Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voicemail without a talk plan (data only)

Hi, I've received a voicemail which I need to gain access to. My voicemail has not yet been initiated but when I try to:via another phone, I'm advised I need to initiate using my cell phone,via the cell phone, I'm advised I don't have a talk planIs ...

Considering the switch but a few question

hi there I am considering the switch as I like the looks of your $40 per month plan. I have a few questions though 1). Do you guarantee coverage? I rely on my phone for work as I am on a casual call in basis. Therefore it is of extreme importance I ...

Resolved! Port from Rogers homephone

I've ported my Rogers homephone to my new Public Mobile line. It's been ~2days and I am unable to receive incoming calls. As they are still going to my homephone rather than my Public Mobile line. Data, outgoing calls/text work just fine. It's stric...

CANT SEND TEXT MESSAGES

Hello. I am 1 very p'd off individual atm. Am about ready to get rid of public mobile altogether.I have a blackberry Q5. I can make calls I can receive calls. I have data. I can receive text messages but CANNOT send them. Downright fed up now and yo...

Resolved! where is the "SIM & Activation online form"

I got a message from public mobile about porting my number, the message is like: Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM...

Name

When I make a call people see wrong name (not my name)how do I correct this

Auto pay

I see that i am on auto pay but every month i have to pay manualy

Porting from PC Mobile

Wondering about porting from PC mobile, in the meantime I've paid for public mobile service but can't use it cause I need my number. How long does porting take? I don't want to be on the hook for another billing cycle with the other provider!

Resolved! Voice mail not working, texts and phone calls not coming in from other providers either

I ported over my phone # yesterday from Bell, got the 3 mos plan with Canada wide talk, international text and some data. I changed out the SIM card and was able to get my texts from telus users but not from Rogers users. When people phone me, it w...

Can not log in My Account anymore after Porting in a number

After successfully porting in another number to PM, I notice I can not log in my account from PM website anymore. It shows the following error when I try to log in: Oh no!It looks like something went wrong, but don’t panic. Log out and then log back ...

Two days after port and still can't receive calls

I signed up with PM on Tuesday, but I still can't receive incoming calls. It goes straight to my voicemail. I can make outgoing calls and data works. I ported my cell number from Cityfone. Is it supposed to take this long when porting a cell number...

Resolved! PM & Iphone

Hello People, Already ordered the PM Sim card and now waiting for it to arrive so that I can become a member of PM I just wanted to check if anyone else on an Iphone (Iphone 6) can confirm if the PM works flawlessly on an Iphone. I extensively use I...

Resolved! Payment vs Plan Change

I tried to change my plan and it asked me to top up to 111.00 for three months. I did this and it automatically renewed my old plan and took it out of the 111.00.It doesn't let you change it to the new plan now without adding more money when I alread...

Is FIDO account automatically cancelled after porting to PM?

I just activated my PM SIM and ported my number from FIDO. Is the FIDO account automatically cancelled or do I need to call FIDO? Thanks for your help.

Re: Do you need to pay for entire new plan to change...?

I just signed up the new plan with international texting...i tried to text my friend in HongKong and so far she said she havent receives any text message...please advises!

Telus to Public Mobile questions (porting)

I switched to PM easily the other day with no difficulties what so ever. I used an unlocked phone. My coworker is now considering it herself for her and her husbands smartphone service. She asked me a couple of questions and I am turning to the PM Co...

Autopay reward?

Hi I just signed up with Public mobile and I understand that autopay automatically gives a customer $2/month to be used in the next renewal period. When does that reward amount show up in the self serve my account? I thought it would show up right a...

Resolved! Out of province add on

Hi, If I have province wide plan and I travel out of province. I understand I can buy an addon. - What is the cost of this addon ?- any link where I can see the cost of all addons ?- if i buy this addon i can receive calls and make calls to other pro...

everything works but texting

Just activated a new sim card and ported the number successfully. Phone call and internet all works fine but not receiving and sending text. is this possible and how to fix it plesae?

Resolved! Can I have multiple SIM cards activated under same account?

How can I activate another SIM card (for my child) under my existing account? Thanks.

unable to call local number

Hi,I am trying to call another local number in Toronto with provider chattr but keep getting error saying I need long distance plan to call this number, please help. Thanks,Madhur Kumar

No Incoming Calls, Everything Else Works

Hi, I see there are a few people with this issue, and I'm new here so sorry if this is not the right way to contact. I have everything working on my and my wife's accounts, except both cannot receive incoming calls. We did do a number port-in and th...

Question: Can I port number twice?

Can I port a number from Bell first then port another number again? Reason is I need to stop the bell serive (tablet plan) first asap, then I will port my old number from fongo in. Thanks in advance.

Resolved! Porting wrong number

The "alternate number" field is confusing. My phone shows now the number I put in the "alternate number" box. The number I asked to be ported, it did not got ported, instead it was ported the "alternate" which is my work phone and could get me in tro...

Discrepency in Plan Cost

Pick a plan on website https://publicmobile.ca/en/on/plans 30-Day, Canada Wide, Global, 4GB/30 days = $75.00 Plan Upgrade page https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChnagePlanPage 30...

Service Interruption in Surrey, BC?

I have been experienceing full signal drop multiple times, this has just started within the last 3-4 hours. Area that i am in, Any reports of service interuptions out here? Latitude: 49.171738 | Longitude: -122.685268 Thank You

Resolved! VoWifi / Text plan

Hi, I had couple of more questions in continuation to my earlier post about porting to PM - Does PM allow Voice over Wifi ? Voice over LTE?- In the 90 day plan adding text or no text has no effect on the final price. It seems PM is offering global te...

My Account Login Error

Is there a problem with the My Account login? I have been getting the same error all day. Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page

Forum grading

Hi, One quick question, how does this forum grading defined and works? For example, how to be come the next grade of member here, I see Deputy Mayor, Model Citizen, Great Citizen, etc.

Resolved! Unable to Update Rate Plan

Currently my account doesnt show any rate plans.No longer shows im on a plan andAlso shows error when im trying to change plan "Sorry! We are having trouble with this page. Please try again later." Along with "Amount Due: " is blank

Community

Forum Posts