working. 1) My plan is topped up.2) I do not see any warnings/issue...
Hi Admins I have an activation for a new SIM that seems to be stuck. The web interface said my card issuer declined the activiation, but when i checked with the card issuer, they confirmed that the charge was approved. The activation does not appear ...
Hi, I'm strapped for cash this month and am probably going to be late on my auto payment. I understand that I'll be able to keep my current plan when I do pay, but I just got the 1 year loyalty reward and I was wondering if a missed payment will aff...
I have a provincial plan and I can' make phone calls in thr province.
Good morning! I have been a Public Mobile user for a while now, I dont use my phone much and I want to port my Public Mobile phone number (that was from another carrier before) to Fongo. I gave them all the details, but apparently porting was rejecte...
So currently Im using a samsun S3 that is on telus/koodo and locked. Fortunately I seem to have been able to use it the last year and Im loving PM. Now, I have a chance at a moto g phone, I would just need to repair it HOWEVER its on wind, and is lo...
Hello, I set up a second SIM card/number not knowing that we can't link more than one number to an email at a time. I now don't have access to my original account. Any suggestions? Thanks in advance, Terrance
Hello, my phone has been showing no service since this morning and my account has been disabled. Can I please get some help on how to fix these issues.
Everyone please be careful and do not click on any links. Just received this weird text , not sure what is the spammer trying to pull, even the link appears to be the original one.
I am planning to go on a trip to France and Italy. I would like to know if there are any add-on options available so I can still talk, text, and do simple web search on my phone while I am there. Thanks!
Hey So I activated a SIM card and started up an account and I am currently having problems so I want to contact a moderator, the problem is that everytime I try to sign into that account it says my username is too long and I never did get an email to...
i have got all this you have rank up toGreat Neighbour / Super VoisinNew in Town / Nouveau en VilleGood Citizen / Bon CitoyenGreat Neighbour / Super VoisinGreat Citizen / Super CitoyenGood Citizen / Bon Citoyendo anyone know the row of all this also ...
Can somone help me get back into my account
Hello, Trying to port from Videotron and activate a new sim. I receive the following error message:"We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a ...
Hi Public Mobile moderators,I need help ASAP. I've been without cell service since yesterday morning because the credit card linked to auto-pay is not working. I forgot my account password so tried to reset the password but have not received any rese...
This is my first time seeking help on this community. How should I go about fixing this issue?
I purchased an US Talk and Data add-on prior to leaving Canada but my phone/public mobile automated services says I do hot have roaming services. Please help as I'm driving across the US and if my car breaks down I have no way to communicate in case ...
Hey everyone.. just a post to say I'm very happy with my Fall Promo 2016 deal... it was great yesterday for me, as I was not at home, but I wanted to watch the mixed doubles curling event where the WiFi wasn't good. I used 2GB to stream the CBC feed...
I ported my phone last night from speak out.My outgoing text works and I can recieve texts from other Public mobile users, but I can't receive texts or phone calls from anyone else.When I receive phone calls, it goes straight to my OLD answering serv...
I have a Asus zenfone 3 zoom phone. I'm only getting talk & text, but absolutely NO data.I have checked all my settings including preferred network settings several times. Phone has been re-booted many times and still NO data reception. Any sugges...
I ported a number from PC Mobile ( pay as you go account)to public mobile .....i can call out , but can’t receive incoming calls , they just go to voicemail.....I rebooted cell phone, pulled out the SIM card and reinstalled, but no go...please let me...
Hi, Would like to add CanadaWide without changing current plan. What is the cost and procedure? Thanks
My credit card expired and I had trouble registering the new credit card (an ongoing separate problem). So the account has expired. It's only been a few days so the phone number hasn't been deactivated yet as noted on the message on my account.Until...
Hello,I recently upgraded my phone to a uhans i8. Since then the data has not worked. I am using an old SIM card. Do you think this is a hardware issue or a sim issue? Or is it something else all together?I would love some help,ED
HiI used chatr before and switch to pm several days ago. I can use my data, but I am not able to receive any phone call and messages( except imessages), and i can't sent any messages either. My plan is: Pick & PayThis plan includes: -- 3 Choices wit...
Hi!I had the 3 month 12 Gb plan with public Mobile for $120. I used this plan for almost a year, but now I want a different plan. My bill date was December 22nd, and obviously since I wanted to change my plan, I didn't top up my account and pay for a...
So I Purchased a sim card online and when it arrived it came with nothing inside. The card that holds the sim card is there but no sim card. Has anyone else expierenced this before and what did you do? I've msg PM but no response yet. this is how it ...
After setting up my account and subsequently activating my public mobile SIM I had incorrect information entered as part of porting my existing number to PM. I've received the correct information from my provider, but when I select "Change Phone Numb...
ok - so it seems after a little more poking around what I had to do was this: make sure to hit "disconnect" on the home screen.then change the APN / set default / etc.then go back and "connect"voila!hope this helps others.ZTE MF275R
