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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting number away from Public Mobile

Hello, I recently got a new job and the company provides/pays for my phone. I would like to keep my current number. The company's plan is with Telus, however telus is having trouble porting over my current number. They are stating that there is troub...

Resolved! Paid Balance, still no service

Subject says it all. Not the first time it's happened and not the last I'm sure. Please fix asap. @Shazia_K and @Mary_M Private messages sent, please fix.

Looking for specific Number that ISNT Active

Hi, so im looking for a specific number. I had this number back in 2014 with wind mobile but "lost" it. Im sure it has been recycled since then. Upon doing some look ups online i found out the prefix(993-the 3 digits after the area code) of the numbe...

Resolved! Retaining my number

Hi I'm going to be out of the country for a month. If I don't pay for a month, would I still be able to keep my number when I come back and start a plan again? Thanks

Resolved! Using auto-pay, but want to purchase add-ons

As the title states, do I need to manually add funds to my account if I request add-ons or does it automatically get pulled from my credit card as required? thanks

Re: New activation; Porting from Wind

I am interested in porting from WIND. If I am reading it correctly, I can get a temporary number from PM and simultaneously request for number portability for minimal disruption.Where do I provide porting number info - on the PM account portal or som...

Resolved! My voucher keeps getting rejected

Hi, my payment is due tomorrow and I have a voucher but I keep getting this error Unfortunately, Voucher #********** could not be added. Please verify the Voucher and try again. Is there a problem with the system? Can any mod help me? Thanks

Resolved! Does a 90 day add-on expire on a prepaid data-plan with roll over data?

Not sure if this has been asked before, I saw a similar question but it addressed something a bit different. This may seem a little obvious due to the " good for 90 days" thing, but I am still confused. I pay $50 a month on a prepaid data-plan and ge...

How to forward a voice message?

Hi all, I know there is a feature in the voicemail system to forward a copy of a voice message, but I don't understand how it works. I tried to send a copy of a voicemail to another local number (not with Public Mobile) and the voicemail voice said t...

I was charged twice when I made my payment

Can you please refund me for the secound charge.

Resolved! Re: Not Receiving Text Messages

So my us roaming package expired today and low and behold, I can send texts but no longer recieve them. Can someone help me please.

Re: Contacting moderators!

Hi I want to port a number from bell

Phone not showing what frequency band I'm receiving on

I've been curious to see what frequency band my phone is receiving on depending on my location, I've tried a bunch of different apps but none of them show me the frequency band or arfcn/earfcn/uarfcn. I have a galaxy s6 so I'm not sure if it's a phon...

Resolved! Can I change between plans regularly?

Im currently with speakout but I like the heavier data options PM offers. What Im wondering is if I can easily change my plan without inturruptions in service. For example I might want 3gb for 1 month then 6gb for 90 days, then no plan at all for one...

Text message confirmation when you add 10-day US plan?

Hi guys, I just added the 10 day US talk/text/data package last night, and I haven't received a text messaging confirmig it's activated. I can see on my account page that it shows it's been added. But reading through these forums, it sounds like some...

new customer registered, can text in/out, data works, can get call out but can not get call in

hi, everyone, I just registered new PM service and select a new phone number, everything works good except I can not get any call in service. all my friends tried to call me but all got into voice message service. I dont know what happened.

Resolved! Auto-payment didn't work and now my account is expired?

Hi there, Relatively new member. When I joined 3 months ago I had auto-payment set up and the payment was suppose to be today (Feb 27, 2017). However it didn't automatically apply the payment and now my account says it's expired? Should I manually do...

Resolved! data usage

Is there any way to view the data usage in a graph or some better format then having everything mixed together? I know you can have it ordered by data at the top first, but even when I do that I cannot see my data usage earlier this month before the ...

Resolved! 12gb over 3 months or 4gb every month for 3 months

I have a 3 month 12 gb plan. If I go over 4gb in month 1, will I be charged or can I use 10gb in month 1 and 1 gb each in month 2 and 3?

Weird phone call.

Got a really weird call. First call from this number, the caller immediately said she got the wrong number and hung up. Called again a few minutes and said her friend gave her this number, but the weird part is, she was able to identify I was on Publ...

Group text messages on PM?

My friend made a text message group chat and I didn't realize until everyone was sending me messages individually. My friends with iPhones say it's working for them (non iMessage group chat). Does PM support group messaging?

Resolved! Topping up account - how much do I pay?

I previously started with a 90-day 6 GB data plan, with everything it cost $135 before tax.Recently I realized I used data faster than I expected, and after 20 days since the registration, I decided it might be ok to go for 12 GB data. While I tried ...

How do u factory reset the public mobile zte n762

I have tryed everything the other sites say and it won't work someone please help

Problem with US talk/text/data add on - No data on 3rd renewal

Hello, I've been in the US for 22 days now. I bought the talk/text/data add on for the 3rd time, and on this renewal the data does not work. I have tried rebooting the phone multiple times. I had no issues with data the first two times I bought th...

Resolved! "your current plan does not have long distance"

I pay for long distance across Canada but am unable to make long distance calls. I get recording saying "your current plan does not cover long distance calls".

Resolved! When data is done, does MMS still work?

When my data finished during the last cycle, I think the actual data signal stopped coming as well -- it wasn't just blocked on the back end. I know that for MMS, data needs to be on. So what happens when I want to send an MMS (which I have unlimite...

Resolved! Account suspended, auto pay on, balance paid

another case of my account being suspended, I have already auto paid and have a balance that is needed to activate my account. What is going on? Can a mod please give me assistance.

Resolved! Roaming Options When on Vacation

Going on vacation at the end of March and wondering if anyone has any ideas on Roaming options with PM. Off to Cuba for 10 days and would love some ideas. I know PM has roaming for USA any ideas would be helpful. Thanks

Resolved! Data usage outside of ontario

I have the $40 4gb promo plan and i was wondering if i can use my data outside of Ontario but still in Canada, I no that i cant use minutes outside ontario. Thank you

Resolved! No service- urgently needed

I'm starting to get desperate. It has been almost 8 hours now that my Iphone 6 is not connected to the PM network. I have not done any updates or changed any settings. My phone was previously on Telus and when I activated 4 months ago it was simple (...

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