Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Like the subject line states, I registered for public mobile in October and was informed with auto pay I would recieve a $2 monthly discount, but this month it is not being provided. Was this discontinued?
2 pm, Wednesday, December 4th and I am trying to access my self serve account. When I click on login button all I get is a blank white screen. I don't see any announcement in community of system outage. Is there a problem? Did foks trying to take ad...
Unable to figure out which email was used for registration... When using "reset password.." it's unable to find an account with the specified email... Can a moderator please help.
Hi All, There are just limited countries that you able to call utilizing this promo included:Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, Un...
I just received a text from 611:"Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have Autopay, please ignore this msg." I activated only a few days ago and paid once already. Why am ...
I need to stop my auto payment on my monthly account, pay as you go ,but because I havn't created any account, since got the number ,l can't stop it .Now, the problem is that I am not able to create an account , because lost the SIM card and for cr...
This is not totally a question but maybe something that would be helpful to people trying to activate a sim. Do you insert the new sim before or after you activate it? Does it even matter when? I was looking for info on this when I activated my sim a...
I can't make /receive voice calls.I can send texts only. whenever I try to make a call, the network disconnects and reconnect after a while.I restarted the phone, did manual/auto network search and removed the SIM but not resolved.Please help.Thank ...
Suddenly I cant send/receive texts or calls. Nothing has changed about my plan (been here since Aug) it tells me i dont have an active long distance plan!?? help!!
Just got the holiday giveaway adds-on (1GB free data and 400 min international call) in my account.1. Will these adds-on be automatically activate after I finish using my plan data and talk minutes within 30 days? I have the $25 plan.2. if I answer c...
Can a moderator help me reset my account so that I am not locked out? Also, I need to pay my bill but it is not letting me so help with that is also appreciated. Thank you.
Hello all,I am currently working with a moderator on this but was wondering if anybody else has experienced this and has any suggestions on what I can do while waiting for a response.I got my number changed yesterday since I recently got scammed. I d...
I signed up for the Black Friday deal which included the bonus data on the $35 plan but its not showing on my account, does anyone know when this will show on the self serve page?
I topped up my account but now I can't use my line. What is Debit Charge? The payment went through but I later saw that $8 was deducted as Debit Charge, which reduced my prepaid amount on my account. What is Debit Charge?
My renewal was last night but it did not take my payment only applied my rewards. Payment history shows the plan charge of $10 applied but not my $10 promo or the $30 other part of my plan charge. Overview says $0 owing and next payment due Jan 3rd 2...
Hi! When I turn off my cellular and wifi my phone won't send texts or receive texts. Why? I'm concerned about this as I am on the $15 plan and I'm using too much data texting.Thanks!
Hello, I'm into my 3rd month of public mobile. It's going well my only issue I'm having is the issue of so many dropped calls when I'm in Michigan and the USA. I have the roaming and data pkg in canada and the USA. Is there a solution to this. cheer...
