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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2351 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4133 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35025 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46894 Views
  • 182 replies
  • 30 Bravos

Poor quality signal

Hello, I have only recently switched to Public Mobile and am finding the signal strength has been degrading. Initially my phone could connect to the network easily and upon enabling data the signal was reasonably strong, usually 3-4 bars under 4G or ...

ajerebic by Great Neighbour / Super Voisin
  • 2792 Views
  • 8 replies
  • 0 Bravos

Resolved! Porting

I was trying to help setup my friend for a PM plan, she is on a Bell Corporate Plan and Can’t log into the account. What happens when you port with an outstanding balance of your old account? Will it just not work. Also if we pay off the balance will...

2 UT 1 / 2 UT 2 - All Circuits are busy

I signed up just a couple of days ago, and now when I making a call at my wife’s cell here in Winnipeg I am getting 2UT1 all circuits are busy and after a while it’s 2UT2 all circuits are busy!!its been over 5 minuets now that I am getting this messa...

haiderkhero by Good Citizen / Bon Citoyen
  • 17779 Views
  • 19 replies
  • 2 Bravos

incoming & outgoing call doesn't work

@CS_AgentHI, my plan is basic $10.00 local call plus 50 text messeges. I am calling my daughter who's also local, getting a recorded messege that I need to add on long distance to make a call. When someone tries to call me back, it automatically disc...

kakaki7574 by Great Neighbour / Super Voisin
  • 793 Views
  • 3 replies
  • 0 Bravos

Can't log into my account

I know my password and email because it's the same for everything, but it's not letting me into my account. My payments due tomorrow but I am now locked out of my account. I clicked forget password twice and recieved no email back in return.

andsta by Great Neighbour / Super Voisin
  • 803 Views
  • 4 replies
  • 0 Bravos

Is this message SPAM ?

Almost daily I keep on getting the following message which I’m cut and pasting below – Is this SCAM or what because I have never complained about my BELL FIBE TV service.Public Mobile here. Unresolved complaint about telecom or residential TV service...

ohitora by Great Citizen / Super Citoyen
  • 1230 Views
  • 7 replies
  • 0 Bravos

Brand New Sim card ??!!

Greetings; I just tried to sign up for a plan but my "Brand New" Sim cardwould not be activated by the system with this error: "invalid sim"!!Can someone please help? Thank you.

MANU4EVER by Good Citizen / Bon Citoyen
  • 1790 Views
  • 8 replies
  • 0 Bravos

Resolved! Promo 25$ or systeme error

can anyone confirme is that a promo or system error25$ unlimited texte and calls to canada and US250 mb data thanks                                                              

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adil-5aar by Model Citizen / Citoyen Modèle
  • 1229 Views
  • 5 replies
  • 0 Bravos

new to public mobile

i am new to public mobile and think of swicth my daughter to it in april of next year what are the best plan that can be 70 doallr for 6gb Unlimited canadian wide calling and 6gb of data for 70 i want cheaper plan fior her when she swicth in april 20...

Darlenem79 by Great Neighbour / Super Voisin
  • 1806 Views
  • 7 replies
  • 0 Bravos

Porting out

Hi,I apologize if this question has already been answered, but I wasn't able to find exactly what I was looking for in the community search.I'm a current PM customer, with an active account, but am in the process of getting a phone provided by my emp...

knosewor by Great Neighbour / Super Voisin
  • 552 Views
  • 2 replies
  • 0 Bravos

Resolved! Issue with 200mb Data Add-On

Hello, I have purchased a 200mb Data Add-On yesterday morning.I was wondering if I was supposed to get a confirmation from Public Mobile for this purchase.On my account it seems as if the add-on has been added but I can't seem to be able to use it.I'...

Xadrunas by Great Neighbour / Super Voisin
  • 1283 Views
  • 7 replies
  • 0 Bravos

Non resident people

Ho to all! I'm a non resident person (I'm italian citizien)  and I'll spent a couple of week around Canada (Toronto-Ottawa-Quebec-Montreal) for my holidays. Unfortunatly my mobile operator doesn't offer a data/call plan outside Italy, so I thought to...

atticusvero by Good Citizen / Bon Citoyen
  • 1846 Views
  • 13 replies
  • 0 Bravos

Resolved! Transfering from Virgin

Hello,I just help my friend sign up for PM and she was from Virgin. I have completed signing her up with a PM account (porting/transfering her existing Virgin number over to PM and of course using a PM sim card). Her PM account is active. When insert...

Autumn by Good Citizen / Bon Citoyen
  • 2118 Views
  • 6 replies
  • 0 Bravos

Public Mobile Website issues?

I was looking at changing my plan to the one that is expiring on July 9th.  I went into my account and when I clicked on "change plan" the page was basically blank and showed none of the availble plans or my current one.  I even logged out and went b...

MommaBear by Good Citizen / Bon Citoyen
  • 1388 Views
  • 6 replies
  • 0 Bravos

Cant change plan before I paid

I wanted to change my plan to the 45 dollars for 5.5G. It wouldn't let me because my other plan was asking to renew. Put money on my account and it automatically renewed the plan I had before. I tried very hard to follow the instructions I was told t...

Fu1 by Great Neighbour / Super Voisin
  • 1703 Views
  • 6 replies
  • 0 Bravos

want to help a friend

i have a friend leaving thursday for the artic circle. he wants to join and get the 45$ plan but it expires july 9th before he gets back. the sim card wont be in before he leaves, any way he can get it any way or is there an other way faster. thanks ...

chickenfarmer by Great Neighbour / Super Voisin
  • 843 Views
  • 4 replies
  • 0 Bravos

Need help porting number from Koodo prepaid to Public

Im looking to port my number from Koodo prepaid but am unable to do it through the public mobile self serve. Can somebody offer assistance, its telling me  "We were unable to transfer the phone number you entered. Try one of the following options:-  ...

1009puneet by Great Neighbour / Super Voisin
  • 1474 Views
  • 6 replies
  • 1 Bravos

Data add-on no longer working

I ran out of data last week, and purchased a 1gb add on on june 28 to get me through to my next billing day. Spent the weekend at home on wifi with one of those days my phone wasnt even turned on, and went to work today to find out my phone has no da...

tm1 by Great Neighbour / Super Voisin
  • 781 Views
  • 3 replies
  • 0 Bravos

Need a rep to talk to re. Billing

My bill is high, its supposed to be 30 and its over 60. I woild like to talk to a representative to get this sorted out but there does not seem to be anyone to talk to over the phone line.  

Johncoon by Great Neighbour / Super Voisin
  • 820 Views
  • 4 replies
  • 0 Bravos

Resolved! Change Plan and AutoPay

I tried to change my plan from $27 per 30 Days to 30-day pass . The dates shown in self serve portal confuses me. I see the next AutoPay day is Jul 5, 2018 and the day to switch to the new plan is Jul 6, 2018. Does it mean that AutoPay will pay $27 f...

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SWGSLD by Good Citizen / Bon Citoyen
  • 1821 Views
  • 6 replies
  • 0 Bravos

Resolved! 3g plan vs my LTE plan, and overall 3G future?

hi, i currently am on a 90 day 6GB LTE plan for $120. It's just barely enough but i'd rather have data and not worry about going over, with the 4.5GB of 3G for $40, monthly plan. My questions are:why is public mobile pushing 3G so hard? Do they save ...

adamlaj77 by Good Citizen / Bon Citoyen
  • 4565 Views
  • 14 replies
  • 1 Bravos

Locked out of self serve account

I locked myself out of my self serve account. How can I reset it? When I click forgot password, it tells me I'm locked out and contact public mobile

amarieyyz by Great Neighbour / Super Voisin
  • 747 Views
  • 1 replies
  • 0 Bravos

Available Funds not working

  I have available funds in  my account but it wont post to my account it keeps saying insufficiant funds account temporarily suspended but then when i try to make a payment it says that i have available balance but it will not process the payement. ...

achandra by Great Neighbour / Super Voisin
  • 807 Views
  • 4 replies
  • 0 Bravos

Help problem with account log in

Hi good day! I tried logging on to my online account but I seem to have forgotten my password so I tried resetting it many times but I still couldn’t receive anything from my email ad. Please help. I am trying to send a private message but it says un...

jcra by Good Citizen / Bon Citoyen
  • 2716 Views
  • 9 replies
  • 0 Bravos

Where is my 10$ referral credit ?

Hello , I have referred my aunt to public mobile but I haven’t received any credit of 10$ . When I am supposed to receive that? Also she supposed to receive 20$ credit . So when she can get it? Please let me know . Thanks 

Farjy by Great Citizen / Super Citoyen
  • 667 Views
  • 2 replies
  • 0 Bravos
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