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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 988 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29826 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41643 Views
  • 185 replies
  • 29 Bravos

Re: Lost Phone Last Night

Lost my phone yesterday .I've been with Public mobile since long time .Please make arrangements for me to receive a sim asap.My current address is xxxx xxxxxxxx xxx Toronto .Ontario xxxxxx. Thanking you M.Z.M. xxxxxxMobile number xxxxxxxxxx Edited by...

fazhanziard by Great Neighbour / Super Voisin
  • 1203 Views
  • 7 replies
  • 0 Bravos

Resolved! Not Receiving Text Messages

I'm not able to receive text messages. I can send MMS and SMS no problem and have verified recipients get them, but I cannot recieve. Incoming and outgoing calls works. Restarted phone several times and verified APN settings (not relevant for texts, ...

mac151 by Great Neighbour / Super Voisin
  • 6730 Views
  • 29 replies
  • 0 Bravos

Resolved! Porting issue

Ported in a new number. The old number is not working anymore and the new number cannot receive any calls or texts. Please fix ASAP. 

Amriz by Great Neighbour / Super Voisin
  • 2155 Views
  • 7 replies
  • 0 Bravos

Port out number

I ported out my number to Freedom. But my plan was suspended because I was out of the country for a month.  At freedom, they didn't say anything special but it has been 4 hours since ported my number and it still doens't work. I'm beginning to think ...

ScottRyder by Great Neighbour / Super Voisin
  • 1727 Views
  • 8 replies
  • 0 Bravos

Resolved! Can a mod help me disable voicemail?

Every SINGLE day I get MULTIPLE spam calls to my PM number. I've already blocked their numbers but they ALWAYS LEAVE A ****ING VOICEMAIL that I can't disable. Please help me disable voicemail entirely. Thank you

kkum by Great Citizen / Super Citoyen
  • 4322 Views
  • 14 replies
  • 2 Bravos

Not receiving calls

I payed my bill yesterday and i can make calls but not recieve them, it goes automatically to voicemall, i can't  recieve texts messages either Can someone help me solve this please??

Switching phones? can PM unlock my iPhone? @Moderator_Team

I just bought an iPhone 6 used. IMEI number checked out my PM.Seller says its unlocked but i'm gettin the "SIM not registered" msg.SIM is from PM, and came out of my LG G4 (which just died on me)how do i go about getting this phone to work? Seller cl...

Account deactivation

I set up an account with Kodoo and ported my number from public mobile, and I can't get into my account any more with Public mobile. Does that mean my account for Public is officially deactivated? I'd love to call someone to ask but I guess I can't d...

Branstaff by Great Neighbour / Super Voisin
  • 654 Views
  • 2 replies
  • 0 Bravos

Roaming Add on not working

Hi there,I was in the US the last 4 days and purchased a 500MB Roaming add on.I run out of data yesterday, so decided to purchase another add on.First of all, it just gave me the option to buy either a 15$ or 20$ and the 10$ option was not available,...

Resolved! Can not track DATA usage

Hi Team, I am with public mobiel for over a year with the promotion of 120G for 90 days. I like the fact i can track my data usage on public mobile website. I signed up for my mom and got her 1.5G for 90 days. Today she told me that she could not acc...

i lost my sim card

hi there i lost my sim card  m phone number is 437xxxxxxx how do i get same number and sim card

arif786 by Great Neighbour / Super Voisin
  • 1523 Views
  • 8 replies
  • 0 Bravos

Phone Payment online not being received

As usual, I plug in my payment info - when I hit submit, nothing happens. A message in red, at the top says my balance has been updated. Not sure what's happening. Have I been hacked somehow? Phone has no service. I've been on hold on 611 for last ha...

chance9 by Great Neighbour / Super Voisin
  • 480 Views
  • 2 replies
  • 0 Bravos

Puk code and self serve account issues unresolved

I have been unable to access my self serve account since activated 3 days ago, it was reset 2x's by a moderator and still will not except email or phone #I also have not received the puk code requested 2x's and still unable to use my phone...... Plea...

HaliGirl by Great Neighbour / Super Voisin
  • 572 Views
  • 2 replies
  • 0 Bravos

Phantom data usage?

I was close to my limit last period so turned off Cellular Data and Wifi Assist completely (with about 40MB remaining). Then I went on a business trip and came back with a two days left before a new period began. I've continued to have Cellular Data ...

charlton by Good Citizen / Bon Citoyen
  • 1110 Views
  • 4 replies
  • 0 Bravos

Link refer for rewards

Signed up and didn't have the information for the person that referred me, can this be added after so they receive their reward?

chillinLC by Great Neighbour / Super Voisin
  • 700 Views
  • 4 replies
  • 0 Bravos

Can't renew my plan !

Hello! I am trying to pay my plan but I can't make any payment, and shows plan expired.  

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Karellyz by Great Neighbour / Super Voisin
  • 743 Views
  • 3 replies
  • 0 Bravos

Resolved! Oneplus 3T mobile network issue

I have an unlocked Oneplus 3T with Android 8.0.0 and OxygenOS 5.0.1. I've just activated my Public Mobile plan last week, and the plan includes 3G mobile data.Both willmyphonework.net and IMEI check showed that my device is compatible with Public Mob...

kiwi by Great Neighbour / Super Voisin
  • 13411 Views
  • 10 replies
  • 1 Bravos

Change the number of rings before going to voicemail

Just an FYI as I had a hard time finding the correct sequence to enter First, call yourself , leave a message and find out what your voicemail number isIn my case in the GTA East is ********** Then, enter the following sequence.The last digit of the ...

fathom by Model Citizen / Citoyen Modèle
  • 8065 Views
  • 29 replies
  • 23 Bravos

Resolved! Refund? Help! I purchased the wrong package.

Hi there, I just activated my Public Mobile simcard, but I bought the wrong package! I wanted to click on texts and calls as well as data, but somehow just ended up buying the data 90 days. Can I refund it and purchase the package again?  Thanks for ...

annie___ by Great Neighbour / Super Voisin
  • 1963 Views
  • 6 replies
  • 0 Bravos

Resolved! Referral Reward Not Showing Up After Account Reactivation

Hi, I previously had a referral bonus showing on my account which is no longer there. In December I lost my phone so I put my account on hold. After I recently turning the account hold off, I saw that the referral bonus was not showing up. Why is tha...

CDEOL by Great Neighbour / Super Voisin
  • 1917 Views
  • 5 replies
  • 0 Bravos

Re: no service

My service is not working even service is paid on last night 21 / January / 2018 please let me know why my service not working my cell number is +++++++++

nkhan66 by Great Neighbour / Super Voisin
  • 551 Views
  • 1 replies
  • 0 Bravos

Can't reset password

The link I get in the email does not work and I have been waiting over 3 hours for a response from the mod_team......

mike_k by Great Neighbour / Super Voisin
  • 713 Views
  • 2 replies
  • 0 Bravos

Can't access my account

I used my email address as username and I still cannot seem to get in.Any moderator, please PM me as I need this resolved right away.Thank you.

Brethren_Jx by Great Neighbour / Super Voisin
  • 780 Views
  • 2 replies
  • 0 Bravos

Re: I AM TIRED OF THIS!!!!

I hear you!  I am also extremely frustrated as I have been trying to pay my account for the last 2 days and it's simply not going through.  Is there a phone number to actually reach a person??Anyone on the board that can enlighten me?  I have just le...

rebeljustice by Great Neighbour / Super Voisin
  • 637 Views
  • 1 replies
  • 0 Bravos
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