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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 26 Bravos

Can't receive calls after port from wind

Hi I've ported my number from wind a couple days ago. I can' receive phone calls. I can receive and send text and can make phone calls. What should I do?

nicolelace by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Unable to activate account

Hello,   I am a new Public Mobile user and cannot activate my account:   My username and password don't work and cannot login into the community and ask my questions - I have verified my email account (******* and the verification went thr...

alexpopescu by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Dead Samsung S6 SM-G920FD Fix with S6 SM-G920F Motherboard

        Hello, this is my first time on Public Mobile Forum.I have a dead Samsung S6 SM-G920FD Dual Sim\ Duos. I plug it in the charger it does not show any sign of response no blue notification led light. It does not boot up, does not go to download...

Moal89 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Great job Public Mobile!

Just switched away from Fido, with their insanely crappy self service website. After about a year of pain, relief kicks in, finally. Unfortunately my BMO Debit MasterCard failed.Then the German Visa credit card failed.Then the German MasterCard credi...

BlueStar88 by Good Citizen / Bon Citoyen
  • 13 replies
  • 3 Bravos

Setting number of rings before voicemail

Hi.I am trying to extend the number of rings on my phone before voice mail picks up. I have tried using the code **61*+15875884002*11*30 (I am in Alberta) but I get a message saying something to the effect that I don't have Talk and to go on self-ser...

Mc9 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

trying to set up an account?

I am a little puzzled in setting up a new account. I want to set an account but the web site  says I need a Public Mobile phone number in order to do so.I am not a Public Mobile customer yet but I want product from this site including two plans and t...

waynebergman by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Ma carte sim m'indique réseau indisponible

J'ai commander une carte sim pour mon cellulaire, j'ai remplit et PAYER 54,04$ comme demander et une fois que j'ai mis la carte dans mon cell ça dit réseau indisponible!! RIEN MARCHE ET CA FAIT DEUX JOUR QUE J'AI PAYÉ ET N'AI ACCÈS À RIEN! Je ne suis...

Sandraadams by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Advertisements of PM ?

Hi, I was just wondering if PM has some sort of non-compete clause with Telus ? Can't PM at least adopt some basic advertising like in local papers, flyers etc to promote its awesome service and plans ? Or does the contract with Telus prevent it from...

neo911 by Model Citizen / Citoyen Modèle
  • 6 replies
  • 0 Bravos

Just activated from SIMSWAP

Ok so i just activated my new account, but for some reason my $25 voucher i recieved from sim swap wasn't added. Can anyone help? Thanks

landshark by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

APN Setting Default MCC 310 - Can't change to 302!!!

Samsung Note 2 unlocked. When I tried to add APN under mobile networks, the default mcc shown is 310. I can't save it as 302. After I change it to 302 and save, the public mobile APN will disappear. I can save changes for all fields (proxy port etc) ...

pxszycan by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Lost sim card

I have lost my sim card. Is it possible to get the information from my sim card like the contacts?

Nishka by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

My texting plan still isn't global

I know you guys recently removed the location restriction plans for texting and only have one global texting plan now. Since this happened while I was in a 3 month cycle, is it possible to give me the global text feature as well? Thanks

kkum by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Port From Shaw Home Phone

Hello, Seems like the port from my Shaw home phone did not complete.Please can @Shazia_K or @Mary_M have a look? Thanks

E1 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Porting from wind unsuccesful

Hi, I ported my old number from Wind mobile to PM but my number does not seem to be working properly. I can make calls from my new phone using the PM sim, but I cannot receive any calls or SMS. Can someone help? Thanks

dchung029 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

How do I know I reach my data limit?

I have a data limit on my plan but recently when I want to use data it always redirect me to public mobile's website saying o need a data add-on. Does it mean I have reached my data limit?

greygene by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! LTE is not working.

My LTE does not work even in areas where my friend's phone on Telus gets LTE. Back when I was with Telus I got nonstop LTE ADVANCED across the city on my S7 (which I bought from Telus) and now that I am with Public Mobile, all I get is 4G everywhere....

GroovyBro by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Resolved! Activation

On Monday, we tried to activate a new account with PM. We ported a number from Telus. Telus phone is no longer working, however, new phone is not working either - says no service. E-mails for assistance come back saying it is fixed, but still nothing...

flamesfan86 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Re: Unable to send text messages to certain 204 area code numbers

This is an update on the 204 txting issue. Telco tried today to switch me back to Canada wide txting from international txting, but the problem is the same (sorry, we do not offer text messaging outside Canada at this time). Don't know when they move...

hearty_meal by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

OnePlus3 - OxygenOS / HydrogenOS

Merge is official now For those of you who prefer the older experiance do NOT update 

kav2001c by Mayor / Maire
  • 1 replies
  • 1 Bravos

want new sim with same number

Myself Neel Vashi, I lost my old sim card and want a new one with same number how can I get that? Can someone help me out with that?

Neelvashi by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

iOS 10 Working Great on PM

Just wanted to start a thread to let people know, that I haven't encountered any issues with iOS 10 on PM. If you do encounter any specific issues to PM on iOS 10 please share I don't foresee any issues, but I guess you never know.

Rockdaddy22 by Retired Oracle / Oracle Retraité
  • 35 replies
  • 2 Bravos


I changed to another service provider. I went to my account infor to cancel ensure that i would not be charged. I read that my account was suspended and would be cancelled. Perfect. However, now it looks like I was charged today for another 3 months....

benny1872 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Activating a new account

I have received the SIM card and tried to activate it online but the request has failed.  What should I do ?

Hingtsang by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

SIM card not arrived

I orders the SIM and was charged on August 31 as of today Sep 13 I have not received order 73435. I have emailed customer service and no reply. Now I have doubts about Connecting with PM. Can I send the the SIM if I ever get it for a refund

arunanr by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Friend referral not logging

I have referred 3 people to PM but only one number shows in my account. My issue is similar to the issue discussed at this post

Resolved! Community forum boards loading slowly

I have been noticing the login process and board load times have been pretty slow the last few days for me.  Can the administrators look into resolving this?  Better question, is anyone else seeing these issues?

Jsauter by Great Citizen / Super Citoyen
  • 15 replies
  • 4 Bravos
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