[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cant Use my Data Plz Helpppppppp
i view my account and it says "Account Status: Active" but I CANT USE MY DATA. can anyone help me with this problem...plz
Resolved! Trying to switch SIM / look at plan, Generic Error
I'm trying to switch my SIM. When I went on Self Serve and tried to select the plans tab, it threw up Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. ...
Disappointed by PM Service for 1st time No Coverage in Thomson MB
I was travelling from Saskatoon To Thompson MB Throughout my trip, I see my work Phone which is Telus was working. I didn't have coverage even in Saskatewan Border Creighton - Flin Flon or in Thompson. My total trip is 5 days. Felt bad why I switche...
Forwarding while phone number suspended?
Hi community, I have a question. I'm plannign to be out of country for a few months and will not be using my PM number/plan. If I let my plan go to the "suspended" state for 90 days due to non-payment(as explained in numerous topics here),will ...
I receive no service/reception in my condominium building
I receive no service in my condominium building (50+ floors, Toronto), what else can I do to be able to take calls as a work around to this?
Resolved! US Packages
I have signed up for the following package: -6GB DATA-Unlimited Canada and US Talk-Unlimited International Text I will be traveling to the Houston in USA in 2 days from now and will need some data and some talk time as well as texting. I have an Iph...
Second time in a row that I pay and my phone doesn't work
Come on guys this is ridiculous.There's money in my account and its not renewing. Last time I had no service for 3 days and it took forever to get anybody to respond to fix [email protected] number 1000xxxxxxxxxxxxx7Phone number 7xxxxxxxx0
Payment issues with self serve
Hey There, Having issues doing a payment/setting up autopay with a different credit card.It says "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit ca...
Resolved! Plans for long term international (non-US) Roaming
Hi all the wisdoms here. I am travelling to China later this year and I wonder what is the option for international roaming / text (for both sending and receiving ). I do not need any talk minutes. Please kindly advise Best Lewis
Re: How do I check if my account is active and paid?
my account is diabled cannot login online or make calls
Resolved! Top up
Hello,I just changed my credit card on file and resigned up for auto pay.My question is, can i make a one time payment (say $50) just to check if everything is in order?Will I get taxed on the $50 that I put in? Thanks,Wendy
Referral leakage
I experience what I would call referral leakage today. I got a SMS saying I lost a referral. I keep track of all my referrals. Cross checking with my records, I located the missing number. I sent a message to my buddy asking whether he had left t...
Resolved! Email to MMS service
I know we can send text messagesl to [email protected] for email to SMS service. Is there a similar service for email to mms so that it is good for longer text messages or messages with pictures?
Resolved! When do I have to pay?
Please pardon me if it is an absurd question or has been answered before. Do I have to make the payment by 11:59pm on May 11th or 11:59pm on May 12th? My last payment decducted was on February 12th, 2017. So, including today is 89th day.
Resolved! purchased US Roaming plan.
Hi all, I just purchased a $20 add-on US Roaming plan and I'm wondering on certain things (10 day plan) - I'm presuming that the plan is effective immediately once purchased online, correct?- Considering that this is a transaction, should I not be ex...
Thank you! For freeing me from telus
I was paying literally double what I pay now when I was on pay as you go with Telus.Telus also had all these shady policies, when my data cycle ran out, they rarely notified me, and started charging me $2/mb !!!!! Madness!!! You open Facebook, then a...
Fix the website
Cannot pay. Continually get the don't panic message. Have to wait for moderator to answer. They don't. So frustrating. This will be the reason I move from PM
Resolved! When does the data usage get reset?
I am not sure if this question belongs to this section. It's kind of related to payment. Anyway, I have auto pay set up and my next payment date is May 14. I like to keep track of my data usage and I reset my counter once every 90 days. So given ...
Rewards not applied?
Hi there, I signed up for Public mobiel during the 12g/90 days $120 promo back in the fall. I had $6 in auto pay and $6 in refer a friend rewards. However, I was charged $117 for my next pay period. How can I get this corrected? thanks,Maninder
Public mobile self serve is down for maintenance
Site temporarily unavailable for maintenance. Please try again later.Le site web est temporairement indisponible. Veuillez réessayez plus tard.Just a heads up
Resolved! Why my Account Overview said Account Status: Plan Expired?
Hi,I had set up auto payment with my credit card already since 2016. My plan was successfully renewed every 90 days. Today is the payment due day of another 90days cycle, but when I login and check my account, I found my account status has been marke...
Resolved! porting telus prepaid and chatr to PM
Hey all, thanks for all the help and suggestions recently. I have two more friends wanting to port over to PM soon. the first is porting from Chatr I think this should be pretty straight forward (account name and number) I am however curious abou...
Where can I buy a voucher in person in Montreal? Left in lurch....
Hi All, I am quite angry, so I apologize if my first post might come across as snippy, but I feel PM really messed up here. All I want is my service back. I've already lost a day's worth of calls for work through no fault of my own, and have had no w...
Survey or Scam?
I just received this email and it looks like a scam. Can one of the mods confirm if this is a real survey? If it is a scam, perhaps there needs to be an announcement. Public Mobile Survey <[email protected]>Today at 5:56 PMToMessage body...
Moved to Alberta, changed my address under the profile, but still have been charged 15%HST
I changed my address for two weeks under my profile, but keep the same number.....but I still have been charged 15% HST from the original province where I from, so when will I start to be charged 5% HST since I will long term stay in Alberta???
Resolved! Getting 30 day plans for visiting relatives / Friends
Hi Public Mobile. I've been on PM since November last year and I am very happen with your serivce and now I have some questions towards purchasing 30 days plans as I have family members / friends come to visit on iregular basis. I understand...
Resolved! No Data on iPhone 6 iOS 10
I am a new public mobile customer (signed up on monday) and am unable to get mobile data working on my unlocked (through telus) iPhone 6. The problem is that there are no APN settings, besides the one for "Personal Hotspot" that I can change/edit. I'...
New Knowledge Base Article - Managing your Data
Hi folks, Just a quick note that @Jeremy_M has posted a new Knowlege Base article on Managing your data: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/ta-p/152760 You may have already discovered it in the KB ar...
Account Locked out
I have been locked out of my PM account, and need to get in to make a payment. Please help! WK
data Sony Xperia 3 Phone
Hi I have a data plan with lots of room, My phone is a Sony Xperia 3.My data has stopped working- I can not access the internet via my phoneI can make calls. when I try to go on lineit says I am off line and tryturning off Aeroplane mode- i have do...
