I got charged and no service

[burtneyw]

On Jan 30th I bought a sim card at Walmart and registered online paid for a service plan I bought online filled all the information and activated the service and after a while is failed did not activate but I got charged for the service and have nothing no phone. I hope someone will answer me and give some help.

  burtneyw 

[srlawren]

@burtneyw just click here, type in your request, and the click Send Message.

[burtneyw]

 @NDesai  I would like to send him the information but I am not familiar with your system if seen what my problem is all I want is a refund.Could you inform me how I can resolve my problem?

[srlawren]

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wrote:

I sent an email on Feb 6th and have not got a reply will re-sent the email again.

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@burtneyw I hope you mean that you sent a private message via the community, like @NDesai instructed you to do. If you literally sent an emial, then this is why you got no response--there is no support via email.  You absolutely must follow what NDesai already told you, and send a private message to the @CS_Agent

[burtneyw · Accepted solution]

I sent an email on Feb 6th and have not got a reply will re-sent the email again.

I was talking to a Telus representative and they told me that the new phone number that was given to me 226xxxxxxx when I registered that they could see my name, William B. and that was my number.  There is information that I tried to register. All I want is a refund here are the charges.  

Thank you

burtneyw

01/30/2018                    PUBLIC MOBILE                                                   $30.51

+	01/30/2018	PUBLIC MOBILE Country Code: CA - Canada Original Account Number: ********1967 Currency: Canadian Dollar (CAD) Merchant : TELECOMMUNICATION EQUIPMENT INCLUDING TELEPHO Merchant Information: PUBLIC MOBILE  855-4782542 BC V6B 3K9 Transaction Date: 01/30/2018 Post Date: 01/31/2018 Transaction Type: Purchase Reference Number: 55259568031130318781172 Dispute Transaction

[NDesai]

@burtneyw If service is not working on your phone, you will need to send a private message to the Moderator_Team with your account info (ph#, sim# and email) so they can look up your account and see what went wrong. They are gone for the day so they will get back to you tomorrow morning. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number