Invalid SIM after payment failure

[oluschinsky]

Hi, my payment failed when I tried to register a new sim. Now when trying it again the problem is the SIM number is showing as invalid and my credit card was still charged. Please help @CS_Agent

thanks

[NDesai]

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@oluschinskywrote:

True. The sim does work. But my account was not created and I can’t register the sim again. Anything I can do? @CS_Agent

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Try creating an account here: https://selfserve.publicmobile.ca/self-registration/

[Anonymous]

@oluschinsky, As @NDesai mentioned, you must send a private message to the moderators team.  Simply mentioning them in your post might not get their attention.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

[oluschinsky]

True. The sim does work. But my account was not created and I can’t register the sim again. Anything I can do? @CS_Agent

[oluschinsky]

ok... will try but then no account was created anyway with that SIM so how would I manage it?

[NDesai]

@oluschinsky Put the sim in your phone and see if its working. Sometimes everything works even if you get the error during activation process. If services are not working, you will need to send a private message to the Moderator_Team with your account info. They will take a look at your account and see what's wrong.