Password reset link

[Besawstephen]

Hi there, I forgot My account password, and the reset password link will not send me link,I checked in spam folders as well.

Thanks

Stephen

[Mary_M]

you're very welcome !! @SD08

[SD08]

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wrote:

No, it doesn't expire and there is no time limit 🙂 @SD08

Mary

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@Mary_M

Okay, thanks for that clarification. 

[Mary_M]

No, it doesn't expire and there is no time limit 🙂 @SD08

Mary

[SD08]

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wrote:

Exactly, we need the standard validation - phone number, pin number or 3 verification items. We then set up a temporary self-serve password and advise our customers to change it once they access their account 🙂 @mimmo

Mary

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@Mary_M

Just to clarify, does this temporary password that the moderators set up have a specific expiration time, or does it simply last until the first login with no time limit?

[Mary_M]

Exactly, we need the standard validation - phone number, pin number or 3 verification items. We then set up a temporary self-serve password and advise our customers to change it once they access their account 🙂 @mimmo

Mary

[mimmo]

Hey @Mary_M what detail do you need for resetting password? Just the standard email account and pin or  3 verification items?

Or do you need more info or desired password etc?

[Mary_M]

Good morning @Besawstephen,

thank you for reaching out to us !

I can see that my colleague has already answered your private message and has asked for additional details. Please view your inbox 🙂

Cheers,

Mary

[Luddite]

@Besawstephen Moderator coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 7:30pm(EST).

[NDesai]

Password reset is broken. So you will need to send a private message to the Moderator_Team with your account info. They will get back to shortly.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number