The plan detail shows unlimited text, but I got msg says does not include text messaging?

[michelle-liu]

My plan detail labeled I have unlimited international text,  

however, I got three text messages said that the plan does not include text messaging.  

then I tried to msg my friend, the message can not be sent.

I'm wondering if the system or technicist can help me fix this bug. 

please reply me ASAP, thank you so much!

[michelle-liu]

The problem is solved! Thanks!

[Mary_M]

Hey @michelle-liu,

thank you for reaching out to us !

I understand that you haven't been able to use your text services despite having an active plan. This does sound quite strange - if not done already, please send me your phone number via private message. I'll be more than happy to look into it.

Regards.

Mary

[NDesai]

If you already tried removing the sim and rebooting your phone, send a private message to the Moderator_Team and they will check in their end.