Trying to change SIM, keep getting "generic error."

[abe]

Lost my phone, put it in "lost/stolen" status a couple of days ago. Already had a new PM sim, so my phone arrived today and I tried to change the sim.

Won't work at all, just keeps saying "generic error."

What does a person do here?

[koimr1]

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@abewrote:

No, it's new.

I got it to work by going in to incognito mode, switching to french and repeatedly plugging the sim number into the box.

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Good stuff. 🙂 Hehe, love the solution!!

[abe · Accepted solution]

No, it's new.

I got it to work by going in to incognito mode, switching to french and repeatedly plugging the sim number into the box.

[koimr1]

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@abewrote:

Lost my phone, put it in "lost/stolen" status a couple of days ago. Already had a new PM sim, so my phone arrived today and I tried to change the sim.

Won't work at all, just keeps saying "generic error."

What does a person do here?

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Is your new SIM unused? Dumb question I'm sure (sorry!) but just checking as a SIM that was used in a new-expired plan won't work.

If the above is ok then I would suggest you contact a moderator by clicking here and providing your email address, phone number and telling them what happened and the error message.