[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I thought it was a GLITCH
The whole time I thought it was a glitch that when you used up all of your data that it was removed from the selfserve screen but what do you know if I actually read stuff I would have found out that is by design and the way PM has intended on how it...
Data Usage
So my plan renewed over night and I login in just to make sure all is well and it shows that I have used 5.696 mb of Data. Just wondering how this can be when I am at home on Wifi. I go through my data usage and there is no data usage shown? I kno...
billing
I had a message that switching to koodo offer has extended till April end .so we can keep the same plan. i switched my one account to koodo now and they honour me to keep the same plan but PM has charged me with increased bill for April.
Resolved! Resetting the plan before renewal date
Hi, I'm trying to reset the plan before the renewal date, is this allowed? Ran out of data and instead of waiting for next cycle/puchasing an add-on might as well reset the plan I tried "changing" the plan to the same plan but nothing really happens....
Resolved! Late payment issue?
Hi all, I'm asking this for my boyfriend's account. So April 30, 2017 was his due date, his account is set up for auto-reload. Credit card ended up having issues, so we used another card to pay the morning of May 1, 2017. His account was suspended fo...
Cannot reset my password
I cannot reset my password to my account, in order to pay my bills. (I created this account to ask for help). I've clicked "forgot my password" and answered the security questions. It says that they've sent the email, but it never appears in my inbox...
Resolved! Purchasing another plan on same account
Hi @Shazia_K Is it possible to purchase another plan for a different phone/person under my account? Or am I required to make a new account for them. Please let me know! Thanks Julia
Resolved! Remboursement
Bonjour, J'ai payé mon forfait en extra avec ma carte de crédit et je voulais savoir comment avoir un remboursement. Merci! Hi, I paid my bill in extra, I wanted to know how to get a reimbursement.Thanks!
Resolved! plan upgrade
I upgraded my current plan to the $53 promo plan. My old plan renews May 15 but I wanted it to take effect today...credit card was charged for new plan but My Account is still showing the new plan balance. Do I have to do something else for it to t...
Issues with plan builder
Hey everyone,I was just checking over my pm account and noticed my plan disappeared (however still active), and when I change my plan in the plan builder it will not load, and returns an 'sorry we are having issues with this page'Just thought I'd rep...
Resolved! I can not sign in my account
Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.
Resolved! Data add on before the end of 90 days
My son's data is almost used up at 60 days of his 90 day plan. I want to add another GB to carry him through but will the Add On get paused at the end of the month when his included Data kicks in? I understand the add-on does not expire. Thanks.
Note 4 from Wind - no LTE or no voice
Hey,I have a Note 4 from Wind, which had LTE disabled but is technically capable of LTE. I'm able to activate LTE via the Service Mode menu (*#2263#) but as soon as I do that, calls won't connect. If I switch back to using 3G, I can use voice again.A...
What is exactly needed for a RealTime Payment Voucher?
My Visa Debit card keeps not getting verified and decided to do vouchers instead... So my question to the community is when getting an RTP what's needed? This is my first time
US data roming
I just purchased a $10 250 MB data roaming plan from the website but my phone (even upon restart) will not allow web access. Not sure how to reset/ fix the situation.
Possibly reached my data limit
Hi all, I received a text message saying I have used 95% of my data last Wednesday (04/27/2017). On Saturday, my data was cut off but I got no text or email saying I've reached my limit. When I logged onto my Self Serve account today, I could not see...
Resolved! No SMS text plan
Can you still RECEIVE sms text message if you have no texting as part of your plan?
How to minimize your data usage !!!!
How to reduce your data usage on ios and AndroidSET DATA ALERTS AND LIMITSYou can check your data usage on iOS devices by going to Settings > Cellular and looking under Cellular Data Usage. These data stats do not reset each billing period automatica...
HELP!!!
Well not really my plan renews tomorrow and my problem is I have 9.5 gb of data to use up!! Oh how I am loving my PM plan Wifi is everywhere and I am so used to searching it out rather then using data. Hard habbits to break. So not a problem just ...
Resolved! no data usage shown on usage history
Under the usage history tab, it only shows talk time minutes usage but no daily data usage. I can only see the total data used and remaing MB. I can see the daily usage before but now it does not shown anymore, Why???
Resolved! quick question on loyalty rewards
My one year anniversary is coming up. yippee had a quick question about loyalty rewards. I was out of the country and let my plan expire for 45 days. do those days count towards my one year? I believe yes from reading the following (cut and past...
Anyone port from voip.ms
Hi,I'm considering porting over from voip.ms to PM. Anyone done this and were there any issues? thx.
Auto payment didn't go through!
My account has become deactivated and i was on Autopay!
Resolved! Changes in prices in the last week?
Is it me or these two plans changed price sometime between April 23rd and now?Canada-wide talk + global text was $96 and is now $121 (+$25) (on 90-day plans)Province-wide talk + 3gb was $86 and is now $111 (+$25) (on 90-day plans)I emailed myself an ...
Activation can not be done.
Hi all. Already got a sim card and tried to activate it, however no luck. Tried few times and the problem was the same all the times - credit/debit card can not be verified. Bank says they're good and credit card as well. I believe that was step five...
Resolved! US Roaming data plans are broken.
I was in the US April 19th and bought the $20 talk, text, 250 data add on bundle and added a 500 MB addon. I left the US on the 26th. I returned to the US on the 28th for the weekend. By then, I had used up the 250 MB and was almost done with the 50...
Honor 8 (FRD-L04) - Signal Issues
Previously had an iphone 6 and it worked fine with PM. It was broken so I replace it with Honor 8 from newegg. I checked the model number : (FRD-L04) seems to have the right bands for LTE and everything else. However when I start using the phone I us...
AutoPay Success
The various tips from the Oracles and other Community members are very helpful. From my personal experience, the most important point to note is to refrain from checking your account during the autopay deadline. My deadline was April 30 and I made su...
who use Public Mobile in Guelph?
I am a newbee in PM. So if Guelph, I want to share the service of PM in it.I don't have any issues to use PM in Guelph,it means i couldn't find any dead zone and poor service. I am still happy
After being in business so long, still so many issues???
PM still sucks. Cannot register an AMEX card still. I had to request my AMEX card to be set up for my family and my accounts and it was done. Strangely, the payments for all my family members went through using the same AMEX card, but when it comes t...
