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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No longer in business??

I sent modteam a PM yesterday with a technical problem I need to get resoloved right away. The guide said they typically respond within a hour. No response. Anybody been able to reach public mobile or have they gone under???

Resolved! Payment

my pack cylce expired and I dont have canadian credit card. If I have safficient balance in my account then Can I reactivate my plan ??

Resolved! new account on old sim card from public mobile

Hi there, I just changed my old account to a new sim without problem. Now, I want to activate a new account on the old sim card but when I try to do that, it saids invalid sim. How do I do this? The old sim is a public mobile sim card. Thank you.

Resolved! passed one week but my porting problem is still in there.

Hi, I am waiting more than 2days after replying private message but nobody takes it. So I am still using Fido sim.Am I PM customer or Fido customer? my porting issue is existing more than one week and still not fixed.I am paying both Fido and PM but ...

Are incoming calls (but not picked up) considered a minute on the $10 plan?

Hi, I recently joined the $10 plan. I did some research and read that incoming calls ARE charged and considered minutes of your 50 limit. However, I'm wondering if I do not pick up the call will I still be charged the minute?Example: I see my friend ...

Extremely Dissapointed with service, private message to moderators no replies !

Dont know who to turn to, im extremely fustrated and dissapointed at the lack of options to contact Public Mobile in regards to account loging problems on one of my other accounts. Phone services expired 4 days ago, cannot log in to make the payment,...

Want to change plan at next billing, but postpone

I hope this isn't too convoluted. A friend is on the $10 plan and wants to move to something more robust. I said it's easy, just pick a plan and tell it "next billing date". Simple enough, right? The wrinkle is they will be going on vacation about a...

Unable to purchase PM SIM card from Walmart AND London Drugs without activation

I told my friend about PM and he was interested in porting his # to PM. He doesn't want to wait for the sim card to arrive in mail so he decided to buy it from retail stores that sell PM SIM card (the ones listed on PM website). Unfortunately, both...

Resolved! Some help please I need to unlock an old PM phone

Hi I'm a long time Public Mobile customer and need help unlocking an old Public Mobile Samsung phoneI want to give it to my son he has an phone service with the other guys LOLCould somebody please lead me in the right direction thank you in advance

Resolved! Plan cannot be changed

Hello,I used to have Province-wide talk plan for 25, then one month nothing and now I would like to change it and pay for 10 CAD Plan (Canada-wide talk 50 min + International Texts 50). The GUI have a button that does not work. What can I do to react...

NO SERVICE AT ALL after porting (not even text)

Today, August 26 @ 5:00 PM EST, I went to Walmart and got my number transferred from Fido to Public Mobile. However, as of right now (10PM EST), I do NOT have service. I cannot call, text, or use data. I did not even receive any welcome text message....

Disabling Voicemail

My plan is voice only and voicemail included. How can I disable the voicemail feature?

Resolved! Walmart STC ON

Just want to share a positive experience at a Walmart. Yesterday, a family member and I went to Scarborough Town Center, ON. We went to WOW boutique first, and were told they were out of stock of PM’s sim. Then we went to Walmart and the two guys t...

Resolved! Question about the Koodo Deal

Hey everyone, I realize this might not belong here, but I thought I'd ask anyway. I got the text message offering 8gb for $40 with Koodo, but part of the plan has me confused. It says it gives a $15 per month discount for 12 months. Is that on top of...

Resolved! Payment using debit visa

Anyone have any trouble using debit visa for payments

Virgin to public mobile

Hi there I would like to ask how to get help from the moderator about my problem in porting my virgin number to my public mobile number, I did mine using the procedure in my account and then my virgin mobile number got cutoff and were not successfull...

I am locked out of my self serve account

My password doesent work and i tried to reset it multiple times with no email coming to my account to reset. Fix this please as i have been trying for weeks.

Resolved! Verify and changing PIN

How do I verify and/or change my PIN? Raymondi

refer a friend rewards missing!

Hi thereI have notice in my rewards that i am not being rewarded for friends referral despite my referral still being active. Please suggest who should i talk to about that Regards

I placed my promo code when I created my account but it does not show up on my balance

International Text Agreements

Hi all! Can anyone point me to Telus international texting carrier list agreements? It used to be on their site but can't find it anymore.It seems that for one carrier I sent text it's only working one way (they get my text from PM, but can't respond...

Transferring Existing Public Mobile # to a new Public Mobile Account!!

So my existing number is 647-xxx-xxxx And I just recently registered for a new plan with Public Mobile with the new number of 647-xxx-xxxx. Would like to have my existing number transferred to my new plan! Help

Resolved! Should I remove my sim when going to the US to avoid roaming charges?

I'm going to the US side of Niagara falls for 2 hours. I have a prepaid public Mobile plan. Will there be roaming charges or no if I dont have a US add on?

Resolved! Ontario-only talk add on?

Is there any talk add on for Ontario only? I need less than 200 minutes and don't need it work in the rest of Canada or in the US.

Resolved! Cant activate SIM card

Hello, I've tried setting up an account with Public Mobile. Everything went fine until I tried to pay and I received an Acttivation error. The message says: "Unable to Process TransactionSorry, we are unable to verify your card at this time. Please e...

just changed my plan to ad texting, now I am told that I don't have texting. What is going on?

change of plan (I joined just 5 days ago.. and I think they made the mistake

i just joined 5 das ago. and really wanted the $30. 00 plan but somehow I got the $25.00 plan. HOW DO I CHANGE IT??

New Subscription, usage SMS very wrong

Hi,I signed up for PM yesterday and haven't left the house since then (I've been on wifi since then). IE: 100% of my data usage has been on wifi. Today I received 2 SMS messages within a minute of each other stating that I had used 75 and 95% of my u...

cannot send text messages: "sorry your current plan does not include text messaging"

just signed for public mobile $20 plan but not able to send text messages. Keep getting message that says: "sorry your current plan does not include text messaging". I dont this becaause from i understand all plans included local unlimited text messa...

Koodo to PM

Hello, I was able to to create a port request which disabled my previous service with Koodo post paid but my number hasn’t been pushed onto my new mobile in 24hrs. It said to contact the community for assistance. I believe it may be stuck, and requi...