funds transfer

[Amrit4]

Hi,

I need help getting Available Funds back into my bank account. I did the payment thrice by mistake. I want to get the payment back to my account. please help me with this.

[ShawnC13]

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@Amrit4 wrote:

hi sir, I m a loyal customer to public mobile. I have a payment scheduled already for some other things. I did this by mistake. please transfer my money back to the account.

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You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket.  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[hairbag1]

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@Amrit4 wrote:

hi sir, I m a loyal customer to public mobile. I have a payment scheduled already for some other things. I did this by mistake. please transfer my money back to the account.

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You'll have to click the ? in lower right side of the page to start the process of contacting a moderator to help you with a refund. Start by typing "contact a human" until you see "Contact Moderators".

Be advised it could take several weeks before a refund is rec'd.

[Amrit4]

hi sir, I m a loyal customer to public mobile. I have a payment scheduled already for some other things. I did this by mistake. please transfer my money back to the account.

[GR]

@Amrit4 the easiest way would be to just leave the funds there and they'll get used next month!  If you must get it back you'll need to message the moderator_team and it will take most of the month to get it back so that's why it's easier to just leave it there for next month