intermittent connection for data services since switching to iphone 17 with e-simm

[CanadaProud]

Since upgrading my phone from iphone 11 to iphone 17 with e-simm, I have been having intermittent connection for data services. 

[CanadaProud]

Thanks very much for your response. I ended up opening a ticket.  The agent had me change the APN from isp.mb.com to SP.MB.COM (all caps).  For whatever reason, the APN keeps switching back to the original, however, by going through this exercise, my data started to work again.

Thanks again,

[BKNS27]

@CanadaProud 

Also check if you are on the latest iOS 26.1.

[softech]

@CanadaProud 

Please make sure you have the latest Carrier Profile, update if needed

Then click Reset network settings and check if it improves.  

You might also want to ask PM CS agent to reprovision your account/sim if none of them helps.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there