Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I understand that it is important to set up APN correctly in order to send and retrieve SMS to/from other countries. But logging in to APN on the phone, I am asked a whole array of questions, and I have no clue what the correct aswers are, including...
I recently started a public mobile connection. My plan shows 250mb 3G data. But my LG G5 does not show data connections though the text and calls are OK.Is there a setting I need to change. I earlier used LTE data on FIDO with the phone.Thanks
Hello everyone. i just changed my self-service password but I didn't receive an email or text from public mobile advising me of this change. Is that normal? Many thanks!
I cannot access my voicemail - because I have no clue how to. I got the phone number to call, but that asks for my mailbox number, and I have no clue what that is! Where would I find it? Searching on my phone for "voicemail" gives no result. Can ...
My account has been suspended. I have been on auto pay since Sept. It says auto pay is still active but payment for this month did not process and now my account has been suspended. I need advice.
REcently made banking changes. Cant update the info since i cant remember email or passwords etc. I do have the phone number for the account but that is all i have. Why cant we just talk to someone intead of clicking around all day in a maze of "non...
Hi I've had the auto topup on my account for 2 months straight which brought me to $4 off my monthly bill. Would've been 3 months but I updated my card information on self-serve. Now I am back to having only $2 off. Help!!
I'm looking to transfer my existing cellphone to PM.Does the bonus data provided with monthly auto-renewal applies each month or is a one-time thing?Like say I'm looking at the 25$ plan with 500Mb+500Mb. Does the additional 500Mb come back every mont...
Since PM is Telus, the coverage is fantastic ! I often get funny looks when I tell people that. They're like, "it is?!" Even had a Telus mobility employee who has never heard of Public!
When u change ur plan does it ask you when you want to change it? Or does it do it right then? Like say i have 10 days left on my month n for the next month I want to change my plan when would I make the change so I don't pay extra for the 10 days I ...
Hello Two things have happened. First off, my autopay apparently did not get processed at midnight. I awoke to find that my account was suspended due to non-payment. The strange part is that it said I owed $15 and that I had a balance of $15! Anyway,...
Can't seem to find how much I've used, but I got a text saying I used up 95% of my data with only the 1GB promo showing up on my usages. Tried submitting the ticket but all I'm getting is error logging in.
I dont know what happened this days, My Community doesnt show notifications of my posts and bravos given, only show 2 weeks ago badges no recent ones, why?
I want to use my plan while in the US for 5 consecutive months. I need to know what add ons I can pay for so that I can call and text US to US and US to Canada numbers. I am reading that add ons are for calls originating in Canada which won't work fo...
My plan renewed today, and for some reason it charged me the full $15, when it should be $7 because of my credits from rewards. Also, last month it charged me $9, when it should've been $7 as well. So why didn't my rewards apply this month?
I've been given an iPhone 11 as my work phone. The phone allows for 2 SIMs. How can I install my Public Mobile SIM as the 2nd number on the Bell iPhone?
Hello, my daughter activated her PM sim yesterday and was told by the boutique attendant that she would need to get a new number. Being new to this process, she went ahead and activated her account with a new number. Is it possible to port her old nu...
I have more than one phone number with public mobile. I have forgotten the email address and password for one of my accounts. I have the phone number. I would like to review this account for the referral code and to view my usage. How do I locate my ...
Hi all, I just switched over to public mobile this morning and everything seemed to be working fine. This afternoon the alternate phone number I provided received a voicemail saying I gave the wrong serial number from my previous provider (which I th...
Hi, Every time I try to add my credit card details for autopay it gets declined. I tried other cards and still the same issue. What should i do for it to work? I really don't like the hassle of getting vouchers. Not to mention, i'm losing on the ben...
We went here for a new phone activation, waited for more than an hour while he was helping an elderly lady get set up on a different phone (They also do Koodo). He said it would be a bit, so we shopped then came back. This same elderly lady had been...
