06-16-2017 11:17 PM - edited 01-04-2022 01:53 PM
So I joined from freedom yesterday and today my plan was adjusted to 12 GB just as expected. However, the addon I purchased before the change is now gone. I can see the $15 transaction history, and checked after I bought it so I'm quire certain its because of the adjustment.
I realize I probably should have waited for the adjustment before buying addons, but I'm currently out of province so I needed the long distance calls.
Thanks for helping
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06-17-2017 01:00 AM
@wenbei999, no need to worry they will take care of this very quickly for you.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
06-16-2017 11:57 PM
06-16-2017 11:53 PM
Hey @wenbei999 You are the first one to confirm that 6GB bonus has been added to your account. So thank you for letting us know
For your add-on issue, send a private message to a mod as said above and they will get back to you tomorrow morning.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
06-16-2017 11:36 PM - edited 06-16-2017 11:58 PM
@giridharandey, @pratchak I'm pretty sure what i wrote was correct but I reworded it just in case.
Here is a summary of the provinicial calling: from the KB
There is a lot of confusion about Province wide calling, but I can summarize it here:
06-16-2017 11:34 PM
You are right. Looks like its the other way around. Good catch Pratchak.
06-16-2017 11:29 PM
@mimmo wrote:
If its urgent you might need to buy the addon again and likley get a credit in your account for your next renewal.
you also shoudl be able to make calls to the province you are in but wont be able to recieve calls.
fongo.com or hangout dialer are also stopgap options.
I think you said the other way. You should be able to receive calls but cant make calls.
06-16-2017 11:24 PM - edited 06-16-2017 11:39 PM
If its urgent you might need to buy the addon again and likley get a credit in your account for your next renewal.
Without the addon if you are away from your home province calls can be made to the province you are in but you, wont be able to recieve calls. see my post below for a more detailed explanation.
fongo.com or hangout dialer are also stopgap options.
06-16-2017 11:22 PM
HI Welcome to PM.
The mods shoudl be able to get this fixed in teh morning.
send a mod your email and phone number and the issue and they will fix you up.
click their name then select send private message.
@Shazia_K can you help out new member please.