Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hey there. i changed my plan to the promotional one. I had autopay on and yet it told me I didn't and said my account would be suspended and also that my plan change failed. I topped up my account to pay the outstanding balance. i think went back in ...
I purchased 2 SIM cards, and received them on Monday, Oct 24, 2016. I activated and installed them the same day with no issues, a very smooth transition. However, on Wednesday, October 26, 2016, we received 2 additional SIM cards. Do we need them, or...
Hello, I've ordered 2 SIM cards 2 days ago and still haven't received an email for shipment. It's strange because all of my friends who ordered the them on the same day already received cards. Please help!
Hello, I lost my SIM code on the original card and am using a cut SIM card so I only have the last 12 digits.I want to activate my SIM card but in order to do it, I need my full 19-digit SIM code. My question is: are the first 7 digits of a PM SIM c...
Hello, I am new to Public Mobile since last wekeend. I have been trying to navigate and explore the site. How do you subscribe to Notifications for certain sections of this site, like the "new announcements" section. I tried playing around with the p...
I just ported one # and would like to port another. How can do this? So under same account how do I add another SIM to register
Any users living north of Kingston, Jones Falls / Elgin area? I'm in a marginal coverage area with Bell, but for the most part things work as well as can be expected... monthly service price just too much... I would like to move to this 4Gb/$40 month...
hi dear, i activated my sim card and paid for 120 per 90 day plan through credit card, my phone is not working
Hi! I'm a new member to the community. Been with Public Mobile since August when I came over from Mobilicity and been super happy ever since. I highly recommend PM to all my friends and family. But I'm curious, what suggestions do you have on how I c...
Current promo plan actually cheaper than 90 days 12 GB data only plan!
Hi,If you're one of the people looking at the new promo plan and wishing it included US/Canada calling... there are two simple ways to get that. Google Hangouts Option Sign up for the promo planInstall the Google Hangouts dialerGoogle Hangouts allo...
I read that a tweet was made about how PM ran out of sim cards and deleted shortly after. Any truth to this PM? I see quite a few people getting their sim card orders fulfilled but a whole bunch who ordered in the evening yesterday still haven't hear...
Hey I've seen multiple posts about the new $40 for $12GB/90 days. I recently switch over to PM from Wind like 10 days ago and was wondering if I could only use the new plan after my 90 days. Im currently on the 2GB/month plan. Thanks for the help.
So I'm on a 90 day plan and my next auto-renewal date is in January. My questions is: If I change my plan to the 12GB promotion one right now, will I have it starting January and so forth or will that not work since the promotion ends on November 20t...
According to the announcement: If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer I just need an official clarification that, after 3 month, can we still keep the ...
I want to ask about this $15 add-on 400 min Intl Long Distance (Incl Canada & US) Can anyone tell which countries are included in the add on? and how does this add on work? Thanks
The new $40 plan with 4Gig of data is great, however, talk is province wide. I absolutely need a Canada wide plan. If it is so, I switch over right away.
A friend wouldlike to take advantage of the PM 4GB/ month promo plan, but they are still on contact. I know I can future date the promo. On the "plan planner" It allows you to pick 90 days, 0 voice, 0 text and 0 data for $25? Has anyone ever trie...
Surprised no one has brought this up yet...Xiaomi annouced the Mi MIX, which sports a 6.4" borderless display! Looks like a gamechanger to me! Thoughts? http://www.gsmarena.com/xiaomi_teases_mi_mix_concept_with_borderless_display-news-21282.php
Hi there,I have activated my SIM card yesterday and just started to use plan, but I wasn't aware of the promotion available. Is it possible to switch to promo right away?Thank in advance,
I was wondering the 4GB promotion is only for 3 months or we can still have this promotion after 3 months. And how long will it take for tranferring to PM? Thanks
My iPhone5S does not record voice mail . It just show up ' Fail " Please help any advise please . Thanks
Hi, under the province-wide plan, if I am in my home province, will I receive the texts or calls from countries that are not listed as one of the 10 countries? (For example, will I receive texts or calls from Taiwan?) If I buy one of the internation...
I'm about to buy a new phone because I want to sign up for this promo plan! It says it ends Nov. 20th, although I'm wondering if it could end early. I don't want to buy a new phone and then not be able to get this plan. Thanks edit: I'm not currently...
Hey guys, I used to be with Rogers and had fairly strong signal strength. Now being with Public Mobile, it seems to have gotten quite a bit weaker. I know everyone says it fully uses the Telus network, but is this really true? My phones signal in L...
With a lot of new customers flooding to PM (just look at the thread on RFD), you really realize how unclear the provincial calling only is. And the LD add-on as well. About half the question on RFD is about that and I remember I was confused as well ...
Hello, I was a previous PM customer and ported out. The account was thus cancelled. I want to reactivate with a new PM SIM card. Am I allowed to use my old account/e-mail address or do I have to create a new account with a new e-mail address? Thanks!
Hi team, I was wondering if there is any way to transfer my current 6gb plan to 12GB. This is killing me :D. Thanks.
Hi Everyone! I'm currently unable to send texts, and the last time I got help from a PM tech rep he said it's because my Message Centre number was wrong. Not entirely sure how it gets changed, but I'm just wondering what it's supposed to be. If you ...
Hi there! I'm in desperate need to access my account to change settings and my password wouldn't work. So last night I reset it using the "Forgot my password" link and entered my email address, answered the security question and an email was sent to ...
