Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I want to start an account by moving from Fido but I do not know how. I want to keep my old number so I need to have it released from fido and I dont know how to do that. I already ordered and received a sim card. How do i go about switching c...
Also trying to port a number over to Public, getting "generic error" : Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. (logging out changes nothing, I get this error in a loop.)
I have two accounts. The new cycle was due yestersay but yesterday and today it doesnt allow me to pay for them. I go to reactivate plan and it says current plan 0$. Also says plan expired but i cant get a new plan. The site has a lot of errors on...
Hi There, I am due for renewal on the 14th of February, 2019, and I am unable to view the Plans section of my Self-Serve Account even though I am able to log in. This is the error I get, and I have also tried different browsers/incognito tabs etc. @C...
@Moderator_TeamPlease help, My account was deactivated. This is what happenedI change of credit card and when it was type for Autopay my CC didn't go through. I try to pay with other credit cards and debit card, I try to get a voucher but no success....
I keep getting locked out of my account because I think I have forgotten my password and security question, could a moderator help me?I would also like to renew my plan early, is this possible?
I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94. However, for the past two months I have had an additional charge of $9.04 charged to my credit card. What is that charge for?
I'm with Public Mobile for few months now and I'm okay with the service. When I was looking on my calls log I noticed this weird message 11/02/2019 2:50Incoming CallRestrictedDoes anyone have similar situation like me? what kind of call this could be...
do the new 30 dollar plan with bonus 500mb of data apply to existing customers who have the 30 dollar plan with 500mb of data
Hello All, I am travelling to Asia and would like to know whether or not the international roaming service for Public Mobile user works in Asia? If it not, can I temporarily disconnect the service for two months because I will be away from Canada for...
Using the existing autopay credit card that is already on file and working, we tried to do manual top up. No info was changed, updated, replaced or manually entered in besides $ value to top up. Account balance $31, amount due $59. Renewal date Feb 1...
I didn't too up my account for almost a month I was away.I paid and changed plan 2 days ago but still have no service.Please help me here!
Hi I need help with this so I can open a Canadian bank account!Admin please help!
I just got a Public Mobile sim today, but I was given a +1 8XX XXX XXXX number. Didn't read any meaning to it but when I call out locally, it shows incoming number from the US. can I just get any cheap SIM and change my number using the self serve?
@Moderator_Team I purchased a US Talk and Text plan. It shows up in my Add-ons. I am the AT&T network (on my iPhone), but I am only able to text with my son who is on Public mobile (and he is on andriod) as well. I cannot text with my daughter who...
Are there any plans to have an app for PM? Be nice instead of having to go to the website to do things.
Hi guys, I currently have a line wit Public mobile and would like to add one or two more lines, it's not very straight forward on how to do that... if anyone has already done that I would appreciate the help. thanks
Hello, I know my username and password, but when I try to log into my account via the self serve page I get the following message: "Sorry, your login attempt failed. Please try again." Thanks
I got a pm for resetting my pin did the verification but can't figure out how to reply to the mod to get the pin changed help please, I don't see a reply button. It also shows I haven't read the message.
Hi, I tried to re-active my Suspended Service and change the plan at the same time. The system wouldn't allow it. So I had to re-activate the service first and system charged me the current plan fee of $10. Then when I changed my plan to the one I wa...
Can anybody tell me how long it takes to switch your old # over to Public Mobile?
Bermuda, Bahama, come on pretty mama Ok all kidding aside.... I see the US data, talk and text plans. I assume noting for Aruba?I'm heading there this weekend and am looking for x3 text plans for my family. If not possible then I will just get 3 pre...
Is there anyway to get a phone number to speak to someone to get help? I have money in my account but the auto pay did not go through... I do not have service since Saturday and I tried reaching out to someone but no help! If anyone has a number, ple...
Sure would be nice if there was an option of say ten dollars to add to your phone when you call the *611. Why just minimum 20... when if you go on line you can add whatever amount. I really think the phone companies should not be charging for all t...
Hello! I recently joined Public and had a few questions about autopay! 1. Are there settings for autopay? Like am I able to set autopay to be a week before it's due to make sure that it's paid on time and my account won't be suspend?2. Am I manually ...
Hi1 GB data = $30 ?Isn't this price a bit high in comparison with other operators?I want to ask Public Mobile moderators to reconsider data addon price.I am really satisfied with Public Mobile and add-on prices are the only problem which I had during...
I can't active my new sim card"OnlineActivation/PhoneNumberLloadErrorMessage''I need help!
Hello PM community, I just activated my PM service in-store and signed up for auto-pay at the same time. I asked if they were able to take American Express and said they were unable to. Had to setup account using my visa. Is it possible to update my ...
I am locked out of my online account . Send password.
@CS_Agent I cannot stand text messages and renewed my plan about 4 days ago. It keeps saying message not sent try again. They only send when i reset my phone.
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