My friend lost her phone,How to stop service?

[crazycolby]

I have ordered new sim card, just wanna to know how to stop service at this moment?thanks

[kentnleung]

@crazycolby

dont forget to tell your friend to report their phone as stolen so it can be blacklisted rendering it useless!

[crazycolby]

Thank you, I will try to find it!

[xCameron94x · Accepted solution]

@Wonder_why contacting the mods wont really help here

@crazycolby tell your friend to log into self-serve, and proceed to "Lost/Stolen device". This will cancel the sim card so the phone will be unusable with that public mobile sim card in it.  Its good that you have ordered a replacement. By using the lost/stolen phone, it will also suspend the service, until reactivated 

[will13am]

@crazycolby, service suspension is available on the self serve portal.  Simply login to the affected account, select plans and addons and you will see a tab for lost phone where you can suspend the service.

[Wonder_why]

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@crazycolby wrote:
I thought we can do it online

I have tags the MOD for you already

 @MarieHelene_L

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[crazycolby]

I thought we can do it online

[Wonder_why]

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@crazycolby wrote:
I have ordered new sim card, just wanna to know how to stop service at this moment?thanks

Contact the MOD ASAP  

 https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

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