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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No incoming calls - 10 days and counting

No incoming calls - 10 days and counting.. @Shazia_K

Getting text messages from some contacts, but not all.

Hello, I've had Public Mobile for 15 days now but yesterday I finally started using the SIM card. I ported over my old number from Bell. On my Public Mobile SIM I am able to make calls no problem. I am also able to receive and send text messages...

Week and a half and still no porting..

Hi guys, I have just switched over to PM on Nov19. It has been 11 days and they still have not ported my Koodo number to PM, rendering my PM plan useless. I have requested TWICE to have my number ported, and even sent them a message on Facebook, but ...

Day 11 still no service

It been 11 days now since I've had no service. Please PM fix this. @Shazia_K

You know what PM needs? - BETTER SOFTWARE!!!!

You know if they had better engineered software all this chaos wouldn't be at the level we are seeing today. One good example of a flaw in their system is they are detecting errors in activations, therefore aborting the activation process, but still...

14 days and I still don't have my number

It's been 14 days since I've tried to port. I had mod contact me last week that in 72 hours I'll have my old number back. I use this number for work and it is very important that I get this number back. Why is this taking so long? My contact with bel...

I AM FRUSTRATED...FALSE PROMISES

@Shazia_KI don't get it. You said my port request has been submitted and is in queue since last Thursday, Nov. 24.You said it would be done in 72 hours....not yet done. I signed up on Nov. 19th. However I see on other posts that you've been respondin...

No response for 6 days, unable to use service due to porting problems - Please help!!

I have been unable to use my phone for six days now after initiating a number port to PM from Telus. The old Telus SIM no longer works and I received an email from them stating that they were sorry to see me go. When browsing the internet I am redir...

Cannot make outbound calls

My phone cannot make out-bound calls. I have subscribe the plan 3month+3GB data and purchased an add-on: 200 min US and Canada Long Distance. I can receive inbound calls, but sometimes it is not stable and the caller was redirected to the voice mail ...

Incomplete Fido Port.

Hi. I have an incomplete port as of Nov 17th. I have sent in support tickets to Public Mobile, and messaged a Mod on this community with no response from either. I would like to get the port complete before Friday, or at least a response.

incomplete port since Nov 17 with no support

I've ported my number since November 17 and it was an incomplete port. I cannot receive incoming calls on my PM sim. I'm paying for services for both providers. I've tried posting on the forum, sending messages to mods and contacting PM to get a tick...

Account suspended

Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.This is new accout like 3 weeks next AutoPay Next...

Cannot Receive Incoming Calls

Still cannot receive incoming calls after porting from Bell. Please help, have messaged the mods and no response so far. It's been 10 days since the porting.

[HELP PORT ASAP] I lost windmobile sim, old number still not ported plz help

I have been paying for both sims already and I understand this whole process takes time so I just use my sims interchangibly throughout the day. It's been working terribly but gets the job done, anyways I lost my wind sim and only have my public mobi...

I have sent msg to mod since nov 24

Why they didn't even read the msg yet??That crazy

CCTS

Hello, My service still has not been reactivated after 3 days.My account was top up and the money went trought my creedit card.I have contact all 4 moderators and no answer until today. I have file a complain to the CCTS.Thank you for submitting the ...

Double charge my credit card

Public moblie charged my credit card twice on new activation. Already sent them email on Nov 25, no response at all. What can I do?

Porting error

There was a porting error on my phone number when I started my Public Mobile account about two weeks ago. I am not able to receive calls or texts.I have entered two tickets by email to get the situation sorted out, but I am still waiting for it to be...

Just an idea

Since there are not enough Mods to handle the issues, I think PM should put more useful links into our self-serve accounts. Like those every detail that the Mods can view from our account. Such as re-submitting port requests, the porting status and i...

Need Help with Porting Mistake

I already have submitted a support request, but am posting here as well to see if I can get help on an urgent matter. Myself and a family member both have active Public Mobile accounts and a mistake was made while attempting to port a number over. I...

Still Cannot Received Incoming Calls Porting From Bell

Hello, I ported my phone from Bell Nov 20th and its been 10 days already and still no response. I cannot receive incoming calls and it just go straight to voicemail, I use my phone for business and it's hard not getting calls from clients. Need it r...

"No long distance add on" issue

Dear @Shazia_K, @Jeremy_M, @Mary_M, @Val_T, @Brooke_C, and @Caroline_D,Last Sunday I signed up for the $40 promo (unlimited province-wide / 12GB / global text), purchased a long distance add-on ($15/400min), and had my number port over. I can log int...

Is there a way to change a mistake on 90 day plan?

When I activated my 90 day plan a few days ago, I wanted the 40 dollar plan with unlimited province calling, unlimited text and 6 GB of data. I made a mistake and didn't include the unlimited texting, even though it doesn't cost any extra. I have mad...

Half a month (14 days) no incoming.

Its been half a month and i still cant get help from anyone.

I have my phone for 1 week can't received and make call. Cant find anybody to help

I going to call my credit to feil a charge back.

NO Incoming call for 2+ weeks

Hi, I ported my number over from fido 2 weeks ago. I was able to make calls on Public mobile sim card right away with that number. But I can never receive call for 2 weeks. I assume the porting was not completed for incoming part. I have messaged @Sh...

Cannot contact support, error: our email does not match

Hello, I wanted to change my pin ( I already know the older one) and tried to contact support but cannot due to this error " our email does not match" , I can login to my account but support tickets are not going thro, I am concerned because my bill...

Issue with the promo rate plan

Hi @Shazia_K I activated my account on the 19th November, 2016 for a $40 promo package (province wide calling, international texting, 4GB data per month) after getting a sim card outside the Telus building. I recently noticed that my account is not ...

Says My Plan is Suspended?

I signed up for the fall promotion (in October) and set myself to auto-renew for payments, yet as of November 27th my account has been suspended because I "failed to make a payment." I already paid $120 for 3 months in October and that's why I'm supe...

Resolved! Haven't had any service since signing up

Hello, I had a problem setting up my account at the beginning but I was finally able to get into my account. I can see the payment went through but I still can't make any calls and none of my texts are going out. please, any MODS @Shazia_K @Mary_M @S...

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