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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment card rejected

Just got my sim today and have been trying all day to set up payment but it keeps rejecting it. It’s an RBC Vida debit card with plenty funds to meet the amount. Very frustrating - help please.

Resolved! How can I replace SIM card without self serv account?

@CS_Agent Long story short, I opened an account with a new SIM and send to my cousin by letter. For whatever reason, the letter is lost after 12 days. Now I get a new sim card and want do a SIM card replace. It needs me do it in self serve accoun...

Resolved! Travel to Southern Ireland

Can data and text be purchased for travel to southern Ireland?

Resolved! $10 plan

For the $10 plan which has 50 minutes of talk time, do incoming calls count toward the 50 minutes?

Resolved! Long distance charges may apply?

Why does my phone sometimes say that long distance charges may apply when I’mcalling certain numbers? The numbers I’m calling are in Canada and I have unlimited talk and text in Canada and USA on my plan.

Account signup

I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.when I clicked on the link it says the link has been expired you should request another link.How can I request another one?It dosen let me to re...

Resolved! Sim unlock code

Hi everyone, yesterday I activated a public mobile Sim and in the process, cancelled my account with Rogers. When I went to put the Sim in my Samsung J3, I got a locked Sim message. Tried 1234, now it's asking for a PUK. Reach out to moderators last ...

Resolved! Not getting incoming calls

I recently purchased on new Public Mobile SIM card. I'm able to make outgoing calls however I am not receiving any calls, in fact the call is routed to some other number. Kindly assist

no service on samsung sm-g930w8

I signed up to the $25 plan at the end of July and the employee activated my phone with the new sim card. When I send a text it says no signal found for mobile networks. It won't send calls either. My phone is unlocked so I'm not sure what the pro...

Resolved! service

for $15 plans, why can't use sellphone outside GTA? (the plan said 100 MINUTES Canada-wide talk)

Resolved! Compatibility with Xiaomi Mi8

Hello, Does anyone know if Public Mobile is compatible with Xiaomi Mi8? I have looked through the compatibility list but only saw Xiaomi Mi6 and earlier models. Can someone confirm on why Mi8 may not work? Thanks in advance.

Resolved! Charged me twice

Hi my name is Kulveer and here I would like to tell that public Mobile charged me twice in a same day 24.45$ and 28$. What i spouse to do. And whom I contact

Resolved! International Travel

It doesn't sound like PM has a coverage plan outside of Canada/U.S. We are traveling to the Caribbean in September - don't necessarily need to make calls, I guess the best way to communicate with family back home is through WIFI and using Facebook M...

Resolved! This is my plan, buy will it work in Quebec Montreal?

This is myMy Plan This plan includes: -- $55 for 4GB Promo (Grandfathered)- 12GB Data- Unlimited International Text- Unlimited Provincial TalkI will be going to montreal for the weekend. It is important that I have my phone working. Will this work wi...

Resolved! No Internet Access

Hi everyone,Is there any outage issues or something going on with the network? Got a "No Internet Access" icon on my phone. Restarted a few times, and turned on/off the mobile network and still nothing. Everything was fine about 30 mins ago. ThanksMa...

“No Service” with iPhone 7

Hi. Signed up yesterday with Autopay. Installed my public mobile SIM card into unlocked iPhone 7. “No service” is displayed where the signal bars should be. I tried a different SIM card, from Telus, in the same iPhone 7 and it worked fine.I swapped t...

Resolved! Referred a friend but he didn't use my referral number

How do I obtain referral benefit if friend didn't use my referral number when registering with Public?

Have money on my account but plan wont restart

I put enough money on my account to reactivate my plan 3 days ago and my phone still does not work. Can anyone please help me with this

Reseau

Bonjour,J ai changer de cell et mon reseau fontionne pas, j ai verifiez la compatibiliter c bon commemt retablir mon reseau ??

Resolved! Any way to get SIM chips cheaper than $10?

Hello,I might be looking to purchase 8 SIM chips. Is there any way to get them lower cost than $10 each? (We have eight people (two parents and six kids) in our family and we're considering to switch over to Public Mobile.)Thanks!

Resolved! Is there a family plan?

Hello,We have eight people in our family. (Two parents and six kids.) Currently we use a Family Plan from Bell, which gives us a single (large) bill that includes a big pool of minutes/texts/data that we divide up between the eight phones however...

Resolved! Paid twice

Accidentally submitted twice or was charged twice $20 for my US roaming pack. Mused the money to buy the pack but need the rest reimbursed - how can I do this?

Resolved! $60 promo plan not applying US data

Hello, I switched over to the new promo plan that includes US call, text and data. But I’m now in the USA and my data doesn’t work. When I look at my overview page the plan details and add-ons don’t even mention the US data. Any ideas on a solution? ...

Resolved! refer a friend

i was referred by a friend and she already received the referral bonus of $1 off every month, but it also says that i also get one time $10 off. So does it automatically deduct $10 from auto-pay for next month?

Resolved! 3g support

Hi I want to know if 3g only devices are supported

Resolved! App

Is there an app for this service or is there one in the works? Would be very convenient.

Resolved! Is there overage charges for data?

I am cutting it fine on my data plan with just a week to go and was wondering how it works? Does the data just turn off until my period renews, or does Public charge so much for overages?Thanks in advance!

Resolved! Promo plan expiring question

Hello, New to PM. Just signed up on the promotional plan. I know if the promo plan isn't available you can't get it again so my question is how longer after it's inactive do you have before the plan also becomes expired? For example if there is a hi...

Resolved! need to change new plan from 4G LTE to 3 G

When I signed up for my new plan I put got 4G LTE compatible but my phone only does 3G. How do I change to 3G without incuring more charges?

Resolved! My wife cannot access her account

My wife for months now has been unable to log into her account, which the website claims doesn't exist even though when we try to register it it says her email has already been used. As a result we've been forced to use vouchers to pay for the phone ...

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