New iphone esim

[GregInTrail]

I have a new iphone. I am trying to get cellular service on it. According to MP instructions I have to get an esim from the app, on the new phone. The app was in queue for 9 hours. I got fed up and called Apple as I was going to return the phone. Somehow, by fluke we got the app to download to new phone. It involved pressing the icon a number of times. After the app was downloaded, it could not find a network even though it was on wifi. How do i get an esim on an esim only device that has issues connecting to the internet? An apple store is too far away 

[GregInTrail]

I tried just about everything, the phone was wiped and os installed three times, i did a network reset. Apple said it was a carrier issue and the carrier’s remedies were to reset network. I returned the phone to apple as it could not operate as a phone. 

[slusagm]

@GregInTrail 

Connect to wifi on the new iPhone,  download and login PM app ( if you cannot get 2FA via SMS on old phone, click Didnt Receive Code or Resend code and choose Send email or Send Voice Message and pick up VM from another phone)

Then, go to Account -> Purchase sim card -> esim to buy

If you need PM to help, message them

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[GregInTrail]

I even joined hotdpot with my old phone and i get the same mesdage. Network unavailable 

[GregInTrail]

Thanks for response, apple person had me do this. But I did it again, the app was downloaded on wifi. Wifi is on and connected. PM app says “ Network Unavailable. Please ensure you have a stable internet connection or that you’re connected to wi-fi. I’m done. It looks like i have to go to Bell or rogers to get an esim. 

[hairbag1]

@GregInTrail 

Try deleting that Public Mobile app, then download a fresh one. Log in to your account and buy an esim… it should end up being free as it’s a replacement.