Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to change my plan and entered my SIM card# which is 100% the way it appears on my SIM card. There are no smudged numbers on my public mobile SIM card so there is no way I make a mistake when entering 19 digits of my SIM card# ( which I ve...
I paid for a plan today, only to find out later today that I won't need service for several months. It seems that as a prepaid plan there's no way to refund the money I spent, but is there any way to defer it to a future month or provide an account ...
I am days away from my autorenewal and tried to change my plan to no anything ($10) because I am not using my phone for the next month. I selected the plan and then tried to hit update now and that didn't work so I hit update when renewal dates happe...
@CS_Agent Could you assist me in finishing the process of porting my number over from Speak Out 7-11?As you probably know, Speak Out doesn't give account numbers or PIN numbers. I can PM one of you any information you require.. Just let me know who t...
I ordered a SIM card online at the first of December, and still haven't received it. Probably shouldn't take this long... what do I do? It was paid for through paypal.
I've been having this problem as of recently whenever I try to log on my college's Wi-Fi connection to use the Internet. The Wi-Fi on my phone works well when I'm at home, and I'm pretty sure it also works when at a restaurant and at other houses. I ...
Hi, I just activated my account yesterday with PM and tried to port over my # from Teksavvy over. The line was down for a couple hours and this morning when I tried to call the # to see if it was ported, my landline still rang. I tried the Phone numb...
So my friend is currently locked out of her account and can not sign in to it no matter what the e mail that is being sent to her email is 3 or more hrs after she has requested so what can she do to re gain access to her account
Before I add money I want to be put on the new plan I selected to start today. Unlimited Text, Ontario Calling and 5 gigs of Data for 62/ month billed monthly! Help! Its still showing my old 120.00 plan
Hi,I want to set up my account and activate my new SIM. Need to buy voucher since I have an intl. credit card. The plan I want to activate costs $168 incl. taxes. Is there a voucher for $200 at all? Or is the max. value $100?Thanks
I have purchased a STK LIFE 8 dual sim phone. By checking if compatible with Public Mobile I got "not found".According to the specs it has the right frequenties HSDPA 850 900 1900 2100 HSPA+, LTE 800 850 1800 2100 2600 . Imei +++++++ and +++++++++Can...
Hello,I seem to be having issues with my autopay. This is the third time now it has not automatically come out on it’s own. I have checked everything and it seems to be correct so I’m not sure what has been going on. I can’t have my phone being cut o...
i bought a simcard from walmart and when after filing out all the info on the activate.publicmonile.ca it continuously tells me invalid sim. i have double and triple checked it is the wright sim # off the back of the simcard. any ideas?
Ok her is story.I have changed Wife phone to Public Mobile from Virgin. Everything went well and everything works except data. I went through all help posts and everything was setup correct.Only issue I found was when I check Phone compatibility it w...
Hi, I desperately need your help. I am in the US and everytime I purchase the add-on for roaming text and talk, I have encountered the above error message. I understand it's a two step purchase process and last time I had an issue I was able to con...
Hey all, I am a legacy client and I can't seem to pay for my service. I don't want to change providers, I have been here for almost 2 years now and I want to stay. I am supposed to pay $28.00 a month, I know it will go up $5.00 But my Acco...
I'm also trying to get assistance with transfering PC Mobile number to Public Mobile.Can someone help me? @CS_Agent Please and thanks,
I'm a new PM customer and set up for autopay. I'm just wondering what if any notifiction I will get leading up to pay date and after the charge is processed? Will I get a reminder before paydate and an email confirming the charge once paid?
I wanna change my plan to monthly and unlimited TXT and provincial talk and 5 gigs for 62.00 starting on my renew date tomorrow! I picked my plan but it didn't change and says I owe 120 instead of 62... Help!
I have recently noticed that the call quality isn't as good as it used to be. It does seem to be specific to a provider, as if affects calls with everything from normal line to VoIP lines to cellphone lines; but not all. This has been noticed with a ...
Morning, I tried to make a phone call this moring which is Jan 28th, But there is no service. I logged in my account and found out my account was suspended. I tried to pay several times and the message asked me to call credit card company. I did and...
The amount that I paid to top up my account is different from the amount that was taking from Visa. Last time I paid 40 CAD to top up my account .Could you please expaine why 45.99 CAD was taking from my visa?Jan 23, 2018PUBLIC MOBILE 855-4782542 BC$...
Hello there,My Public mobile phone number is 905 xxx xxxx, registered under Avtar P. I been a public mobile member from many years.I was out of town for couple of months and didn’t get to use my phone, Also I never made any changes to my plan. Now I’...
My account was suspended on Jan 5. And the below message is what I see on my account dashboard page. "Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and yo...
Did the 2 step purchase game for USA voice, aded 200 min. LD at same time, so total purchase of $16 + taxes. Then went back and did the add-ons again, so funds available went up to $16 and now show as zero again, while purchase history shows The $...
As a returning customer, this is bull**bleep**!!! Tried to port my number, it's been 24hours+ , didn't work because old account with Fido must be settled. I understand. I tried to DM a mod to get a new temporary number , she is not responding. Is th...
Hey, I am a new customer with public Mobile and just got a SIM card from WoW mobile before 3-4 hours. It says No service since first second. -iPhone 7 Plus is unlocked-iPhone model: A1784-restarted iPhone for 5 times now-did reset network settings ...
Hi,Just set up a new plan and everything seems to be working great except for voicemail. I can access and have set up voicemail by calling my number directly, but when I try to access my voicemail by pressing 1 or the voicemail icon, I get an automat...
I want an additional data bucket and it seems that a whole other sim with 6gb is the cheapest way to go will I get a refferal credit?
Last month I cancel my old credit card. there is some issue with my payment. The public mobile locked my account and no service on my phone. I massaged them got the reply: the only way to re-activate my account is send the money by mail. I sent my ch...
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