Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, This is the third message I am writting and I have emailed you as well.(since yesterday morning)I top up my account but service has not been activate. Can someone please help
Hi @Mary_M @Brooke_C @Shazia_K @Jeremy_M @Cat_L, I know you are likely inundated with porting requests, but i've been without phone service for over 10 days now. Liek so many of us, I can make outgoing calls, but cannot receiving incoming calls. Tex...
Same request again - Can any Mod help and resolve the issue? I am tired of typing the same message again...Just coping and pasting here... Ported from Speakout pre-paid Nov 18. Can make phone calls or send texts...but unable to receive calls/texts....
Hi Just reporting a broken port from Koodo Post paid @Mary_M@Jeremy_M@Shazia_K I have sent details to Mary via PMBut if it helps, I did get confirmation of success from PM and good-bye email from Koodo. Currently my ported number say 'not in service...
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Hello, I just activated the Public Mobile sim I got during the promotion. According to [this], it was best to port your number after activation. However, during activation, one of the required fields is "Alternate Phone" and "Authorization Name". I d...
I think PM should report its backlog status at a daily basis. People are waiting weeks without services. they deserve a status report. Even you don't have an ETA, at least we know you are working hard and making progresses.It's been a week after the ...
Hi @Mary_M I think my problem is partial completed porting. I can make calls but unable to receive calls. I've already leaving all the details using Contact Us on 11/23/16. But as at today still no response. I'm so desperated and can't go to slee...
Hi there, Just activated my sim card and although it seemed to take payment, a message stating "Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmo...
I need help and no one has replied to my emails since Nov18. Activated 2 sims cuz didn't know how to port - currently double paying for service with existing provider and PM. Existing provider next top up due in a few days. Do not want to triple pay!
I just noticed recently that I only receive text messages and calls from people who also use the Telus network. For people using other providers, I was actually receiving them on my old SIM card.Went to check and I was actually charged for this month...
Hi @Mary_M @Shazia_K @Saray_O, I tried activating my sim, but my phone is not working. I've had no no service at all (no calls, no texts, no data) for a wee! Can you please resolve this issue? It has been a week since I sent a message about my activa...
Hello I registered the public mobile account with a wrong email address. I cannot log into my account because it has locked itself out. Is there any way to reach out for help?I cannot email the public mobile customer service center because they requi...
Just by the look of the post's on the board, things seem to be coming back to normal, so I think we all owe a big Congrats to all the Mods, and senior people on here for there help the last 3 weeks.....
I am a new PM customer. I tried to login to pay my account balance but the system did not accepted my email/password.I then tried to reset the password but the system failed to recognize the answer I provided for the secret question and ultimately lo...
Hello, I recently convinced a family member to switch to PM but something had gone wrong with the port and I am now really worried that we lost their existing Wind telephone number. When they ported their number from Wind on the PM website, they got ...
I'm in a bit of a snag financially. My next payment date is on the 16th and will be about $200. Unless I can find a job or sell off a couple things I own, it's likely that I won't have the money to pay the bill until January 1st, when I get another s...
My phone has no been able to receive calls or receive texts from any number since I switched over to Public Mobile from Freedom Mobile, I have waited 2 weeks I am still paying for my old carrier along with the Public Mobile $120.I have tried emailing...
I am unable to make and receive calls and text messages, my plan is paid and I have unlimited talk/text province wide with 2GB data... can someone please help me resolve this issue!?
Here is a summary of what i have sent mods over a week ago. "I tried opening a new account with sim for the $40 plan and am planning to port over later from koodo. On the last page, i got this error: Sorry, your account activation request has failed...
PM didn't reply yet from my email two months ago when service was disconnected, as well as a private message quite a few weeks ago as well as posting here online on the community weeks ago. My phone is almost brand new and worked great with FIDO but ...
I have service but I am unable to make or receive calls and text messages, also I am unable to check my voicemail... Any time I try to make a call it says "calling is not included in your plan"! Can someone please help me with this?
I have moved over 6 people during the recent promotion. All from Koodo, 4 on Koodo Prepaid, 2 on Koodo Postpaid. None of the prepaid accounts would port. Both of the postpaid accounts port without issue immediately So I involved the MODs to help wit...
Hi there, I registered 2 phones a week ago (sunday) and their ports weren't successful. I've sent an email and pm'd the mods here with the message still saying "not read". Not sure how long we're supposed to wait for a reply, but i'd say a week is pl...
Hello, I ordered my sim card before November 20th and activated my sin and pm before the end of the promotionb but it seems pm signed me on for only 2gb. I read that they were honoring the promo for those who ordered a sim before the 20th. I PM a mod...
Your support request (#0748-3533)Can someone respond please. My account was deactivated and I couldn't change to the 38 4gb plan. Been waiting for a response far to long. Good thing I didn't port my number as I would have been without service for a w...
Edit: This is a post of mine from 3 years ago and I have another issue porting in. I should have created a new post, SORRY! I am copying the reply I made further down below into the original post so it's not ridiculously confusing. Mods, please feel ...
My number hasn't been ported through and I still haven't heard back anything from PM. It's been over a week. I'd appreciate it very much if a MOD can help me to resolve the issue.
I got my sim in the mail on the 17th, have been trying to port my old number from wind. Posted on forums, sent them a ticket and even messaged a mod. I'm paying for 2 phone lines right now and have had to go back to my old sim because of this issue...
My kids mistakenly changed my public mobile phone number today and can you please help me to change it back? Many Thanks
