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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forgot to change plan before due

Hello, I'm a first time user of public mobile and I love it. I signed up for $30 plan a month ago and was yesterday was the first due date. I was suppose to change it to $40 plan before the dute but I forgot about it. I don't want to pay again just t...

I got message saying unable to port my existing number, and ask me to fill a form which I can't find

I bought a sim card and activate it, also requested to transfer my existing fongo number. I got an message saying unable to port and need to refill the request form (probably due to I accidentally put Fido as reseller vs Fongo). but I'm not able to ...

Payment voucher

I entered my payment voucher I purchase from the store 20 minutes ago and it didnt add to my balance, obviously I try and re enter it and it says invalid, is there anyway I can call / email public mobile directly ?

data

i got messages that i was almost out of data although i had only used 2GB and my plan is for 5GB..

Resolved! Unable to text but no error

I recently signed up with PM. I am able to call on my phone and use data. I am signed up for the 40$ a month plan but I am unable to send and recieve texts. My phone is compatible with PM i checked using the IMEI number (Blu Vivo XL) I recieve a text...

Question about PM's data usage round-up policy

Hi, I have a question about PM's data usage policy. From its web site's small print, it says - Data usage is rounded up each session to the nearest 10KB. So does it mean, that, say, my phone connects to 3G, even my phone is only consuming one(1) byte...

Resolved! about the plan

For the 10$ plan, if run out 50 mins and 50 texts, the service will be suspanded or still able to receive the incoming call and incoming texts?

Can’t receive text messages after US add tn expires

My US add on expired yesterday and I can no longer receive text messages even though I am back in canada. I can make and receive calls, access data and sent texts, however, I just can’t receive text messages. Any suggestions? Seems problem sta...

Resolved! how to know thhat new plan will activate for next next cycle

my $10 plan is not finished yeti put extra money into my accounti picked $25 upgrade plan but how do i know it will activate for next

Resolved! Auto top up plan question.

If one subscribes to auto top up, and if their account balance is sufficient to cover the plan's monthly dues, would funds still be deducted from their credit card?

Payment voucher

Purchases payment voucher at 7 eleven having problems adding to account

Resolved! Showing a different phone number

I have a phone number with Public Mobile. But I want to SHOW people ANOTHER phone number when I call or text. Is there a way I could do that ? with Public Mobile or an android software ?

Resolved! Self serve site down?

Unable to reach selfserve.publicmobile.ca at the moment. Is it down?

Telus store selling PM sim for $20???

Hello,I just signed up with PM and in the process of trying to obtain a PM sim I went to a local Telus store that was selling PM sims for $20. When I asked why they were charging $10 more than Walmart or PM online they told me that the price was $20 ...

Plan cycle wouldn't restart after paying, tried suspend phone trick, now service is not working

I need help! i paid for my service today which is my due date and the plan would not reactivate and the available balance would still be 30 and the plan stayed expired. i tried the suspend lost or stolen phone and resume service trick then my plan cy...

US Roaming and data not working

I purchased a talk & text & 1Gig data for US last Friday. Came to US Sat, everything was fine. Yesterday texting stopped working, I restarted phone and it was ok. Today, I have no data working, can't call, and I've restarted phone twice with no luck....

Porting success story

Bell landline to PM....Port requested sat night..fully completed tuesday morning..

Resolved! AutoPay is not working / Account Suspended

Hi! Today I received a voicemail indicating that my account was suspendedI have AutoPay active, but I do not know why on this occasion the automatic payment was not generated (the account has sufficient funds)When he enters my account he tells me: P...

Resolved! URGENT - Credit card unable to verify/make payment, account suspended

Hello, my account is currently suspended and when I try to make a payment, online or through 611, I get a message that my card is unable to verify. I have checked with my credit card company and there is no problem on their end. I have tried updating...

Resolved! I can't make calls or text / no service

Hi,I just activated my public mobile sim card. I chose to have a new number and a 25 dollars plan for unlimited calls and texts (already payed with my visa). 10 minutes after, when i wanted to send a test text to my friend, my phone said it has no se...

Self serve password reset

I keep getting the email and resetting the password but when I go back to login it fails...help

25 dollar refer a friend promo

went to walmart phone counter to do the refer a friend and to ask about the 25 dollar promo and how to activate it online and to get a sim card to do it. was informed there was no need to do it at home it could be done in store much to my surprise an...

Have funds cannot renew

System will not renew as I have more funds then needed and will not take either of my credit cards? It says I owe nothing so reinstate my service please! I need my phone for job hunting.

Resolved! Sim card size

Hi I looked on the Knowledge Base and could not find anything.I enter the phones numbers and Public Mobile said this phone will work on their system its a LG Flex D9509 the problem is the current Rogers sim card is bigger than the Public Mobile SIM c...

Resolved! Question about $120 per 90 Days Plans.. Can i use in Toronto?

Hi, I will be travelling to Toronto for a couple days from Vancouver.My plan is 12GB Data- Unlimited International Text- Unlimited Provincial Talk Will i have access to data when i'm in Toronto?

How long does it take for the sim to activate?

Got the account set up, the plan picked, Credit card set upand has been charged. The public mobile sim card says the network is unavalible, and my old sim card still works... Is there some sort of delay to the transfer of the number from your previo...

Tethering?

Hello everyone. I hope you are having a gorgeous day.Can I use tethering with public? Someone else ask this question a few years back and public mobile didn't offer this. I just thought maybe they upgraded there game.obviously it's not working for ...

Resolved! Pausing service?

Is there any way to pause service for a period of time? I work away with no cell service for weeks at a time and I am just wondering if there is a simple way to pause my services while I am not using them? Thanks!

"Unknown" numbers going straight to VM, all others ring

Hello, I just signed up for PM earlier today, and the port went through successfully, about 4 hours ago. However, I am having issues receiving calls from numbers where the caller ID is blocked, or unknown. It rings once and then goes to voicemail, d...

Resolved! Phone says not connected to the network even though it is?

I am just curious, I have had public mobile for awhile now, however, everytime I restart my phone for any reason, or I go out of cell service then back in, my phone (Xiaomi Mix 2) gets a notification that says that it cannot connect to the network, y...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Forgot to change plan before due

I got message saying unable to port my existing number, and ask me to fill a form which I can't find

Payment voucher

data

Resolved! Unable to text but no error

Question about PM's data usage round-up policy

Resolved! about the plan

Can’t receive text messages after US add tn expires

Resolved! how to know thhat new plan will activate for next next cycle

Resolved! Auto top up plan question.

Payment voucher

Resolved! Showing a different phone number

Resolved! Self serve site down?

Telus store selling PM sim for $20???

Plan cycle wouldn't restart after paying, tried suspend phone trick, now service is not working

US Roaming and data not working

Porting success story

Resolved! AutoPay is not working / Account Suspended

Resolved! URGENT - Credit card unable to verify/make payment, account suspended

Resolved! I can't make calls or text / no service

Self serve password reset

25 dollar refer a friend promo

Have funds cannot renew

Resolved! Sim card size

Resolved! Question about $120 per 90 Days Plans.. Can i use in Toronto?

How long does it take for the sim to activate?

Tethering?

Resolved! Pausing service?

"Unknown" numbers going straight to VM, all others ring

Resolved! Phone says not connected to the network even though it is?

changing e-mail and to an e-sim

retrieving my messages from my phone with a teleph...

Earning points from community for rewards

Issue after number porting – iMessage and FaceTime...

I recently changed my plan and was double billed f...