@PRECOUOSNE In future begin a new topic for your problem rather than posting to an old thread.
A PUK is only needed if you have accidently locked your SIM. If that is indeed your situation, you will need moderator assistance. Send any one of them a private message (if not familiar with that click here for info) with your phone number and an explanation.
Let us know if it is some other situation.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
