account issue

[adanbarclay1996]

@moderatorname i am on the $120 for 90 days plan but am unable to use my data. why is this the case? after roughly a week into my plan, the data went away. i was not excessively using my phone during that week and do not feel as if i went through 6g of data within that timespan. thank you

[SD08]

Check your self-serve account under "Plan and Add-ons" to make sure that the plan in your account matches what you ordered. There have been recent activation glitches where the wrong plan was assigned to the account.  If that happened in your case, then they may have given you a small data allotment which ran out.

If plan details looks okay, then here's a list to troubleshoot data problems, courtesy of @Luddite:
http://productioncommunity.publicmobile.ca/t5/Discussions/No-data-near-Renewal/m-p/134842/highlight/...

If none of that helps or if the plan doesn't match, then you should send a private message to any moderator listed here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Include your phone number, PM SIM card number, e-mail address